So what I woke up too..
02-19-2013, 11:07 PM
#43
2004 Acura TL
Good luck!! I hope Crown Acura helps you! I always talk to Mike M. or James F when I decide to go in for service! And let me know if the news contacts you back? Did you send an email to AJ investigates on channel 8?
02-20-2013, 08:51 AM
#44
LowNslowTL
Thread Starter
. But i didnt just do this for me, i did this for everybody that needs help and isnt getting it. I see a lot of people moving away from Acura just because of this issue, and if they just stepped up and took care of ALL there customers (not just some of the more loyal ones) with this terrible and expensive eye sore then maybe they would have more business and in turn more loyalty. I believe eventually Acura will do the right thing to resolve this, maybe this is a push in the right direction; at least thats my hope. 
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GKinColo08TL (02-20-2013)
imo. Although the MDX still looks nice, and the RDX has great reviews.
02-20-2013, 10:30 AM
#47
3G TL/2G MDX Owner
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i think the MDX and RDX are the only ones that are keeping Acura afloat these days...after they kill the TSX. all the more reason to keep my TL since it was one of the last generations of great looking cars they designed. here's to hoping Acura doesn't mess up the TLX
OP-interested to see what your local NBC station will do. keep us updated on this and how the dealer/corp plan on handling your case.
i would cry if i saw a crack in my dash. (knock on wood).
OP-interested to see what your local NBC station will do. keep us updated on this and how the dealer/corp plan on handling your case.
i would cry if i saw a crack in my dash. (knock on wood).
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nismopowerdqg (02-20-2013)
02-20-2013, 10:35 AM
#48
LowNslowTL
Thread Starter
i think the MDX and RDX are the only ones that are keeping Acura afloat these days...after they kill the TSX. all the more reason to keep my TL since it was one of the last generations of great looking cars they designed. here's to hoping Acura doesn't mess up the TLX
OP-interested to see what your local NBC station will do. keep us updated on this and how the dealer/corp plan on handling your case.
i would cry if i saw a crack in my dash. (knock on wood).
OP-interested to see what your local NBC station will do. keep us updated on this and how the dealer/corp plan on handling your case.
i would cry if i saw a crack in my dash. (knock on wood).
02-20-2013, 11:33 AM
#50
LowNslowTL
Thread Starter
02-20-2013, 01:42 PM
#52
3G TL/2G MDX Owner
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i did hear the acura is getting a bit more stringent on what and who they would be giving "goodwill" service to.
sorry to hear this. guess you're getting a dash cover...you can always get a nice custom leather stitched one i suppose (which company does thos custom leather shift boots and covers again on here?).
sorry to hear this. guess you're getting a dash cover...you can always get a nice custom leather stitched one i suppose (which company does thos custom leather shift boots and covers again on here?).
02-20-2013, 02:11 PM
#53
Wow, sorry to hear that, man. ZERO offer? They won't even pay part of it? My thoughts when I saw your pictures were that it's not bad enough yet for them to address it.
You'll get vindication...first inkling is always going to be NO...and see what customer does.
You'll get vindication...first inkling is always going to be NO...and see what customer does.
02-20-2013, 03:16 PM
#54
LowNslowTL
Thread Starter
I told her it shouldnt matter that i am the fourth owner of the car because the dash shouldnt crack, plain and simple. Also the dealer tried to fuck me when i got my PPI done, they said it had three broken mounts, bad power steering pump, needed a break fluid flush, loose timing belt, and had the wrong size tires on the car. We'll i told the lady that I take care of my maintance on my car and also got a second opinion on the PPI and they said I had ONE busted mount, my power steering is FINE, i did need a break flush, and my timing belt was loose. So i bought a mount and changed it myself, replaced the timing belt/water pump/accessories, and bought 4 new tires. Car runs and drives like its brand new. She wants proof of all of this yet still says it prolly wont change anything. Stupid../rant
02-20-2013, 05:51 PM
#55
Instructor
You are in same boat as me. My best offer was $1000.00. I can buy one and install myself for ~$650.00 and I know it will be done right and wont have to take it back and complain. I figured it will take me a good part of a day to install. I will wait another few weeks before i buy, until then i am continuing to post on Facebook and Twitter and see if they change their mind. Good luck.
02-20-2013, 05:57 PM
#56
Maybe I didn't give the fact that it's been in my family from day one...have owned over 10 acura and Honda products and buy most of my parts at that dealership enough credit... I'm really sorry they're giving you a hard time
02-20-2013, 06:48 PM
#57
LowNslowTL
Thread Starter
2003 Civic Si-
My EF track car-
My old DD accord back in the day-
02-21-2013, 11:40 AM
#59
LowNslowTL
Thread Starter
02-21-2013, 12:01 PM
#61
LowNslowTL
Thread Starter
02-21-2013, 05:47 PM
#62
LowNslowTL
Thread Starter
So i faxed all my records to Janine my case manager and wrote her this love note too 
lol
Janine,
This whole situation in my opinion is totally unacceptable. I have been a loyal Honda customer since I was 16 years old when I purchased my 2003 Civic Si. I never had any qualms or complaints about your company or products until now. I have even owned a 1991 Honda Civic that had over 200,000 miles on it and the dash in that car was in MINT condition. I also owned a 1999 Accord that had not ONE issue when I purchased it from my Aunt. Not to mention since I bought this Acura, that is supposed to be superior to other car manufactures in my opinion, I have had to dump copious amounts of money into it to get it reliable and still I have a few issues that need to be worked out but I don’t see you chomping at the bit to satisfy a customer. I feel like you and your colleges are handling this situation VERY unprofessionally and the service from Crown Acura and from Acura Client Care has been the worst car experience I have had in my life. Although I preferred Honda my whole life I have owned a gamut of other vehicles while I owned my other Hondas. I have owned a 2005 Toyota Tacoma X-Runner and the clutch AND transmission blew out of warranty and they comp’d the service knowing those transmissions had problems, didn’t even have to go to corporate for that, the dealer handled it! I also owned a 2007 Chevrolet Cobalt SS Supercharged and the fuel pump started to leak, and the dealer handled that as well because they felt as if it was a safety issue and it was also a common problem with the SS Cobalts. No recalls on either one! This just goes to show that your company is sub par and I will not continue to buy and endorse your automobiles to my friends and family, they have already heard about my absolutely HORRIBLE experience with you and your company and am pretty sure if we cant get this solved they will no longer be customers as well. I work for a family owned company, I work in sales, and if I sold a particular product that kept failing in anyway and got 1000’s of complaints as I know for a fact you guys are getting, I would personally see that the customer is dealt with professionally and with the utmost respect and take care of the issue for them at NO COST. That is business and to maintain status quo, you sometimes need to admit when your product doesn’t meet customer satisfaction and bite the bullet to take care of them, no matter if there a first time customer or if they are a loyal customer as I am or possibly WAS to your company. As I said before this has been the worst car buying/owning experience of my life, I simply will not spend my money on a vehicle when I know corporate doesn’t have my back when it means the most. I recommend to you, and pass this on to your superiors, that you handle this situation and me with respect and come to a compromise with me since it is so obvious that you aren’t going to take care of the issue in full. Feel free to tell your manager to contact me personally on my cell phone, XXX-XXX-XXXX.
Regards,
Ben
lolJanine,
This whole situation in my opinion is totally unacceptable. I have been a loyal Honda customer since I was 16 years old when I purchased my 2003 Civic Si. I never had any qualms or complaints about your company or products until now. I have even owned a 1991 Honda Civic that had over 200,000 miles on it and the dash in that car was in MINT condition. I also owned a 1999 Accord that had not ONE issue when I purchased it from my Aunt. Not to mention since I bought this Acura, that is supposed to be superior to other car manufactures in my opinion, I have had to dump copious amounts of money into it to get it reliable and still I have a few issues that need to be worked out but I don’t see you chomping at the bit to satisfy a customer. I feel like you and your colleges are handling this situation VERY unprofessionally and the service from Crown Acura and from Acura Client Care has been the worst car experience I have had in my life. Although I preferred Honda my whole life I have owned a gamut of other vehicles while I owned my other Hondas. I have owned a 2005 Toyota Tacoma X-Runner and the clutch AND transmission blew out of warranty and they comp’d the service knowing those transmissions had problems, didn’t even have to go to corporate for that, the dealer handled it! I also owned a 2007 Chevrolet Cobalt SS Supercharged and the fuel pump started to leak, and the dealer handled that as well because they felt as if it was a safety issue and it was also a common problem with the SS Cobalts. No recalls on either one! This just goes to show that your company is sub par and I will not continue to buy and endorse your automobiles to my friends and family, they have already heard about my absolutely HORRIBLE experience with you and your company and am pretty sure if we cant get this solved they will no longer be customers as well. I work for a family owned company, I work in sales, and if I sold a particular product that kept failing in anyway and got 1000’s of complaints as I know for a fact you guys are getting, I would personally see that the customer is dealt with professionally and with the utmost respect and take care of the issue for them at NO COST. That is business and to maintain status quo, you sometimes need to admit when your product doesn’t meet customer satisfaction and bite the bullet to take care of them, no matter if there a first time customer or if they are a loyal customer as I am or possibly WAS to your company. As I said before this has been the worst car buying/owning experience of my life, I simply will not spend my money on a vehicle when I know corporate doesn’t have my back when it means the most. I recommend to you, and pass this on to your superiors, that you handle this situation and me with respect and come to a compromise with me since it is so obvious that you aren’t going to take care of the issue in full. Feel free to tell your manager to contact me personally on my cell phone, XXX-XXX-XXXX.
Regards,
Ben
02-26-2013, 10:46 AM
#63
HASTA LA VICTORIA'
^^ haha Nice love letter... I hope you can get that fixed.. IMO Acura def should own up to this known issue in the TL's.. It made me sick to see all these TL's with this nasty defect.. I remember my crack started just like yours very small on the edge of the air bag and nowwww...
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So now Im just gonna settle for a dash mat.. Dash mat FTW lol.. Good luck bro...
[/IMG][/IMG][/IMG]So now Im just gonna settle for a dash mat.. Dash mat FTW lol.. Good luck bro...
02-26-2013, 11:06 AM
#64
Can I ask a dumb question - What is a "dash mat"? Can someone link to one? Are you just referring to one of those windshield covers? http://www.thunderbirdconcepts.com/i...ld%20cover.jpg
02-26-2013, 11:22 AM
#65
Q('.')=O
iTrader: (1)
Can I ask a dumb question - What is a "dash mat"? Can someone link to one? Are you just referring to one of those windshield covers? http://www.thunderbirdconcepts.com/i...ld%20cover.jpg
https://acurazine.com/forums/showpos...&postcount=734
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02-26-2013, 04:40 PM
#70
LowNslowTL
Thread Starter
well i got pissed that Jenine wasent callin back so i went on acura's twitter and complained and guess who called! But i was in a meeting so she said she would call back tomorrow morning..we shall see. doubt it will be any good news.
02-26-2013, 05:27 PM
#73
Drifting
One thing I'd like to interject here...I owned several 70s era Datsun Z cars back in the day...actually my son now owns the last one I had. They were notorious for cracked dashboards and every one that I owned had a cracked dash. To my knowledge they never compensated their customers for this issue. We just bought dashmats or hard plastic dash covers.
Last edited by GKinColo08TL; 02-26-2013 at 05:34 PM.
02-26-2013, 05:47 PM
#74
LowNslowTL
Thread Starter
02-26-2013, 05:49 PM
#75
LowNslowTL
Thread Starter
One thing I'd like to interject here...I owned several 70s era Datsun Z cars back in the day...actually my son now owns the last one I had. They were notorious for cracked dashboards and every one that I owned had a cracked dash. To my knowledge they never compensated their customers for this issue. We just bought dashmats or hard plastic dash covers.
but i do know i love a datsun z with a sr20 swap 
02-26-2013, 07:01 PM
#76
those cars had an issue when there was no leverage of social media and swaying other potential customers from buying your brand. I don't blame Acura for having a weakness in their car, overall...this car has never left me stranded (knock on wood)...
and the 08's...I'm not sure if it's a different material or the fact that they just haven't hit the 7 to 9 year old marks yet...
and the 08's...I'm not sure if it's a different material or the fact that they just haven't hit the 7 to 9 year old marks yet...
02-26-2013, 07:11 PM
#77
Chapter Leader (Houston)
iTrader: (7)
My $50 dash topper looks awesome. The dealer is supposed to call me tomorrow regarding their decision to replace the dash but I am not holding my breath. What I find funny is that some VINs have a recall for the dash. I was at a meet recently and this guy got his dash replaced for free under a recall
02-26-2013, 10:25 PM
#80
I Like turtles
iTrader: (4)
Not sure if it will help you nismopowerdqg or not but this is the approach i took. Had my Dash replaced last month for $290 out the door.
Originally Posted by Geeteedan
ok so here it goes
some info that acura tries to use against us determining pricing, known as the 3 strikes
LOYALTY, DEALER HISTORY, MILEAGE/WARRANTY
Off the bat i was asked what kind of loyalty i had with acura/honda. Currently i own an 04 TL and 06 TSX, other than those 2 cars i have only had 1 honda product and that was a beater 89 Accord LXi. Ive owned my 2 acuras a total of 5 years ( tsx-3 Tl-2) so i really dont have my loyalty to acura per say.
Strike 1 for me
Dealership history- Other than purchasing my TL at Crown Acura in Greensboro, it has been back there 1 time for an oil change and tire rotation. I have never had any service done or anything at that dealership. The Dealership that did the repair (Flow Acura), when i dropped my car off with them last wednesday that was the first time i had ever been there.
Stirke 2 for me
Mileage and warrany- As you can see on the receipt from the repair, my mileage at the time was 123k. I was well past any warrant and was originally told that the dash was a wear and tear item and it was Expected to fail after a certain amount of time as any part does.
Strike 3 for me on Mileage
Where i started
Originally it started out with an offer of $800 out of my pocket and i told the Acura client person on the phone that there was no way i was spending that kind of money for a part that shouldnt need replacing. We went back and forth and never got any lower than the $800 offer. I waited a few weeks and let it go until 3 more cracks started. I found acura client relations on twitter and engaged them, 2 days later they responded back with the same $800 offer. Since they wanted to play hard ball then i was game to play right back. I started taking pictures of all the cracks and tagging them on twitter along with #acura and #tl hashtags so anyone that searched for acura or tl would find the images. I also started loading all the photos to Acuras Facebook page. After about 2 weeks of tagging them in all the cracked dash photos and adding one picture of a poster board with the message "I have 2 cars shows this week, wonder how many car enthusiast i can get to notice my cracks and Acuras lack of quality", i got an unexpected phone call saying they would reopen my case and review it on a personal level. 5 days later i was offered $350 and was told that was the absolute best they could do and i had 30 days to except the offer or lose it. We Got things worked out and total bill came to 290 and some change.
AS much as i was about to settle on a dash mat and forget about it, i knew it would come back and bite me in the ass when i either sold the car or traded it in. I would have to take a huge hit on the value so if this $290 saves me $1500 in trade in value later i think its a win win.
This just shows that even having all 3 strikes go against me, YOU CAN win this battle with ACURA. Just have to play a hard game and play nice. I did not resort to name calling or bashing other than getting the problem out in the air more.
Anyone has any other questions just PM me. hope this helps some guys out
some info that acura tries to use against us determining pricing, known as the 3 strikes
LOYALTY, DEALER HISTORY, MILEAGE/WARRANTY
Off the bat i was asked what kind of loyalty i had with acura/honda. Currently i own an 04 TL and 06 TSX, other than those 2 cars i have only had 1 honda product and that was a beater 89 Accord LXi. Ive owned my 2 acuras a total of 5 years ( tsx-3 Tl-2) so i really dont have my loyalty to acura per say.
Strike 1 for me
Dealership history- Other than purchasing my TL at Crown Acura in Greensboro, it has been back there 1 time for an oil change and tire rotation. I have never had any service done or anything at that dealership. The Dealership that did the repair (Flow Acura), when i dropped my car off with them last wednesday that was the first time i had ever been there.
Stirke 2 for me
Mileage and warrany- As you can see on the receipt from the repair, my mileage at the time was 123k. I was well past any warrant and was originally told that the dash was a wear and tear item and it was Expected to fail after a certain amount of time as any part does.
Strike 3 for me on Mileage
Where i started
Originally it started out with an offer of $800 out of my pocket and i told the Acura client person on the phone that there was no way i was spending that kind of money for a part that shouldnt need replacing. We went back and forth and never got any lower than the $800 offer. I waited a few weeks and let it go until 3 more cracks started. I found acura client relations on twitter and engaged them, 2 days later they responded back with the same $800 offer. Since they wanted to play hard ball then i was game to play right back. I started taking pictures of all the cracks and tagging them on twitter along with #acura and #tl hashtags so anyone that searched for acura or tl would find the images. I also started loading all the photos to Acuras Facebook page. After about 2 weeks of tagging them in all the cracked dash photos and adding one picture of a poster board with the message "I have 2 cars shows this week, wonder how many car enthusiast i can get to notice my cracks and Acuras lack of quality", i got an unexpected phone call saying they would reopen my case and review it on a personal level. 5 days later i was offered $350 and was told that was the absolute best they could do and i had 30 days to except the offer or lose it. We Got things worked out and total bill came to 290 and some change.
AS much as i was about to settle on a dash mat and forget about it, i knew it would come back and bite me in the ass when i either sold the car or traded it in. I would have to take a huge hit on the value so if this $290 saves me $1500 in trade in value later i think its a win win.
This just shows that even having all 3 strikes go against me, YOU CAN win this battle with ACURA. Just have to play a hard game and play nice. I did not resort to name calling or bashing other than getting the problem out in the air more.
Anyone has any other questions just PM me. hope this helps some guys out
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