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Support Question: Popup ads

Old 11-28-2015, 01:13 PM
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Popup ads

Started getting popup ads when trying to browse the forum on my phone. I use the full desktop version if that matters. They're ads for some app or game called "Cookie Jam" and when you click the X it takes you straight to the App Store.

Attached a screenshot of the ad. It comes up in all sub forums and whatnot. Not sure if it's just me that's getting them or what?
Attached Thumbnails Popup ads-image.png  

Last edited by rossv1; 11-28-2015 at 01:15 PM.
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Old 11-30-2015, 11:19 PM
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I'm letting IB know about this.
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Old 12-01-2015, 06:18 PM
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My apologies for the intrusive mobile ads. They stem from the abuse of an iOS/Android feature that lets users automatically open an app store listing using a certain type of link format. Some rogue advertisers have figured out a way to mimic this link within their own ad code, redirecting to a full-screen ad and sneaking the app store link into its display. We're currently determining which ad partner in particular is to blame for the issue, and hope to have it resolved shortly.

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Old 12-01-2015, 06:27 PM
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^Is that God talking?! God's name is Jason?
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Old 12-01-2015, 06:35 PM
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Originally Posted by usdmJON View Post
^Is that God talking?! God's name is Jason?
If I was that powerful, it'd already be fixed.
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Old 02-01-2016, 09:06 PM
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New popups this time....

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Old 02-02-2016, 05:20 PM
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Thanks for letting us know, rossv1. We're looking into blocking these ads.
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Old 02-02-2016, 07:59 PM
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Quick follow-up question for you: do you happen to recall which section of AcuraZine you were browsing when the ad appeared?

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Old 02-03-2016, 12:33 AM
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It would've been either CarTalk or Ramblings, most likely CarTalk though.
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Old 02-05-2016, 01:10 PM
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Thanks! If you see it again going forward, please grab a screenshot and share it here.
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Old 04-08-2016, 07:00 PM
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New one this time. Came up in SB's Vette thread and again in this one while I was trying to post it up here.

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Old 04-08-2016, 07:31 PM
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Now it's doing complete redirects also.


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Old 04-08-2016, 08:47 PM
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Do you need screenshots each time it redirects to a new ad site? If not I'll stop posting the ads...


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Old 04-11-2016, 01:26 PM
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Thanks for those screenshots, rossv1. Are you seeing these redirects and pop-ups only when viewing AcuraZine in "desktop view" on your phone, or do they happen when browsing the mobile site as well?
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Old 04-11-2016, 02:58 PM
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I assume they only come up when viewing in desktop mode on my phone. I don't use the mobile version so I'm not sure.
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Old 04-12-2016, 01:25 PM
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Okay, thanks! We'll look into the issue. If you see any additional pop-ups or redirects, please let me know.
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Old 09-11-2016, 05:29 PM
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New round of them.
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Old 09-12-2016, 12:49 PM
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Thanks for the screenshot. Are you still browsing the site in desktop mode (opposed to using our mobile view) when you see them?
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Old 09-12-2016, 09:50 PM
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Yep. Still use the desktop version
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Old 09-13-2016, 11:28 AM
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Desktop mode on safari yielded the same pop up for me. Can't even X it as it will try and open up App Store
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Old 09-13-2016, 11:35 AM
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at apple devices.
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Old 09-13-2016, 05:41 PM
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Thanks, guys. We're looking into it and hope to have it resolved shortly.
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Old 10-28-2016, 03:00 AM
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subscribed.

i get this alot and it annoys the poop out of me.

ill post screenshots when it happens.

BTW also on iPhone using desktop view.
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Old 10-28-2016, 03:02 PM
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We recently blocked a wave of ads that we believe caused a lot of the unwanted pop-ups. If you see any additional ones, please let us know.

Thanks!
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Old 10-30-2016, 07:23 PM
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Yup, it was only a matter of time.

I just went into the Apple: Hardware news and discussion thread.



Pressing "Cancel" still takes me to the App Store.

Browsing in desktop mode in Safari on my iPhone.
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Old 10-31-2016, 05:14 PM
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Thanks for those details, Mizouse. I'll pass them along to our ad team to see if we isolate the source and block it.
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Old 11-03-2016, 12:43 AM
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Just got this popover (or redirect, not sure). I was browsing the Westworld thread in Ramblings and my phone vibrated and this garbage took over.

I thought it was a forced new tab, but it appeared to have been a same tab redirect, but I couldn't go back to the azine thread.

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Old 11-03-2016, 03:10 AM
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did you claim the $1000 gift card?

interesting it knows you're on verizon and you're in houston

call paypal.
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Old 11-03-2016, 03:11 AM
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Originally Posted by Mizouse
did you claim the $1000 gift card?

interesting it knows you're on verizon and you're in houston

call paypal.
IP address bruhhhh! It tells a lot!
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Old 11-03-2016, 03:13 AM
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Originally Posted by thoiboi View Post
IP address bruhhhh! It tells a lot!
i know.. you'd be surprised how much ad companies can track. My friend works for one. OMG that shit is CREEEPY
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Old 11-03-2016, 10:31 AM
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It's weird though, because sitting in my living room, those IP targeted ads will say Houston some days, but any number of the other surrounding cities on others. I got one oddball that had Louisiana once. I WTF'd.

But yeah, I claimed the gift card. It's nice too, because I found out about God Local. This weekend, I'm getting a free haircut, some black Nike's and a new track suit. I'm pretty hyped!
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Old 11-03-2016, 06:17 PM
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Sorry about the continuing ad problems. I've alerted our ad team about this latest batch and they're investigating.
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Old 11-19-2016, 12:33 AM
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Google chrome iOS 9.3, iPad. Got it when clicking on my user profile.




Still waiting for my Amazon gift card..
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Old 11-21-2016, 02:00 PM
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Thanks for the screenshot. We've seen an uptick in these rogue ads over the weekend, and suspect it's a new ad provider that slipped through. Our ad team is investigating now.
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Old 11-28-2016, 12:26 PM
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And they're back...

This time I was in the health and fitness subforum viewing the marital arts thread.

same deal as before. safari for iPhone. Desktop view.

these advertising companies are so sneaky


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Old 11-29-2016, 01:07 PM
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Thanks, I'll pass along your screenshot to our ad team.
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Old 12-22-2016, 08:24 AM
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Still getting these pretty regularly. Android 7.1.1, Chrome 55.0.2883.91. Only seems to happen with the orange "mobile" version of the site. If I ask chrome to "Request Desktop Site" or scroll down quick enough to click "Switch to Full Site" (or whatever it's labeled) it doesn't happen. Also confirmed it happens in normal and incognito mode.

Normal mode:


Incognito:
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Old 12-22-2016, 04:28 PM
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Thanks as always for the screenshots! I've passed them to our ad team so we can identify and block the source.
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Old 12-22-2016, 05:07 PM
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Does the actual advertisement matter to you guys? I.e. I can pretty repeatedly get the issue to occur. So if it's specific sources that need to get a spanking, I can keep taking screenshots. But if it's just an "Azine need to fix a code" thing that more screenshots won't help, then I won't bother for a while.
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Old 12-22-2016, 05:18 PM
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Yeah, it's based on the ad itself. To give you some background, we partner with multiple ad companies to fill our banner slots. Normally they fill these slots with "safe" ads of their own, but sometimes they resell them to other companies instead. It's in this daisy-chain of ad providers, so to speak, where these rogue ads occasionally sneak in. So when we receive a report of a rogue ad, our team needs to isolate and remove that specific provider, which could be a few levels down the chain. The more screenshots and details you can provide, the better!
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