View Poll Results: Are you still waiting for your 2014+ Acura Navtool Module?
I've received the new module
0
0%
I'm still waiting for my module
15
65.22%
I've cancelled my order
5
21.74%
I'm disputing the charges with my credit card
3
13.04%
Voters: 23. You may not vote on this poll
Navtool Pre-Order Poll
#81
Originally Posted by audioxbliss
Sounds to me like you're using a high-risk card processor (commonly used for "adult" sites) and you don't want to get hit with higher rates for giving out refunds.
#82
Bullshit. Every card processor I've used in my jobs have been capable of processing refunds in under 30 minutes. It would commonly show up on their online statement in less than 10 minutes after we hit submit. The transaction would rarely take more than 12 hours to post.
Sounds to me like you're using a high-risk card processor (commonly used for "adult" sites) and you don't want to get hit with higher rates for giving out refunds.
If you're actually capable of sending out refunds, you should probably prove it and post a return receipt. Check your email; all ecommerce card processors will send you one when you submit a return.
Sounds to me like you're using a high-risk card processor (commonly used for "adult" sites) and you don't want to get hit with higher rates for giving out refunds.
If you're actually capable of sending out refunds, you should probably prove it and post a return receipt. Check your email; all ecommerce card processors will send you one when you submit a return.
#83
#84
Still waiting on my refund. Can you give a status update on where mine is? I sent an email to your "CEO" to cancel my order which was responded to with "sent to accounting". I have sent a couple followup emails asking about the status of my refund and have never received a reply. How do I get the status of my refund? I have never had a credit card refund take more than a day to post from any other company. This is ridiculous.
#85
probably it's a good point to remind you folks that my cc was charged a 2nd time without my consent after i finally got my refund through cc dispute. please make sure to block the vendor through your cc.
#86
hi we don't charge credits card, if you call your credit car company they will explain if you dispute a charge it may reappear later
#87
This is hilarious, because the unit must have been returned to you guys for you to respond to my other post with this:
https://acurazine.com/forums/audio-b.../#post15667042
https://acurazine.com/forums/audio-b.../#post15667042
#88
This is hilarious, because the unit must have been returned to you guys for you to respond to my other post with this:
https://acurazine.com/forums/audio-b.../#post15667042
https://acurazine.com/forums/audio-b.../#post15667042
#89
This is hilarious, because the unit must have been returned to you guys for you to respond to my other post with this:
https://acurazine.com/forums/audio-b.../#post15667042
https://acurazine.com/forums/audio-b.../#post15667042
Navtool should man up and refund EVERYONE that ordered from here, IMO!
#90
Here's to hoping the same for us with Acuras.
NavTool Update - Corvette Forum
#91
i still have serious doubts that the module is so universal that the corvette parts will translate to acura without some r&d.
besides whatever he heard over the phone isn't particularly any different from what we've been hearing for the past three months.
who wants to make a bet that neither c7 nor acura owners will see anything but vaporware by the end of this month?
besides whatever he heard over the phone isn't particularly any different from what we've been hearing for the past three months.
who wants to make a bet that neither c7 nor acura owners will see anything but vaporware by the end of this month?
#92
i still have serious doubts that the module is so universal that the corvette parts will translate to acura without some r&d.
besides whatever he heard over the phone isn't particularly any different from what we've been hearing for the past three months.
who wants to make a bet that neither c7 nor acura owners will see anything but vaporware by the end of this month?
besides whatever he heard over the phone isn't particularly any different from what we've been hearing for the past three months.
who wants to make a bet that neither c7 nor acura owners will see anything but vaporware by the end of this month?
#93
Since I don't think they will ever deliver in the foreseeable future, we'll have to see what happens with the refunds.
I won't be watching this thread too closely so if or when everyone gets refunded, send me a PM so I can close this thread.
The following users liked this post:
neoshi (03-09-2016)
#95
You are wrong. The time delay is caused by a companys settlement procedures. Once you submit your settlements credits appear almost immediately.
If I tell you I want a refund, your company can process the refund and settle the transaction in the same day. I would see the refund the next day at the latest.
You are not doing that are you? I've noted that some people did not see a charge from you for weeks. And now, you are doing the same for refunds. Worse, you are not even acknowledging the refunds at all.
Given the circumstances, it would be advisable to have your accounting person move more quickly. If you cant step it up then I recommend that everyone who wants a refund request it and immediately dispute their charge.
This will reflect poorly on you with your processor and with enough chargebacks will increase the discount rate you are charged.
Last edited by EricInMaryland; 03-09-2016 at 02:49 PM.
#96
1) If the dispute is open too long without a decision on the part of the credit card company
2) You resubmit the charge. And this is only possible if you have the card details. If the purchase was handled by a cart and processor online, you would not have it. If the card info was provided manually you would have it.
Once the credit card company tells the consumer they won, the charge should not reappear unless there was a glitch. Easily resolved with a call. VERY unlikely to reoccur a second time. That is, unless you are resubmitting. Since I don't know how you received group buy payments, I cannot comment further.
#97
I will only reappear:
1) If the dispute is open too long without a decision on the part of the credit card company
2) You resubmit the charge. And this is only possible if you have the card details. If the purchase was handled by a cart and processor online, you would not have it. If the card info was provided manually you would have it.
Once the credit card company tells the consumer they won, the charge should not reappear unless there was a glitch. Easily resolved with a call. VERY unlikely to reoccur a second time. That is, unless you are resubmitting. Since I don't know how you received group buy payments, I cannot comment further.
1) If the dispute is open too long without a decision on the part of the credit card company
2) You resubmit the charge. And this is only possible if you have the card details. If the purchase was handled by a cart and processor online, you would not have it. If the card info was provided manually you would have it.
Once the credit card company tells the consumer they won, the charge should not reappear unless there was a glitch. Easily resolved with a call. VERY unlikely to reoccur a second time. That is, unless you are resubmitting. Since I don't know how you received group buy payments, I cannot comment further.
#98
It will only reappear:
1) If the dispute is open too long without a decision on the part of the credit card company
2) You resubmit the charge. And this is only possible if you have the card details. If the purchase was handled by a cart and processor online, you would not have it. If the card info was provided manually you would have it.
Once the credit card company tells the consumer they won, the charge should not reappear unless there was a glitch. Easily resolved with a call. VERY unlikely to reoccur a second time. That is, unless you are resubmitting. Since I don't know how you received group buy payments, I cannot comment further.
1) If the dispute is open too long without a decision on the part of the credit card company
2) You resubmit the charge. And this is only possible if you have the card details. If the purchase was handled by a cart and processor online, you would not have it. If the card info was provided manually you would have it.
Once the credit card company tells the consumer they won, the charge should not reappear unless there was a glitch. Easily resolved with a call. VERY unlikely to reoccur a second time. That is, unless you are resubmitting. Since I don't know how you received group buy payments, I cannot comment further.
#99
UPDATE: NavTool has once again disputed the chargeback, using this as the reason to continue charges on my account:
"customer is participating in pre-order group buy, customer committed in order to drive price dowm if he withdraw, its not fair to us to signup just to drive price down"
BULL FUCKING SHIT. I participated because I wanted a product on the originally promised shipment date of December 21, 2015, which you, NavTool, missed and are still unable to fulfill. NavTool, you even said we could cancel, yet you now go back on your word and try to pin the charges on me? Let me link you on your on words about our fucking right to cancel: https://acurazine.com/forums/sponsor.../#post15668984
Be advised that this forum does not allow old posts to be edited, so that is a piece of record at this point. If you continue with your fight of dispute, I will no choice but to bring legal action against you. I have no qualms with providing a judge with all information provided here, in my emails, and make you pay my legal fees for doing so.
"customer is participating in pre-order group buy, customer committed in order to drive price dowm if he withdraw, its not fair to us to signup just to drive price down"
BULL FUCKING SHIT. I participated because I wanted a product on the originally promised shipment date of December 21, 2015, which you, NavTool, missed and are still unable to fulfill. NavTool, you even said we could cancel, yet you now go back on your word and try to pin the charges on me? Let me link you on your on words about our fucking right to cancel: https://acurazine.com/forums/sponsor.../#post15668984
Be advised that this forum does not allow old posts to be edited, so that is a piece of record at this point. If you continue with your fight of dispute, I will no choice but to bring legal action against you. I have no qualms with providing a judge with all information provided here, in my emails, and make you pay my legal fees for doing so.
Hi
please keep this thread only to add your name to the group buy.
Links to discussion threads of the actual products for specific vehicle.
ILX Thread: https://acurazine.com/forums/audio-b...e-help-936463/
MDX Thread: https://acurazine.com/forums/3g-mdx-...en-mdx-936488/
RDX Thread: https://acurazine.com/forums/second-...erface-937003/
RLX Thread: https://acurazine.com/forums/third-g...erface-937042/
TLX Thread: https://acurazine.com/forums/fifth-g...15-tlx-936931/
if you are not member of acurazine, you can email us, and we will add you to this Pre-order list
Product will ship December 21 2015
Part# MDHB3.0+SGDVI-HABLU
Compatible Vehicles:
ACURA ILX 2016-2017
ACURA MDX 2014-2016
ACURA RDX 2016-2017
ACURA RLX 2014-2016
ACURA TLX 2015-2016
Price:
Pre-order Prepay $275
Pre-order Pay After December 21 2015 $325
for pricing above we need 50+ people to signup
Features:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
please keep this thread only to add your name to the group buy.
Links to discussion threads of the actual products for specific vehicle.
ILX Thread: https://acurazine.com/forums/audio-b...e-help-936463/
MDX Thread: https://acurazine.com/forums/3g-mdx-...en-mdx-936488/
RDX Thread: https://acurazine.com/forums/second-...erface-937003/
RLX Thread: https://acurazine.com/forums/third-g...erface-937042/
TLX Thread: https://acurazine.com/forums/fifth-g...15-tlx-936931/
if you are not member of acurazine, you can email us, and we will add you to this Pre-order list
Product will ship December 21 2015
Part# MDHB3.0+SGDVI-HABLU
Compatible Vehicles:
ACURA ILX 2016-2017
ACURA MDX 2014-2016
ACURA RDX 2016-2017
ACURA RLX 2014-2016
ACURA TLX 2015-2016
Price:
Pre-order Prepay $275
Pre-order Pay After December 21 2015 $325
for pricing above we need 50+ people to signup
Features:
- Limitless HDMI Input for smartphone mirroring, use your favorite navigation apps, Waze app, netflix, youtube, iOS video all works no limit.
- 3.5mm Audio Output.
- 4 Composite Video Inputs. You can add front camera that will turn on automatically when vehicle shifted out of reverse up to 10mph. Side Cameras turn on automatically with turn signals.
- Connect factory DVD to display on front navigation Screen. (Only vehicles with factory RSE)
- Control NavTool Via Factory Navigation Buttons
- USB Charger for smartphone.
- USB Updatable.
- Made In USA.
- 100% Automotive Grade.
- 100% Plug & Play
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Last edited by neoshi; 03-11-2016 at 12:17 AM. Reason: adding pre-order OP for record
#100
I feel your pain Neoshi. I have already contacted my CC company and they have no problem assisting me if I decide to attempt to recover my payment. I have been wiling to give NavTool a little more time, but the longer this dog and pony show plays out the more I'm ready to just go straight to the CC and have them deal with this. I've been doing my best to not completely loose my "cool", but I've been telling everyone I know how badly this has been handled and I'm now concerned if I actually do get the product and if, at some time, have a problem, how that would be addressed.
Customer service, to me, is almost as valuable as the actual product and if this is any kind of indicator, it doesn't look good.
Keep us informed as to how your dispute goes so we know what to expect if we choose to attempt a refund.
Customer service, to me, is almost as valuable as the actual product and if this is any kind of indicator, it doesn't look good.
Keep us informed as to how your dispute goes so we know what to expect if we choose to attempt a refund.
#101
I feel your pain Neoshi. I have already contacted my CC company and they have no problem assisting me if I decide to attempt to recover my payment. I have been wiling to give NavTool a little more time, but the longer this dog and pony show plays out the more I'm ready to just go straight to the CC and have them deal with this. I've been doing my best to not completely loose my "cool", but I've been telling everyone I know how badly this has been handled and I'm now concerned if I actually do get the product and if, at some time, have a problem, how that would be addressed.
Customer service, to me, is almost as valuable as the actual product and if this is any kind of indicator, it doesn't look good.
Keep us informed as to how your dispute goes so we know what to expect if we choose to attempt a refund.
Customer service, to me, is almost as valuable as the actual product and if this is any kind of indicator, it doesn't look good.
Keep us informed as to how your dispute goes so we know what to expect if we choose to attempt a refund.
I will definitely will keep updating. So far they've attempted to fight the chargeback twice. Each time AMEX has closed it within a day. AMEX will continue to do so because they said they had all the evidence they need of NavTool failing to fulfill their part and my cancellation on February 19, 2016. NavTool already hasn't provided refunds to people who have asked nicely (have seen this behavior before on other forums), so that's why I'm sticking to the chargeback method.
Shady business for sure.
#103
If you start chargeback, credit card processing company works with your credit card company. Your credit card company will ask what is the purchase about and why customer started chargeback.
P.S. If you haven't ask for refund, or asked for a refund and asked credit card company for chargeback at the same time , you taking it out of our hands. All refunds take 2-10 business days to be processed.
P.S. If you haven't ask for refund, or asked for a refund and asked credit card company for chargeback at the same time , you taking it out of our hands. All refunds take 2-10 business days to be processed.
#104
If you start chargeback, credit card processing company works with your credit card company. Your credit card company will ask what is the purchase about and why customer started chargeback.
P.S. If you haven't ask for refund, or asked for a refund and asked credit card company for chargeback at the same time , you taking it out of our hands. All refunds take 2-10 business days to be processed.
P.S. If you haven't ask for refund, or asked for a refund and asked credit card company for chargeback at the same time , you taking it out of our hands. All refunds take 2-10 business days to be processed.
2. When will this ship? Corvette guys apparently are about to have theirs ship and per your own words, the two units are nearly identical so our should be shipping as well.
We ALL WANT UPDATES. This has gone on for 4 months, its getting hard to remain patient.
The following users liked this post:
Stew4HD (03-11-2016)
#105
If you start chargeback, credit card processing company works with your credit card company. Your credit card company will ask what is the purchase about and why customer started chargeback.
P.S. If you haven't ask for refund, or asked for a refund and asked credit card company for chargeback at the same time , you taking it out of our hands. All refunds take 2-10 business days to be processed.
P.S. If you haven't ask for refund, or asked for a refund and asked credit card company for chargeback at the same time , you taking it out of our hands. All refunds take 2-10 business days to be processed.
Last edited by neoshi; 03-11-2016 at 08:43 AM.
The following users liked this post:
Stew4HD (03-11-2016)
#107
I looked at all the fonts and I couldn't find the sarcastic one. I don't want anyone thinking I'm even the slightest bit honest with the above comment. If I don't have word that I'll get my device (if one even is remotely close to existing) by next Friday, I'm calling my CC company and starting the proceedings. After what I've read here, there's no way I'm trusting NavTool with a refund.
They won't send any e-mails or post anything regarding updates here but if you mention dispute or refund they will chime in with some B.S. about how and why and blah, blah.....
#108
I looked at all the fonts and I couldn't find the sarcastic one. I don't want anyone thinking I'm even the slightest bit honest with the above comment. If I don't have word that I'll get my device (if one even is remotely close to existing) by next Friday, I'm calling my CC company and starting the proceedings. After what I've read here, there's no way I'm trusting NavTool with a refund.
They won't send any e-mails or post anything regarding updates here but if you mention dispute or refund they will chime in with some B.S. about how and why and blah, blah.....
#109
Why do you feel sorry for us? This has been one of the best experiences of my life. It's been very straightforward and stress free. If there are any problems or if for some reason you decide you don't want the item all you have to do is ask for a refund. Just check this thread alone and you'll see the millions of positive reviews over the last 8 or so years.
I looked at all the fonts and I couldn't find the sarcastic one. I don't want anyone thinking I'm even the slightest bit honest with the above comment. If I don't have word that I'll get my device (if one even is remotely close to existing) by next Friday, I'm calling my CC company and starting the proceedings. After what I've read here, there's no way I'm trusting NavTool with a refund.
They won't send any e-mails or post anything regarding updates here but if you mention dispute or refund they will chime in with some B.S. about how and why and blah, blah.....
I looked at all the fonts and I couldn't find the sarcastic one. I don't want anyone thinking I'm even the slightest bit honest with the above comment. If I don't have word that I'll get my device (if one even is remotely close to existing) by next Friday, I'm calling my CC company and starting the proceedings. After what I've read here, there's no way I'm trusting NavTool with a refund.
They won't send any e-mails or post anything regarding updates here but if you mention dispute or refund they will chime in with some B.S. about how and why and blah, blah.....
Good for you buddy!
I read 10% of the comments here and it's a disaster for most of the members. Good luck and enjoy
#112
I want to remind everyone this was a pre-order for brand new products 50 people signed up 15 prepaid 10 are still waiting
Out of 5 that canceled all got refunded except 3 that decided to ask credit card for refund, at this point we can't do anything
Out of 5 that canceled all got refunded except 3 that decided to ask credit card for refund, at this point we can't do anything
#113
I finally gave up on Navtool processing my refund…it had been OVER 10 business days since my request, so I have my credit card company dealing with them now. Their customer service is poor to put it kindly, and their handling of this pre-order alone has been nothing short of atrocious.
Can anyone honestly state that they have received their refund, as Navtool has commented?
Can anyone honestly state that they have received their refund, as Navtool has commented?
The following users liked this post:
Hoosier_TLX (03-12-2016)
#114
By the way, where are the updates you promised you'd post?
Last edited by Hoosier_TLX; 03-12-2016 at 08:11 PM.
#115
Deflect, delay, deceive... That's all you do.
It's no wonder you didn't just send a request for payment through your PayPal account vitasmfg@gmail.com when it was time for people to prepay. You probably didn't want any of us to have the benefit of the dispute resolution center PayPal offers us.
And you should know that the true number of credit card disputes is more than 3, since i am at least the 4th.
Last edited by neoshi; 03-13-2016 at 06:02 AM.
#116
Not true, according to your statement the refund process takes 5-10 business days. I have requested refund 13 BUSINESS days ago , no refund nor any response or updates on my cancellation.
#117
Last night at work I took a look at the Corvette forum and they are still waiting and there has been no contact with any of the people who purchased the module either. The only thing I noticed is that 1 member apparently has a working module installed, but that member won't respond to any requests to post pictures or anything of that nature. They are just as PO'd as us and they even mention this forum as an example of NavTool's excellent customer service.
I'm more upset at myself now than anything, but I guess I'll just give Discover a call and start the process of trying to retrieve my money. Based on what I've read there's no point in asking NavTool for a refund.
I'm more upset at myself now than anything, but I guess I'll just give Discover a call and start the process of trying to retrieve my money. Based on what I've read there's no point in asking NavTool for a refund.
#118
@Navtool, I was trying to send you a PM today, but saw this message:
"navtool.com has exceeded their stored private messages quota and cannot accept further messages until they clear some space."
--So I'm posting here, as I see you're active here--
Hello Navtool!
I see there's a lot of dispute going on in the threads - I'll stick with it as long as long as I can get some transparent updates from you.
How's the endcap order coming along from your previous update?
Any update on final shipping dates?
Thanks,
Tesh
"navtool.com has exceeded their stored private messages quota and cannot accept further messages until they clear some space."
--So I'm posting here, as I see you're active here--
Hello Navtool!
I see there's a lot of dispute going on in the threads - I'll stick with it as long as long as I can get some transparent updates from you.
How's the endcap order coming along from your previous update?
Any update on final shipping dates?
Thanks,
Tesh
#119
@Navtool, I was trying to send you a PM today, but saw this message:
"navtool.com has exceeded their stored private messages quota and cannot accept further messages until they clear some space."
--So I'm posting here, as I see you're active here--
Hello Navtool!
I see there's a lot of dispute going on in the threads - I'll stick with it as long as long as I can get some transparent updates from you.
How's the endcap order coming along from your previous update?
Any update on final shipping dates?
Thanks,
Tesh
"navtool.com has exceeded their stored private messages quota and cannot accept further messages until they clear some space."
--So I'm posting here, as I see you're active here--
Hello Navtool!
I see there's a lot of dispute going on in the threads - I'll stick with it as long as long as I can get some transparent updates from you.
How's the endcap order coming along from your previous update?
Any update on final shipping dates?
Thanks,
Tesh
I really think these people need to own up the fact that they don't have a working unit to deliver to us and just refund us all our money and be done with it instead of all this dicking around.
The following users liked this post:
Hoosier_TLX (03-15-2016)
#120
I am close to cancelling my order as well. Another week goes by.. VAPORWARE so far. I'll give it one more week and that's it.
I really think these people need to own up the fact that they don't have a working unit to deliver to us and just refund us all our money and be done with it instead of all this dicking around.
I really think these people need to own up the fact that they don't have a working unit to deliver to us and just refund us all our money and be done with it instead of all this dicking around.
I would have gladly paid the extra $50 to have the product without all this extra hassle. Now, I'm not sure I'd want the unit at %50 off the discounted pre-sale price.
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Stew4HD (03-15-2016)