nighthawk2004

i checked myacura.com and searched my car by vin number and the power steering hose recall is still open and the wiper motor is still open my question is that will they still replace all that for free but my car is a rebuilt title will that effect it? and also it said the a/t recall was in it to but it said fixed but it still has problems, are they responsible to fix that also

01tl4tl

certain safety recalls are honored even with salvage/rebuilt title
NOT ALL of them are still covered

Best to go in person and speak with the service MANAGER about it, thats who knows for sure.

OPEN means still needs fixing

The oil jet kit on the trans was done, but its different than the slipping problem many experience before total failure, (not covered)
or if you have a shudder during shifts it may need shift selenoids- DIY project

If they cant do the ps hose and wiper motor for free, they may be able to sell you the parts at less than retail price and you DIY

LoveMyTL-S

If it's a recall due to safety, I'm sure they will take care of it.

01tl4tl

cant be sure of anything on salvage title cars- acura considers them Junked-

I know they lose the trans extended warranty (gen2) but does cover seatbelt retractor and latch issues that also had a special extended waranty 10/150 (gen2)

See your Service MANAGER for FACTS, we are guessing

01tl4tl

recalls are only issued for SAFETY related issues- ignition switch shuts off engine while driving...etc

do you think toyota wanted to replace truck floor mats that ~may~ interfere with throttle, and now millions of gas pedals used in everything they made in the last decade!!, no - they were forced to by the govt because safety of passengers was involved = RECALL

some things are special extended warranty- acura or court case decided to do,
recalls are govt mandated and tracked,,you can look up any VIN and see if the recalls are done, you can look up any product from the last 20 years or so, and see if there are recalls on it!
stereos for the home that catch fire,,,that sort of thing

01tl4tl

if you call the acura care 1-800 382 2238x5, register as owner and ask for recall ck,
if they say you are not covered due to salvage - ignore them- minimum wage phone person reads from `the great book of NO`
service manager has a lot more authority

dhong87

iTrader: (2)

im sorry, i just had to quote on this stupid quote.
I do work in the recall department for Honda/Acura's and .. we are nothing close to minimum wage.
... if you would do some research, the option #5 is the import/exporting you vehicle and mobility products. option #4 is the campaigns department = my department.
thank you have a nice day.

to the OP,
a recall is safety related, therefore the recall has to be completed.
a lot of customers get mixed up with warranty extensions, recalls, and product updates.

go take it to the Acura dealership and tell them that you have two open recalls.
Im sure they would gladly accept your vehicle.

dhong87

iTrader: (2)

my mistake for the post above.
option #5 is our product/dealership concerns
option #4 is the recall department = my department.

scrapz

You work for them but you don't know your own department?

pohljm

He already admitted his mistake and corrected it, no need to bash

nfnsquared

dhong87, sorry about that. That's not the only "off the cuff, not factually based statement" made by him. Brush it off. I'm glad to have someone from Acura chime in with helpful information. Keep up the good posts. Thanks!

dhong87

iTrader: (2)

option #5 for Honda is the import/export department.
option #5 for Acura is our product concerns department.
simple mistake.

wow really? bashing when you only have 4 posts? LOL

dont worry, i deal with worse "customers" than him on a daily basis. i.e. customers who want acura to pay for their transmission when they have 250k miles.
and they RAISE HELL. LOL

01tl4tl

I have only dealt with the #5 people

First one was great- a retired tech who owned an acura and looked up all sorts of info on my new purchase

2 others were worthless as employees and reps of acura-

I believe they had no more than a file folder of info on each type car to look up answers to popular questions and say `you are past warranty and there is nothing to be done about it` what I call The Great Book of NO

the recall division - I would hope- has better employees with higher wages comensurate to their skills because they are handling real problems, not just taking a report and having a real acura manager call you back

What do your #5 people earn? anything less than $15 an hour may as well be 5.75

All employees should call their company and see how the phone system works- or doesnt

nighthawk2004

thanks appreciate the answers, well i called them and they set a appointment to fix everything so it should be done

nighthawk2004

hey since you work at acura, what am i supposed to do to fix the problems with the transmission shudder on 3rd gear, this is my 2nd tl and both had that problem lol