under9hell

Do you guys receive a survey from Acura after your purchase? If so how long does it take to receive it?
I have my car for 7 weeks now but haven't received anything in the mail or phone call yet.
I want to give my saleman all 5 stars and the finance guy 0 if possible.

/edited typed too fast and misspell "Acure" lol. I can't edit title though

SNJTL

We Just received an Email survey from Acura last week, we bought our TL early May.

under9hell

wow it took 5 months for you? I see.
My girl friend bought a RX350 recently and received her email survey in a month so I kinda expected mine would come soon lol.

Steven Bell

iTrader: (2)

I got mine last week too.

Stew4HD

I received one about a week after I bought mine in April, another again about a month ago and yet another last week.

nj2pa2nc

If the dealer gets a score of less than 5 on anything they failed. Also not answering a question is considered a failing grade for the dealer. I have received numerous acura surveys over the years and I have given the dealer excellent marks.

weeeerd

Any reason for the 0 survey?

I work in a service department and a zero survey (or anything less than completely satisfied) could either cost me my job, or prevent me from making enough money that week to pay bills.

I don't know the story or situation behind it, but maybe working with the dealership to resolve the issue with your bad experience would benefit you a lot more in the future (ie: service visit)

Dealerships don't forget people who fill out bad surveys. FYI.

under9hell

I like my sale man, but not the finance guy.
He jacked the price up in paperwork, tried to push me through a bunch of extra warranty and protection while i simple told him no. He literally called me stupid for not getting any of that. Then the guy changed my paperwork to lease, saying my calculation was wrong that I would be better with leasing, heh. In the end he still put extended warranty in the contract, told me to cancel later if I don't want!
I simple walked away from that office, told my saleman to get a different guy. This guy put and extra $500 in the contract and changed interest rate from .9% to 2.9%, claiming the promotion is over! I called my saleman in, told him to have everything fix in 5 minutes, if not I'm going to a nearby dealer. It went smooth after that.

so yeah 2 hours of frustration, is it worth the 0 rating?

I'm not going back there for service, there are many dealers around here in Houston.

By the way, that's John Eagle Acura.

Stew4HD

I am glad I went with Sterling McCall after hearing that. I work about a mile from John Eagle and still take my car to Sterling.

I am sure that Acura would like to know this info. I bet you could get the folks from Sterling McCall to help you report that guy from John Eagle.

under9hell

yeah I have my car serviced at Sterling McCall now. They offered me the same price but I went with John Eagle because it was closer to my house and I really liked the saleman.
My girlfriend just bought a RX350 at Sterling McCall Lexus, their finance office was really cool.

mr_raja

under9hell >> put your rating on dealerrating website. I had a bad experience with one of the Acura dealers in my neighborhood and I posted that on the website, I got an apology email with a plea from the General Manager within a week. Just a disclaimer, I do not work for dealerrating nor do they pay me...

lji

Yeah, took mine for the first service to Sterling McCall Acura. Excellent service & price.

under9hell

you mean http://www.dealerrater.com ?
yes I put my review there and in google rating as well. Never received anything.

Zuck214

Still waiting for my survey too. You would think in this age of technology they would be able to email it to you within a weeks time from purchase....

TampaJim

I got mine in 4 days ... kid you not.

For the first time ever, I did ding the sales department on a handful of items. They were NOT happy about it.

I am very aware that the CSS is very important to a dealership. I am also very aware that my $40,000 check was very important to me. I don't expect miracles, but I do expect the truth, competence and respect.

I felt bad about it, but I am not going to put lipstick on a pig ... they needed the truth to improve themselves. Hopefully, that will happen and future customers won't share my negative experiences.

munkeepoo

I also had a horrible experience with the finance guy at John Eagle Acura when I bought my TSX in 2009. The the only reason I bought the car that day was because of the situation I was in. The salesman was awesome though. I will never do business with John Eagle again. MacChurchill, on the other hand, where I traded my TSX for my TL was awesome.

jmkenn0

I got mine within a week; did you register your car with myacura.com? Not sure if it has anything to do with it or not.

under9hell

yeah I used myacura.com to setup payment. I'll call them sometimes to check then

sarge_in

I got mine within a week too.

Btw, when did you get the first monthly account statement? Not here for me even after 10 days.

under9hell

I bought my car in Sep 6th, received statement in October 1st along with a letter saying there was some delay with bank funding and instructed me to pay online because due date was oct 6th.