My first Acura service will be for the software update that a few others have talked about on here. I called the local Acura dealer, and they asked if I wanted to have a shuttle to work. I asked if they would give me a loaner. Because they will only have the car for a couple hours, they don't do loaners. But I was welcome to hang out there for two hours if I didn't want a shuttle.

OK, fine, not what I hoped for. They have an 8:45 appointment available. I said I would drop it off when they open and catch a shuttle. But (unlike every other dealer or mechanic I've been to), they didn't want to do that because other people have already booked those appointments. I could drop it off if I had my own ride, though. So, then I said, fine, if I rearrange my morning appointments to bring it in at 8:45, will that at least mean that I don't have to wait for a shuttle to get me to work? She told me that I won't have to wait more than 15 or 20 minutes for it because it might not be available.

I'm probably being too unrealistic, but I'm a bit frustrated. If I can't drop the car off when I want (knowing they won't work on it until later) because the shuttle will be occupied, then how come I might have to wait 20 minutes when I drop the car off at the time I want? I get having to wait for a bit if it's just a random time I'm coming in, but not when they orchestrate the scheduling so rigidly.

I didn't use the Honda dealer that often for my Accord, but whenever I did, it was never an issue dropping the car off and getting to work. OK /rant

 

wtf..

they said they can get you on a shuttle in 15-20 mins.. that is more than reasonable for a dealer that isnt even opened yet. they open at 9am.

keep in mind, YOU ARE ASKING THEM to drop you off. They have to arrange that.. this aint no dial-a-ride. and again, they do not open till 9am. so by them telling you to wait 15-20 mins is normal.


smh.

 

I flat out think you're being unreasonable.

 

Have you ever been out to eat? Unless your going to McDonalds...

 

Yeah, well like I said, I figured I was being unreasonable. However, they never said they opened at 9 (I thought they opened earlier since they have earlier appointments). The dining out option is a good analogy, too. I'm used to either coming in when I want and getting seated after a delay if they're busy, or making a reservation and getting seated at my reserved time.

But yeah, I realize they are giving me a ride for which I'm not paying. Thanks for the reality check, folks .

 

Nothing wrong with showing a little humility. Good job owning up to it.

Time to move forward.

 

i expect a loaner car...period, otherwise, maybe they can come pick up the car from your work....this isnt honda, this is acura...if i get treated this way, maybe i buy infiniti

 

agreed re: loaner car, for something like this (more than an hour) they should provide one. if they are busy and they don't have one available that day ask them to reschedule for a day when they do have them available. maybe im spoiled but my dealer bends over backwards for me and I only do warranty work and select maintenance with them.

 

Curry doesn't offer me loaners but DCH does, both times they offered I declined because they're 1:30 away so it doesnt make sense to leave and come back; the service takes an hour tops.

I also don't like to leave my car because techs want to beat on it to hear the exhaust and such.

 

personally i dont think you should get a loaner.. im pretty sure there is a requirement to be able to get a loaner.. an software update is not one of them.

they give you the option to wait and have shuttle because your repairs are not qualified for a loaner.

keep in mind, YOU wanted them to update your software, so this is under customer request. If this was some warranty repair where it was ACURA's fault then yes they should give you a loaner since something went wrong with the car.

I have a few friends that work at dealerships.. they all tell me the same thing..

warranty = loaner

customer request = unlikely to get loaner but will depend on what the customer request to do.

 

paragon acura gives you an appointment for a loaner and when you go they say they dont have any available..... smh

 

Not sure if you thought that it was still me (the OP responding on this -- it wasn't). I'm OK with it, for the record.

But this is an Acura service advisory bulletin they contacted me (and many others) about -- I didn't initiate it. To me, that is the same as warranty work, and the car is under warranty. Also, you said they open at 9:00..not sure where you got that info. Went there today for my appointment, and they open at 7:00.

So, I'm OK with everything, just wanted to clear up some facts for you. Happy to report that although they were were a little late for my appointment, the shuttle was ready to go. For a first visit, the 4 people I interacted with in the service dept. were all nice and on top of everything.

 

Sorry i was looking at the hours of operation, it said that 9am to 8pm. but i guess that was only for sales not parts.

Service work and warranty work is two different things.

Service is just to maintain your car i.e oil changes, timing belt, tranny flush, brakes, etc.

Warranties cover defects in components and workmanship. But it's often easier discussing what's not covered and under which situations a warranty claim may be denied. Anything that is consumable or designed to wear out, like brake pads, wiper blades or floor mats, generally gets no coverage. DVD, navigation and other infotainment systems receive shorter coverage than the rest of the car. Unless there is something wrong with the consumables or it being faulty, then warranty will cover.

you may see it as the same, but they are different.

It can vary from case to case on weather they will give you a loaner. if your in for a 60k, 90k, 120k service, they possibly will give you a loaner but if you are going in for a software update, im sure they wouldn't consider a loaner for you at all.