lindros2

Wow this is really worthless

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Thank you for contacting Acura Client Services regarding the issues you are experiencing with your 2004 Acura TL.

Acura wishes all vehicles could remain trouble free. We realize, however, that this is not always the case. For this reason, each Acura vehicle has a 4-year or 50,000 mile New Vehicle Limited Warranty designed to address defects in material and workmanship during the warranty period.

We are happy to hear that your dealership is addressing all your issues. The dealerships act as our hands and eyes out in the field and Acura relies on them to handle all customer issues. Customer complaints are also documented and forwarded onto our Design Engineers who constantly review customer feedback, such as yours, and provide the dealers with resolutions to prevailing issues. Unfortunately, proper solutions take some time. We apologize for the any inconvenience this has caused you.

We hope this information is helpful to you. Thank you for taking the time to notify us of your concerns.

Best regards,

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e-Support Specialist
Acura Client Services

Lore

I got a similiar canned response. I fired back a mean message, indicating that they had not even read my email as they suggested things that I said I had already done.

Mindcrime

This is typical of customer service from the car makers. I had issues with a A4 I use to own and it took me forever to get them to take care of me. Basically, the power stearing went out and there was a month delay in getting the part. It took some pushing but in the end they gave me a rental and gave me a check for what the number of days I was without my car came to on my loan payment. My agrument was hey, I'm paying for a car and for a month I'm driving some piece of crap Ford rental.