Memory Seat Issue Fixed!
02-25-2004, 12:57 PM
#1
Instructor
Thread Starter
Join Date: Sep 2003
Location: Lake Success, NY
Age: 64
Posts: 246
Likes: 0
Received 2 Likes
on
1 Post
Memory Seat Issue Fixed!
Just got a call from my dealer. They have a fix for the memory seats. Have an appointment for next week to install a new controller, recently received from Acura. (Interesting to note, I never called my dealer on this, just ACS. So they must have alerted the dealer).
2-25 Update: As per notes below, this fix is not yet widely available, so you may want to check with your dealer, but don't expect them to have the fix yet.
3-4 Update: Two updates, Although I cannot verify this, later in this post, some announced that there is a TSB on this: # 04-005. Parts may be still in short supply. Second, I had mine installed yesterday, and all is still well....
3-5 Update: Forgot to add that the TSB apparently applies to VIN range 1 - 18476. At least one person outside this range noted he has the problem, though.
2-25 Update: As per notes below, this fix is not yet widely available, so you may want to check with your dealer, but don't expect them to have the fix yet.
3-4 Update: Two updates, Although I cannot verify this, later in this post, some announced that there is a TSB on this: # 04-005. Parts may be still in short supply. Second, I had mine installed yesterday, and all is still well....
3-5 Update: Forgot to add that the TSB apparently applies to VIN range 1 - 18476. At least one person outside this range noted he has the problem, though.
02-25-2004, 02:02 PM
#6
Yes, I believe that limited availability is correct. My dealer said the parts had to come from Japan (BS maybe??). Anyhow, he doesn't have the parts yet and will call me when he does. Since the dealership is in a different town, I asked to wait until both the memory seat and tire vibration fixes are available and get both taken care of on the same day.
Trending Topics
02-26-2004, 09:15 AM
#8
Instructor
Join Date: Sep 2003
Location: Spotswood, N.J.
Age: 64
Posts: 141
Likes: 0
Received 0 Likes
on
0 Posts
My Service Manager says there still no fix yet. He just met with the district and regional managers and they both stated that Acura Corp. still does not have a fix. They both drive TL's and have the memory issue also.
02-26-2004, 10:00 AM
#10
Instructor
Thread Starter
Join Date: Sep 2003
Location: Lake Success, NY
Age: 64
Posts: 246
Likes: 0
Received 2 Likes
on
1 Post
Beginning to sound like I'm going to be an unregestered beta tester! All I can say is that at least when my memory seats crash, I don't have to close all the windows and reboot the car
02-26-2004, 10:41 AM
#11
Head a da Family
Join Date: Jul 2003
Location: New Friggin Jerzy
Age: 69
Posts: 5,505
Received 561 Likes
on
393 Posts
Re: Memory Seat Issue Fixed!
Originally posted by jgrahamiii
Just got a call from my dealer. They have a fix for the memory seats. Have an appointment for next week to install a new controller, recently received from Acura. (Interesting to note, I never called my dealer on this, just ACS. So they must have alerted the dealer).
Just got a call from my dealer. They have a fix for the memory seats. Have an appointment for next week to install a new controller, recently received from Acura. (Interesting to note, I never called my dealer on this, just ACS. So they must have alerted the dealer).
My bet is that they're putting those new controllers in on the TL's coming off the assembly line 1st until there's sufficient supplies for all the retrofits.
02-26-2004, 06:25 PM
#13
Instructor
Join Date: Jan 2004
Location: MA
Posts: 177
Likes: 0
Received 0 Likes
on
0 Posts
I've had my TL for 5 weeks or so with no problems with the seat memory. What exactly happens when the memory skips a beat? Do the seats move to some other position other then what you originally had programmed?
02-26-2004, 06:25 PM
#14
The Oracle of Acurazine!
I just called, and service manager said something about controler unit thingy, he said they've done it on few TL's not many... and I guess the way he was talking, they had this controller for long itme. Got an appointment for wednesday, and they will look at my car. 
btw this is from UNVERSITY ACURA
btw this is from UNVERSITY ACURA
02-26-2004, 06:37 PM
#15
Originally posted by jzinckgra
I've had my TL for 5 weeks or so with no problems with the seat memory. What exactly happens when the memory skips a beat? Do the seats move to some other position other then what you originally had programmed?
I've had my TL for 5 weeks or so with no problems with the seat memory. What exactly happens when the memory skips a beat? Do the seats move to some other position other then what you originally had programmed?
Some people say so what, but it bugs the hell out of me.
02-26-2004, 06:38 PM
#16
The Oracle of Acurazine!
Re: Memory Seat Issue Fixed!
Originally posted by jgrahamiii
2-25 Update: As per notes below, this fix is not yet widely available, so you may want to check with your dealer, but don't expect them to have the fix yet.
2-25 Update: As per notes below, this fix is not yet widely available, so you may want to check with your dealer, but don't expect them to have the fix yet.
02-27-2004, 08:14 AM
#17
Instructor
Thread Starter
Join Date: Sep 2003
Location: Lake Success, NY
Age: 64
Posts: 246
Likes: 0
Received 2 Likes
on
1 Post
Re: Re: Memory Seat Issue Fixed!
Originally posted by AcuraTLjaTT559
btw where did u read that? @ acura.com?
btw where did u read that? @ acura.com?
02-27-2004, 09:15 AM
#18
Cruisin'
Join Date: Dec 2003
Location: Renton, WA
Age: 70
Posts: 19
Likes: 0
Received 0 Likes
on
0 Posts
Seat Memory Loss
We picked ours up from the delaer service yesterday to have the radio replaced. CD's were stuck and couldn't be removed. CD also quit working.
We also registered a complaint about the seat memory. And as of yesterday, they had no knowlege of any fix.
We also registered a complaint about the seat memory. And as of yesterday, they had no knowlege of any fix.
02-27-2004, 09:55 AM
#21
Senior Moderator
I just came back from my dealer after my first oil change. They didn't know anything official about the seat memory issue but will be calling me about it once they know more.
03-02-2004, 03:52 PM
#23
Instructor
Join Date: Dec 2003
Location: NC
Posts: 123
Likes: 0
Received 0 Likes
on
0 Posts
tire and seat memory bulletin
I contacted client services again today and they told me the bulletin went to dealers today on tire and seat memory issues. She said the dealer will have to determine the vibration is tire-related before replacing. She said she thought they were still Bridgestone but didn't know if it's the same tire or modified or anything.... Since my dealer I purchased from is a few hours away, I called three dealers closer and they all told me different stuff. They knew about the seat memory bulletin, and said it required a new part. On the tire issue, one dealer contacted client services when I was on the phone with them and found out the same thing I was told. But said didn't know what kind of tires, would have to get with regional dept to order tires if its determined a tire issue... The other dealers said they knew nothing of tire bulletin and they haven't heard any complaints about tires!
.... Seems to me client services and all dealers need to get on the same page!!
.... Seems to me client services and all dealers need to get on the same page!!
03-02-2004, 04:24 PM
#24
Moderator Alumnus
Re: tire and seat memory bulletin
This is correct.
I remember there is the thread talking about Seat Memory a week ago. At that time, ACS refused that Acura had addressed this issue.
But after a few days, they seemed to deploy these two TSBs to every dealers offically.
ACS#: 800-382-2238
I remember there is the thread talking about Seat Memory a week ago. At that time, ACS refused that Acura had addressed this issue.
But after a few days, they seemed to deploy these two TSBs to every dealers offically.
ACS#: 800-382-2238
03-02-2004, 04:34 PM
#26
Moderator Alumnus
Originally posted by jgrahamiii
Note, I just found out that this fix may have limited availability for now. Perhaps they are still testing the fix in the real world.
Note, I just found out that this fix may have limited availability for now. Perhaps they are still testing the fix in the real world.
We talked about this on 2/25. At that time, ACS and our prestigious dealer refused the news. Meanwhile, the dealer said there was a limited module for you only in this particular case.
Two days later, Acura sent this TSB-like info to all dealers.
So you won't be the beta tester anymore.
Have they fixed it yet?
03-02-2004, 04:44 PM
#27
CEO, Team Anthracite
Join Date: May 2003
Location: Bear Territory
Posts: 2,899
Likes: 0
Received 0 Likes
on
0 Posts
Re: tire and seat memory bulletin
Originally posted by dheel
I contacted client services again today and they told me the bulletin went to dealers today on tire and seat memory issues. She said the dealer will have to determine the vibration is tire-related before replacing. She said she thought they were still Bridgestone but didn't know if it's the same tire or modified or anything.... Since my dealer I purchased from is a few hours away, I called three dealers closer and they all told me different stuff. They knew about the seat memory bulletin, and said it required a new part. On the tire issue, one dealer contacted client services when I was on the phone with them and found out the same thing I was told. But said didn't know what kind of tires, would have to get with regional dept to order tires if its determined a tire issue... The other dealers said they knew nothing of tire bulletin and they haven't heard any complaints about tires!
.... Seems to me client services and all dealers need to get on the same page!!
I contacted client services again today and they told me the bulletin went to dealers today on tire and seat memory issues. She said the dealer will have to determine the vibration is tire-related before replacing. She said she thought they were still Bridgestone but didn't know if it's the same tire or modified or anything.... Since my dealer I purchased from is a few hours away, I called three dealers closer and they all told me different stuff. They knew about the seat memory bulletin, and said it required a new part. On the tire issue, one dealer contacted client services when I was on the phone with them and found out the same thing I was told. But said didn't know what kind of tires, would have to get with regional dept to order tires if its determined a tire issue... The other dealers said they knew nothing of tire bulletin and they haven't heard any complaints about tires!
.... Seems to me client services and all dealers need to get on the same page!!
03-02-2004, 04:49 PM
#28
Moderator Alumnus
Re: Re: tire and seat memory bulletin
Originally posted by Lore
If anyone can produce the TSB of the tire bulletin I think this will go a long way in assisting everyone in getting their flatspotting or vibration-prone tires replaced!
If anyone can produce the TSB of the tire bulletin I think this will go a long way in assisting everyone in getting their flatspotting or vibration-prone tires replaced!
Is it the only way to get TSB# to have your service in the dealer? I mean ACS and dealers won't give me any TSB# over the phones. I just told my dealer ACS has said you now have TSBs and solutions to fix these issues. I like to make an appointment now.
Since my appointment is next Friday, my stupid dealer has many days to figure out the issue/TSB/solutions.
03-02-2004, 04:52 PM
#30
CEO, Team Anthracite
Join Date: May 2003
Location: Bear Territory
Posts: 2,899
Likes: 0
Received 0 Likes
on
0 Posts
Re: Re: Re: tire and seat memory bulletin
Originally posted by rets
Is it the only way to get TSB# to have your service in the dealer? I mean ACS and dealers won't give me any TSB# over the phones. I just told my dealer ACS has said you now have TSBs and solutions to fix these issues. I like to make an appointment now.
Since my appointment is next Friday, my stupid dealer has many days to figure out the issue/TSB/solutions.
Is it the only way to get TSB# to have your service in the dealer? I mean ACS and dealers won't give me any TSB# over the phones. I just told my dealer ACS has said you now have TSBs and solutions to fix these issues. I like to make an appointment now.
Since my appointment is next Friday, my stupid dealer has many days to figure out the issue/TSB/solutions.
I wonder if I have to make an appointment to get new tires or if the dealer will just call me when they arrive since he said mine were already coming in...hm.
03-02-2004, 04:53 PM
#31
Instructor
Thread Starter
Join Date: Sep 2003
Location: Lake Success, NY
Age: 64
Posts: 246
Likes: 0
Received 2 Likes
on
1 Post
Originally posted by rets
We talked about this on 2/25. At that time, ACS and our prestigious dealer refused the news. Meanwhile, the dealer said there was a limited module for you only in this particular case.
Two days later, Acura sent this TSB-like info to all dealers.
So you won't be the beta tester anymore.
Have they fixed it yet?
We talked about this on 2/25. At that time, ACS and our prestigious dealer refused the news. Meanwhile, the dealer said there was a limited module for you only in this particular case.
Two days later, Acura sent this TSB-like info to all dealers.
So you won't be the beta tester anymore.
Have they fixed it yet?
03-02-2004, 04:58 PM
#32
Moderator Alumnus
Originally posted by jgrahamiii
Goes in tomorrow morning. Given the TSB, have they scheduled you or is the part still genearlly backordered?
Goes in tomorrow morning. Given the TSB, have they scheduled you or is the part still genearlly backordered?
They refused to syay any details at this moment. But I wish they will have tons of parts when I have the service next week.
03-02-2004, 05:14 PM
#33
Moderator Alumnus
Re: Re: Re: Re: tire and seat memory bulletin
Originally posted by Lore
I wonder if I have to make an appointment to get new tires or if the dealer will just call me when they arrive since he said mine were already coming in...hm.
I wonder if I have to make an appointment to get new tires or if the dealer will just call me when they arrive since he said mine were already coming in...hm.
ACS told me that my dealer has to test my car in order to make the decisions whether my old EL42s have problems or not. I have no idea how dealers would be able to test those minor flatspot issues in most of 04TLs.
Get a loaner and have your car stayed overnight?
IMO, except some well-documented 04TLs have done tons of vibration inspections in dealers, this news sounds like dealers should do the additional tests for anyone requesting for tires swaps.
03-02-2004, 06:31 PM
#34
Instructor
Join Date: Feb 2004
Location: Niceville FL
Age: 66
Posts: 127
Likes: 0
Received 0 Likes
on
0 Posts
I just got the phone with ACS, by the way thanks for the number rets. There has not been any service bulletins issued on the tires but one did come out on the memory seat problem. Dealers are suppose to replace the driver's side power control unit
03-02-2004, 06:53 PM
#35
Instructor
Join Date: Dec 2003
Location: NC
Posts: 123
Likes: 0
Received 0 Likes
on
0 Posts
ACS told me there was a bulletin on tires that came out today. She said dealers will know of this. Upon calling dealers they seem not to know anything, or at least act as if not to.
The one dealer did call ACS himself and found out the same thing as ACS told myself.... That they will have to determine if vibration is tire issue, then if so order tires, which I assume are new modified BS EL42's. My question is how will they determine, I guess leave the car over-night. Then with Spring coming soon and the temp rising, may not flat-spot as bad. This morning the temp was mid 50's and didn't notice it as much as normal. Maybe there is a coincidence with the timing of Acura finally addressing the tire issue and warmer temps coming soon!
The one dealer did call ACS himself and found out the same thing as ACS told myself.... That they will have to determine if vibration is tire issue, then if so order tires, which I assume are new modified BS EL42's. My question is how will they determine, I guess leave the car over-night. Then with Spring coming soon and the temp rising, may not flat-spot as bad. This morning the temp was mid 50's and didn't notice it as much as normal. Maybe there is a coincidence with the timing of Acura finally addressing the tire issue and warmer temps coming soon!
03-03-2004, 09:36 AM
#36
Racer
Join Date: Dec 2003
Location: MA
Posts: 391
Likes: 0
Received 0 Likes
on
0 Posts
Fix for memory seat loss supposedly available!
I just heard from the service manager who claims that a fix for the seat memory problems is finally available from Acura. It involves replacing the seat memory module and he's ordered a replacement for me.
Mark
Mark
03-03-2004, 10:09 AM
#39
Racer
Join Date: Dec 2003
Location: MA
Posts: 391
Likes: 0
Received 0 Likes
on
0 Posts
Just trying to communicate what I heard. I took a look at the topics on the first page of the forum before posting, figuring it would be a topic of hot discussion but I guess I either didn't see it or it's not on the first page.
Sorry if I ruffled your feathers.
Sorry if I ruffled your feathers.
