Support Question: sub forum collapsing

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Old Sep 26, 2019 | 11:56 PM
  #1  
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sub forum collapsing

So, AZ used to remember and keep sub forums collapsed on the main page...but now it is not.
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Old Sep 27, 2019 | 01:27 AM
  #2  
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A couple of weeks ago, my account was going crazy to the point I started my own thread?

Are your forum options disappearing? Like new post, subscribed threads, ECT?

Is your ability to post stopped?

Is this mobile or desktop? Mine was frozen on mobile.

We may not even be having the same issue here.
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Old Sep 27, 2019 | 06:48 PM
  #3  
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Sorry you're having trouble with the collapsed forums, Sarlacc. The collapsed state is based on a cookie, which may have been corrupted. Can you please try logging out, clearing your browser's cookies/cache, and then logging back in? If that doesn't work, please let me know what device and browser you're using and I'll be happy to help troubleshoot the issue further.

Thank you!
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Old Sep 29, 2019 | 12:17 AM
  #4  
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It's been about 10 days now and so far, it's working for me!
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Old Oct 5, 2019 | 09:16 AM
  #5  
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Originally Posted by IB Jason
Sorry you're having trouble with the collapsed forums, Sarlacc. The collapsed state is based on a cookie, which may have been corrupted. Can you please try logging out, clearing your browser's cookies/cache, and then logging back in? If that doesn't work, please let me know what device and browser you're using and I'll be happy to help troubleshoot the issue further.

Thank you!
OK, I did last week and it seemed to be working...but now its uncollapsing them all again.
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Old Oct 7, 2019 | 05:58 PM
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Originally Posted by Sarlacc
OK, I did last week and it seemed to be working...but now its uncollapsing them all again.
Just to confirm, do you mean the collapsed forums stay collapsed after clearing your cookies, only to now uncollapse again? Or were they uncollapsed following the initial cookie clear?
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Old Oct 8, 2019 | 04:34 PM
  #7  
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I cleared my cookies...they stayed collapsed...then they didnt. Now they seem to be again...

who knows with this stuff anymore...
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Old Oct 9, 2019 | 12:36 PM
  #8  
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If they uncollapse again, please let me know what device and browser you're using and I'm happy to further investigate for you.

Thanks!
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