I have no idea where to start about this, I have been having multiple problems with my tl ever since I bought it last October. It is really ridiculous the amount of problems I have with this car and being a brand new car at that. So about 3 months ago I took my car to the dealership to have a rubber grommet that is on the door that In my opinion is used to align the door to the body as the dealership tells me. So it was extremely loose so I took it in to have looked at and they managed to tighten it up and fix it from being loose. About three weeks ago I take it to get the oil changed on it and explained to them again the problem was occuring again. They look at it and they tell me that it is supposed to be loose for the fact so you can adjust it.

But why would I ever find the need to adjust that rubber thing at all. So I leave it with that being that. Today the thing is hanging off basically really loose and I take it in and show them and they are like we can order you a new piece for it I say fine and they took it the shop to be looked at. I get it back 30 minutes later. As soon as I get in the car I noticed scratches all over my tint. I then notice after rolling my window down they removed the moleskin I had on the window. I am thinking to myself why in god's name did they remove that for. I know they removed the panel to look behind to see if anything is broken on that rubber thing understandable. But my dilemma is why did the tech remove the moleskin for when he took the door panel off. It was perfectly securely and I have had the door panel removed numerous times by the tint shop to and they never messed or touched the moleskin. And for some reason the dealership took it off.

So I call back there and ask to talk to the manager he told me basically to take it deep and it wasn't his problem. That I can bring it in the next time so I can get that rubber grommet fixed and "they can look at it" What good is them looking at it, lol its not going to get fixed. So what should I do? I am tempted to sell the car and get the Lexus IS350 I test drove on today such a nice car. What should I do, Should I try and talk to the general manager and see what he says? Or should I seek legal action against them? For removing something and not bothering to tell me and then telling me they didn't do it.

 

Go back there and ask to speak to the service manager or person who can get it done. In as civil a tone as you can muster, ask them to not only honor the warranty claim you have for the rubber piece, but to repair the scratches on your tint (which obviously came as a result of someone taking off the panel in a manner that they shouldn't have - fucking it up, basically) in order to get at the rubber problem. You want your car restored to it's original condition when you bought it there (sans the rubber problem) or you will report them to Acura corporate office and the BBB! You can tell them that you are pursuing this with them amicably, despite the fact that you are very upset about their cavalier and unprofessional approach to your initial problem.

Tell them you have documented all names and all occurrences, and are prepared to even pursue this by legal means, if necessary, following the public outing with the BBB. All you ask is for the customer service that they tout on the commercials and magazine ads that mysteriously disappears once you buy the vehicle and need their help afterwards! Tell them you are very disappointed in them as a dealership as you just bought their product and they aren't doing a good job of standing behind what they said to you before you bought it! You know they want to help and that they will be looking out for your best interests. So you will leave the matter to them and would just like to know when they will have your vehicle ready. Do not engage in back and forth bs that is meant to dissuade you by showing they don't care if you "tell on them"...they do! Just thank them for their time, and be professional. Put the ball in their court...and they will do it...believe me! Plenty of testimonials on here about going that route!

Good luck!

 

+1 to what darksom1 said ... definitely want to push forward even by legal means!

as for the lexus ... you'll have to put in quite more money in order to trade in and get one of those 350's @___@

 

For an update. I spoke with the sales manager, the service manager and the general manager. And none of them were any help. They basically refused to take responsibility for the damages to my car. And said that when they looked up the computer to see what I had done nothing was said about removing my door panel. But indeed they removed it and damaged it. The technician refused to take responsibily for the damage. They refused to fix the damages to my car for the fact they said they can not cover aftermarket stuff I added to the car including the window tint. And said their was not any real evidence that they did the damage when I went there nothing was like that.

My question is do they do any sort of a check sheet before working on the cars? But the main point is they refused to fix the damages to my car, and told me their was nothing they could really do for that. And refused to give me any sort of money for the damages. I contacted my lawyer and plan to take them to small claim court. And further contacted American Honda Corporation and filed a complaint with them. And contacted my local BBB and filed a complaint with them regarding my unhappiness with that dealership. I am more pissed that they damaged my propery, and didn't tell me and refuse to take responsibily for it. And above all refuse to make it right.

 

FYI - you might want to look at the ZERO legroom in the back of the IS350. i was about 10 minutes away from "the deal" on a 350 when i just happened to open the rear door while the driver's seat was in the position i would need it to be (about 90% back) - there were a whopping 4 inches between the rear of the driver's seat and the back seat.... not even enuf for my 12 year old.........

 

Do three things:

1.) Write a complaint to the Better Business Bureau (www.bbb.org). Print it out and save a copy, you'll need it for step two. Make sure you have the complaint routed to Acura Corporate, not the dealership itself.

2.) Write a letter to the dealership, include a copy of the BBB complaint. Be polite, but matter of a fact about the issue and what resolution you are looking for.

3.) Write a letter to Acura Corporate (yes, you already complained using the BBB, but you want to hit as many people in the company as possible).

I think if you do all of this you will get things resolved; just keep at it.

 

Door alignment-> Grommet->tint scratches->moleskin.

Please tell us that aren't giving up on ACURA because of the list above. There has to be unrelated issues that you haven't yet shared with us. Sounds like you should be primarily upset with the service department you are using, not Acura itself.

 

I've had multiple problems with Acura cust. service and am currently fighting to get the TBS that came out last year regarding tire wear corrected. They are refusing to reimbuse me for tires (4th set in less then 3 yrs)...I will be writing multiple letters and I will not be purchasing another car from Acura. As much as I like Honda products, I can't put up with poor customer service. I've been getting all services at my dealership for 12 yrs..I think that is worth something.

 

LOL! I fought acura almost four years ago (Honda of North America, actually) over my THREE FAILED TRANSMISSIONS in my Acura TL-S ..

Finally, after arbitrating with the Autoline BBB and countless of flagrant phone calls from honda representatives... they offered to put me in a 2004 TL and take back my "death machine" TL-S.

They used to literally .. LITERALLY... laugh at me on the phone when I told them that I though the acceptable/suitable solution to my transmission problems was for Honda/Acura to BUY BACK my car and/or place me in a 2004 TL at no extra cost to me.

I respect your position in being pissed about the window tint .. but prepare yourself for a battle with a company that really doesn't care about the little guy. They're .. as to be expected, ... only interested in the big picture .. the big numbers. On a case by case basis, you'll just get laughed at.

 

I did what Peter Ubers did with my awful '03 TL as well--actually, I think I did it first. We collaborated at the time. Don't give up. They should make it right.

 

It's this way with every big corporation these days. The big numbers are for the bastards in the head offices so that they can get their multi-million dollar salaries and incentives.

I'd be pissed too, but it might take more off your life in stress alone trying to fight this.

 

A long time ago I learned to take the service manager with me on a walk around of the car before I give it to them .. I point out the lack of dents and scratches.. the lack of dirty hand/foot prints anywhere ... the lack of curb rash on the wheels ... I point out any after market stuff I have and if they are working in a particular area I have him inspect that area ... I then tell them I expect the car back in that condition.

I have never had an objection as it also protects them. Because of this the dealer was up front about a scuff they put in my seat back and replaced it without a problem .. It also gets passed down to the techs to be very careful.

I also specify I don't want the car washed or cleaned in any fashion to prevent any paint damage.

This might sound like a PITA but it solves a lot in the long run.

 

Hey, when you rent a car or snowmobile you both walk around and look at it. When I took my car in for paint work I did the same thing. I Told them the car is new, mint, no scratches, EXCEPT for the ones from somebodys KEY! and don't want any joy rides. I made myself very clear. NEVER take your car in without looking it over 110% before and after. Write down the mileage and check close!!!

 

DR, is it Leta or Mungenast giving you all these problems?

 

Good ole Dave Mungenast.