I have an '09 TL and for the 1st time since I got the car I'm disgusted with Acura.

I didn't renew my AAA membership because Acura told me I'm covered for all of those things that I would use the AAA for.

Tonight I lost my key after starting the car - not sure exactly how.
Pulled into a gas station, turned off the car. Then realized my key is missing. The car is in park, so cannot push it.

Called Acura for a tow, using their Roadside Service number for the 1st time. I was planning to visit a friend about 40 yards from the gas station.

Acura told me they can tow me FOR FREE to the nearest Acura dealer, who is about 7 miles away.
But they would charge me $83 to tow me 40 yards to where I want to go (and leave the car until tomorrow, when I can get my 2nd key).

I spoke to a manager, but common sense and logic and customer service did NOT prevail - I was left with those as my only 2 options.

Disgusted with Acura.
I reread their roadside info.
It states that they will tow to the nearest dealer, even if it's 400 miles away - for no charge.

When I read that I didn't realize that was my ONLY option - am now going to rejoin AAA tomorrow.

FU Acura - horrible customer service and a ridiculous policy.

Can anyone suggest the best number to call or address to email to complain about this?

Also, can anyone suggest a cheaper way to get a new key made than paying full retail at the dealer - I believe it's a few hundred thru them for another key?

And - is there a general overall forum at Acurazine?
I'd like all to have the option of reading this rather than restricting my audience to only '09 and later TL members?

 

Wow. Sorry to hear about your bad experience. I don't have Acura roadside service so I don't have any experience with them. I totally agree that their policy makes no sense but I guess that's how they get their money by giving you a free ride to their shop so they can charge you an exorbitant amount for repairs. I have AAA and have had no trouble with their service. I'm not sure which type of membership you had with them but I would strongly recommend the "plus" membership which includes free towing anywhere up to 100 miles. The basic membership only includes towing up to 3 miles.

 

In any business where you provide a free service you absolutely have to put limitations to not only protect the driver but the vehicle.

If they would have towed it 40 yards and it would have been stolen over night who would be liable?

I understand your frustration but your complaining about something that is fully disclosed, just change to AAA and remember you have options.

 

How can you lost the key and don't notice it. there is a message that appears and beeps etc...

are you sure your key has not sleep far away to the rear seat ?

 

They might have been trying to do you a favor. I'm not sure if our TLs are the same, but when a friend lost a chipped Honda key a few years ago, he had to have the car towed to the dealer before they'd replace the key. No Honda dealer in central Florida would replace the key without having the car in their service department and no locksmith could provide the key. He now carries a spare everywhere he goes.

 

Wow, sorry about that JW....