Here is a strange situation (on a newer car)..
#41
Three Wheelin'
They take back the car and either find her a suitable replacement or give her a 100% refund including all fees and taxes. The car should never have seen sold, especially as an CPO if they can't find the VIN in their system.
#42
Three Wheelin'
It is a Japanese AWD (BIG HINT), bought at the Dealership that sells the same brand. Trust me, the Dealer is stumped. I am 100% positive they know they vehicles and where to look to check all the Vin #s. Dealer has checked and also called the Big Cheese.... no record comes back to this car.
Like I said, they told her they will call her Tues and in the meantime, they have given her a Loaner. Tres bizarre, n'ect ce pas?
Like I said, they told her they will call her Tues and in the meantime, they have given her a Loaner. Tres bizarre, n'ect ce pas?
![Tomato](https://acurazine.com/forums/images/smilies/tomato.gif)
#43
Suzuka Master
Thread Starter
she does not want the car as they do not know where the car came from. What also scares her is that car has 20k on the clock and has an oil leak as well as the spots appearing on the 2 front seats..
#44
Dragging knees in
iTrader: (2)
Update:
they called said they have no clue about this but they will be putting the car back in the system. This was expected. So I told the g/f we will need to go in and speak with the Manager. I also told her she needs to think about what she wants to do and not walk in and say "I don't know".
here are the options:
1) they take back the car and find her a suitable replacement
2) they take back the car and pay her back whatever is owed
3) they take the car in on trade for a new car (not an option as she lacks funds).
anyone else have ideas on options and please be serious on this. It is a serious problem to us.
as for not paying on the car, you guys have to understand that the payments are to a Bank. It is not their fault that this has happened.
they called said they have no clue about this but they will be putting the car back in the system. This was expected. So I told the g/f we will need to go in and speak with the Manager. I also told her she needs to think about what she wants to do and not walk in and say "I don't know".
here are the options:
1) they take back the car and find her a suitable replacement
2) they take back the car and pay her back whatever is owed
3) they take the car in on trade for a new car (not an option as she lacks funds).
anyone else have ideas on options and please be serious on this. It is a serious problem to us.
as for not paying on the car, you guys have to understand that the payments are to a Bank. It is not their fault that this has happened.
The car is used. When the car was delivered and sold to the original owner, it must have been reported to the OEM. For any warranty issues since then, it must have been tracked and reported by its VIN. How, all of a sudden, is the VIN lost when it's resold as a CPO? It makes no sense and frankly, I would be extremely concerned. Sure, they are telling you it's okay and patting you on the back, but there could be other problems. Plus, how was the car even certified as a CPO when they supposedly didn't even have a record of that car being their own?
I would go back and politely but sternly ask to return the car, citing the concerns. Tell them to find you a car in their lot of equivalent model and features.
#46
Suzuka Master
Thread Starter
Guys, quit asking for the carfax. I do not have it and as far as I know, for some reason, it did have a carfax up (they gave us one). When I go down tomorrow to talk with them, I will ask them to pull it up again.
Yes, this makes no sense at all. What are the odds. This happened cause she needed warranty work and contacted the Dealer close to her home. They looked and said, no such Vin #. Then the dealer she bought from was contacted and they said the same thing.
This is a Subaru. Bought with 16k miles and bought from a Subaru dealer. Thank goodness the make and dealer bought from is a match.
I will update when we go in and speak with the Manager. There is no way she wants them to sweep this under the rug and say, the car is fine even though they know not where the car comes. Isn't this so bizarre?
Yes, this makes no sense at all. What are the odds. This happened cause she needed warranty work and contacted the Dealer close to her home. They looked and said, no such Vin #. Then the dealer she bought from was contacted and they said the same thing.
This is a Subaru. Bought with 16k miles and bought from a Subaru dealer. Thank goodness the make and dealer bought from is a match.
I will update when we go in and speak with the Manager. There is no way she wants them to sweep this under the rug and say, the car is fine even though they know not where the car comes. Isn't this so bizarre?
#47
The sizzle in the Steak
Have you generated a CARFAX report off of the car's VIN #??? ...as in recently over the past couple of days...
I think we are all asking you to answer that question.
I think we are all asking you to answer that question.
#49
B A N N E D
iTrader: (4)
Guys, quit asking for the carfax. I do not have it and as far as I know, for some reason, it did have a carfax up (they gave us one). When I go down tomorrow to talk with them, I will ask them to pull it up again.
Yes, this makes no sense at all. What are the odds. This happened cause she needed warranty work and contacted the Dealer close to her home. They looked and said, no such Vin #. Then the dealer she bought from was contacted and they said the same thing.
This is a Subaru. Bought with 16k miles and bought from a Subaru dealer. Thank goodness the make and dealer bought from is a match.
I will update when we go in and speak with the Manager. There is no way she wants them to sweep this under the rug and say, the car is fine even though they know not where the car comes. Isn't this so bizarre?
Yes, this makes no sense at all. What are the odds. This happened cause she needed warranty work and contacted the Dealer close to her home. They looked and said, no such Vin #. Then the dealer she bought from was contacted and they said the same thing.
This is a Subaru. Bought with 16k miles and bought from a Subaru dealer. Thank goodness the make and dealer bought from is a match.
I will update when we go in and speak with the Manager. There is no way she wants them to sweep this under the rug and say, the car is fine even though they know not where the car comes. Isn't this so bizarre?
and as far as oil leaks at 20k, there's an issue with that, not common (they have a couple of known leaks, but normally they don't show up till 70-80k miles plus+)(only thing i might say is that whoever did an oil change last did not pull the under shield to do it potential, and it was dripping down from that, the newer ones have better cut-outs to do it though, so you do not have to pull the full shield)
#50
Trolling Canuckistan
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:wink:
Last edited by black label; 01-11-2011 at 09:24 PM.
#52
Suzuka Master
Thread Starter
as of today, the car is at the Dealers. They said the put the Vin # in the Subaru record but that is not acceptable. She still has the Loaner and she is not sure what is happening since they are not contacting her.
Vin # was run in Carfax and it does come up. So the car is in Carfax but not in the Manufacturers records. Carfax shows no accidents or damages but when we get the car back, we are going to have to have the car checked.
She contacted an Attorney/friend and was told to contact the AG's office. We also have a guy here (Jesse Jones) on King 5. It all depends on what happens when we speak with the actual Manager. We do not want to car..... The fact that they do not know what happended and the spots on the seats makes us weary...
#55
05/5AT/Navi/ABP/Quartz
I say trade out of it, get a good deal from the dealer/mfg. Let them worry about it. Might take a lawyer to undo the deal. I don't understand. Vin's are sequential I thought. They contain manufacture date, plant, model, engine, trans, etc.
Is this vin not in sequence? Where are the cars produced just before and after?
Is this vin not in sequence? Where are the cars produced just before and after?
#56
B A N N E D
iTrader: (4)
I say trade out of it, get a good deal from the dealer/mfg. Let them worry about it. Might take a lawyer to undo the deal. I don't understand. Vin's are sequential I thought. They contain manufacture date, plant, model, engine, trans, etc.
Is this vin not in sequence? Where are the cars produced just before and after?
Is this vin not in sequence? Where are the cars produced just before and after?
#57
Trolling Canuckistan
I say trade out of it, get a good deal from the dealer/mfg. Let them worry about it. Might take a lawyer to undo the deal. I don't understand. Vin's are sequential I thought. They contain manufacture date, plant, model, engine, trans, etc.
Is this vin not in sequence? Where are the cars produced just before and after?
Is this vin not in sequence? Where are the cars produced just before and after?
You never want to trade in right away in a situation like this. He may have other means of correcting the issue that won't cost thousands of dollars.
#58
The sizzle in the Steak
Update?
#59
Suzuka Master
Thread Starter
so here is the latest.. We saw the GM on Sat and he was real nice. Of course, he was so hoping we would keep the car. But we asked for a replacement and he said no problem. He does not have a 07 with low mileage (20k) but said he would find one with similar mileage and transfer the CPO warranty to the replacement. Said he was fine with either replacing hers with a 07 or even an 08 if he finds one.
now to wait for the Dealership to find a replacement and we do get the option of yay or nay one any car he finds.
when we get it all settled, I will name the Dealership. I do not want to count my 'chickens' yet.
now to wait for the Dealership to find a replacement and we do get the option of yay or nay one any car he finds.
when we get it all settled, I will name the Dealership. I do not want to count my 'chickens' yet.
#60
Needs more Lemon Pledge
Nice!
#61
'10 Hyundai Genesis Coupe
so here is the latest.. We saw the GM on Sat and he was real nice. Of course, he was so hoping we would keep the car. But we asked for a replacement and he said no problem. He does not have a 07 with low mileage (20k) but said he would find one with similar mileage and transfer the CPO warranty to the replacement. Said he was fine with either replacing hers with a 07 or even an 08 if he finds one.
now to wait for the Dealership to find a replacement and we do get the option of yay or nay one any car he finds.
when we get it all settled, I will name the Dealership. I do not want to count my 'chickens' yet.
now to wait for the Dealership to find a replacement and we do get the option of yay or nay one any car he finds.
when we get it all settled, I will name the Dealership. I do not want to count my 'chickens' yet.
#62
Suzuka Master
Thread Starter
just told us that they will take care of everything and switch everything to the other car... I am assuming the loan, the transfer and the CPO status. They are the dealer and I assume they can do it all. At this point, I have to trust as they are a large Dealership and they have been straight up with us. I am definitely going to check out an Impreza hatchback from them the next time I need a car...
#63
#65
Trolling Canuckistan
so here is the latest.. We saw the GM on Sat and he was real nice. Of course, he was so hoping we would keep the car. But we asked for a replacement and he said no problem. He does not have a 07 with low mileage (20k) but said he would find one with similar mileage and transfer the CPO warranty to the replacement. Said he was fine with either replacing hers with a 07 or even an 08 if he finds one.
now to wait for the Dealership to find a replacement and we do get the option of yay or nay one any car he finds.
when we get it all settled, I will name the Dealership. I do not want to count my 'chickens' yet.
now to wait for the Dealership to find a replacement and we do get the option of yay or nay one any car he finds.
when we get it all settled, I will name the Dealership. I do not want to count my 'chickens' yet.
#67
Registered but harmless
Join Date: Aug 2005
Location: Los Angeles, CA
Age: 59
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Yes, I want to know the story as to why the VIN on the car was not in the system-- grey market car, typo/number entry mistake, stolen VIN, experimental, foreign market only car, or ???
#69
B A N N E D
iTrader: (4)
just told us that they will take care of everything and switch everything to the other car... I am assuming the loan, the transfer and the CPO status. They are the dealer and I assume they can do it all. At this point, I have to trust as they are a large Dealership and they have been straight up with us. I am definitely going to check out an Impreza hatchback from them the next time I need a car...
was it Canadian? (speedometer primary in kilometers, with mph secondary?)
#71
'10 Hyundai Genesis Coupe
just told us that they will take care of everything and switch everything to the other car... I am assuming the loan, the transfer and the CPO status. They are the dealer and I assume they can do it all. At this point, I have to trust as they are a large Dealership and they have been straight up with us. I am definitely going to check out an Impreza hatchback from them the next time I need a car...
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