I caught a dealership cheating and not doing service work
07-30-2007, 09:22 PM
#41
Originally Posted by cj1raven
I bought my 06 Tl a year ago and they gave me 2 years of scheduled maintanance with the car. Last weekend, I went to a dealership outside Boston to get a B1 service (oil change, rotate tires, inspect various things). Before I went in, I marked the tires to see if they rotated them. After a half hour in service, they had me sign off on the work and gave me the keys. I walked outside to my car and looked at the wheels. NONE were switched. I went back in and spoke to the women in service that wrote me up. I told her they weren't changed. She turned back to the service tech, who was in the area at the time and asked him if he rotated them. He said yes. I immediately said, "no you didn't, I marked the tires". Both him and the service writer walked out to the car and I showed them the tires and the tech said to give him the keys and he'll do it again. As he did it again the Service Writer said that the service manager would be made aware of the problem and would get in contact with me. I told her I marked them because I used to be a sales consultant at a dealership before and I've heard plenty of stories of cutting corners. (ex. Jiffy Lube forgetting to put oil back in cars or recommending services that didn't need to be done) She immediately said we're no Jiffy Lube and this will be taken care of.
I received a call from the Service Manager a couple of days later and he said he will talk to the tech, and he said this tech has never had anything like this happen before against him. I told the Manager that most people probably don't know to mark the tires and that is why the tech hasn't been caught.
I wanted to tell you guys the story so you don't have it happen to you. ALWAYS check the dealerships work.
On a seperate note, they originally tried to charge me for the service. I told them it's supposed to be free, which they checked on. They had said the service was supposed to be $150. Does that sound a little high for and oil change and tire rotation (you know they probably aren't really checking the other things in the service plan)?
I received a call from the Service Manager a couple of days later and he said he will talk to the tech, and he said this tech has never had anything like this happen before against him. I told the Manager that most people probably don't know to mark the tires and that is why the tech hasn't been caught.
I wanted to tell you guys the story so you don't have it happen to you. ALWAYS check the dealerships work.
On a seperate note, they originally tried to charge me for the service. I told them it's supposed to be free, which they checked on. They had said the service was supposed to be $150. Does that sound a little high for and oil change and tire rotation (you know they probably aren't really checking the other things in the service plan)?
07-30-2007, 09:36 PM
#42
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My brother in law has a company truck he drives and it is leased. they have a place that does the oil changes and the last time he didnt think they changed the filter. So he marked it the next time and sure enough, he got his marked filter back still on the truck. he is a pretty fair sized guy and went in and got irate with them and he thought they were going to get in a fight over a $5 filter! he reported them to the leasing company and bbb. pretty bad a place cheats you but then tries to lie when it is obvious
07-31-2007, 10:39 AM
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Originally Posted by dr mikeylu
How do you mark the tires..and which system do you use..do u just mark them 1,2,3,4? and where do you do it on the tire and with wat kind of marker?
You can mark them any way you like. I used to mark FD, FP, RD, RP, where F=front, R=rear, D=driver, and P=passenger. However, I now just mark one or two of the tires and make sure they are in different places after the service.
Incidentally, I've never had a problem with Pohanka Acura in this regard.
07-31-2007, 10:47 AM
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Originally Posted by dr mikeylu
How do you mark the tires..and which system do you use..do u just mark them 1,2,3,4? and where do you do it on the tire and with wat kind of marker?
I used dots to mark it. I started with the drivers front tire and put a dot on the outside of the tire towards the tread. I didn't want it close to the hub, otherwise they may see it. So I wouldn't forget where the mark was, I used the Acura "A" on the hub to point to the mark. I then went to the passenger side front and put 2 dots. I continued around the car with different number of dots.
I used a black magic marker so it would blend in. If I used anything else (paint, etc.), they might see it and know.
07-31-2007, 10:59 AM
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Originally Posted by jscout
Which dealership is this? Just the name of the town would suffice 
if you don't want to say the name. It doesn't sound like the one I use. Thanks.
if you don't want to say the name. It doesn't sound like the one I use. Thanks.Let's just say it's outside of Boston, going west and the city starts with an "F".
07-31-2007, 11:05 AM
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Originally Posted by black label
I would guess the dealership was in Framingham, they like to offer 2 years of free service (works out to 4 oil changes and 2 tire rotations by their math). Am I right?
You mentioned that you went to a dealer "outside of Boston", is it the same dealer yuo bought the car from? The 2 year service plan would be offered by the dealer, not through Acura.
I'm hoping it's not where I work, I feel we have a great service department. However, if it was us who did this, I'll make sure the ownership, the GM, and the service manager are aware of the 100000+ Acura owners who are hearing about it.
You mentioned that you went to a dealer "outside of Boston", is it the same dealer yuo bought the car from? The 2 year service plan would be offered by the dealer, not through Acura.
I'm hoping it's not where I work, I feel we have a great service department. However, if it was us who did this, I'll make sure the ownership, the GM, and the service manager are aware of the 100000+ Acura owners who are hearing about it.
Since it's not your dealership, where are you out of? The reason I ask is that I bought an MDX in NH back in December and will need to get things done somewhere for that vehicle. It would be good to know which dealership you think is good.
Thanks
07-31-2007, 11:15 AM
#47
So the tech sees the marks and knows you watch for things done right- thats a good thing!
Though I doubt most are looking for secret marks to confirm their laziness, that would be efforting
Cars that have the wheels balanced on the car have paint marks on lugs to show where it mounts on the axle studs- so goes back on same exact place
Though I doubt most are looking for secret marks to confirm their laziness, that would be efforting
Cars that have the wheels balanced on the car have paint marks on lugs to show where it mounts on the axle studs- so goes back on same exact place
07-31-2007, 11:19 AM
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The dealership also said they rotate just front to back. Are our tires rated for one direction travel? So we can't rotate left to right? Or is this another lie?
07-31-2007, 11:40 AM
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Originally Posted by cj1raven
The dealership also said they rotate just front to back. Are our tires rated for one direction travel? So we can't rotate left to right? Or is this another lie?
So, in that case, the dealer is feeding you more
.Ask them if they actually have a service/owners manual. Tell them they don't even need to be able to read, 'cause theres pichures just for guys like them. Have them follow the pikture for rotation.
BTW - rememeber it is YOUR car. They are paid to do the service YOU want, Not the service they want. If they won't give you proper service at a reasonable price, go somewhere else. You didn't spend $30 - $35k to be jerked around on oil changes and tire rotations.
07-31-2007, 11:59 AM
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Originally Posted by cj1raven
Let's just say it's outside of Boston, going west and the city starts with an "F".
I think it's officially the state's largest town. Although it's so big you'd think it was a city. 
Thanks.The dealership nearest me is Clair down in Walpole. So far we've had nothing but good experiences with them. Oh and in case anyone from Clair is reading this, consider this a heads-up, because I too will be testing you guys in the near future.
07-31-2007, 12:53 PM
#52
I had a Honda service rep tell me that they replaced EVERY SINGLE GEAR inside my 03 Elements gearbox to fix a 3rd gear grind issue (they created). When I told him it was absurd because it would cost 3 times as much as a brand new trans, he insisted it was still true. I asked him for a printout to show all parts ordered. The printout showed 3rd gear-set only and he still insisted that all 5 gears AND reverse were replaced. He eventually went to talk to the mechanic doing the work and still insisted all gears were replaced. I ended up bringing in the manager who agreed replacing all 5 gears was completely impossible, and couldn't imagine why the rep was insisting. I can't believe they let these freaking people work there when they don't even have a single clue...
Fuk dealerships...
Fuk dealerships...
07-31-2007, 01:22 PM
#53
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As an ex-Mechanic, ex-Service writer, and ex-Service manager, all it takes is one bad Mechanic to ruin the reputation of the entire dealership. You can have 10 mechanics in the shop but it only takes one to make all look bad. I worked at the largest Chevrolet dealership in the state. The Dealership's Manager's son worked in the shop and his nickname was Dutch. We service writers called him the "Dutch of doubt" because he had the majority of customer returns for problems with his work. Is the whole shop bad then? No because we had some of the best mechanics that I had ever worked with there and they did not appreciate Duke's antics. And the last thing I wanted in my day was an irate customer I had written up earlier in the day.
My advice is if you do have a problem with some work to not go in and attack the Service manager or Service writer right off. Explain to him/her what the problem is and then see where they go from there, work with them. If you do not get satisfaction then go off on them. Could be they do suspect they have a problem individual and want to fix the problem. When I was a Service Manager, I had enough on my plate that I didn't need extra hassles dragging me down. Duke had left the Large Chevrolet dealership to go to a smaller dealership down south who then hired me as their Service manager. He had not changed in the mean time and had gotten worse!! But I knew his antics so roughly a month after I arrived he quit in a mutual separation!
If you are not comfortable with the Dealership then mark your tires and filters and check their work. Ask for the used parts after the repair. Unless there are a lot of crooked and/or stupid people working in the dealership they do not want unhappy customers. The reason I was hired as a Service Manager of a multi-line dealership was to fix a bad reputation. It took purging (getting rid of Dutch and others), hiring the right people and lots of going the extra mile turned things around. As someone that worked in several dealerships a while ago I just wanted to give this discussion my perspective or
My advice is if you do have a problem with some work to not go in and attack the Service manager or Service writer right off. Explain to him/her what the problem is and then see where they go from there, work with them. If you do not get satisfaction then go off on them. Could be they do suspect they have a problem individual and want to fix the problem. When I was a Service Manager, I had enough on my plate that I didn't need extra hassles dragging me down. Duke had left the Large Chevrolet dealership to go to a smaller dealership down south who then hired me as their Service manager. He had not changed in the mean time and had gotten worse!! But I knew his antics so roughly a month after I arrived he quit in a mutual separation!
If you are not comfortable with the Dealership then mark your tires and filters and check their work. Ask for the used parts after the repair. Unless there are a lot of crooked and/or stupid people working in the dealership they do not want unhappy customers. The reason I was hired as a Service Manager of a multi-line dealership was to fix a bad reputation. It took purging (getting rid of Dutch and others), hiring the right people and lots of going the extra mile turned things around. As someone that worked in several dealerships a while ago I just wanted to give this discussion my perspective or
07-31-2007, 04:22 PM
#54
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Originally Posted by BlacuraTL-S
They ripped you off...an oil change and tire rotation should not cost more than $50
My dealership Rosenthal Acura charges $42.95
Tell your dealership that you spoke to acura client services and they said to give you a free aspec kit for ripping you off...
My dealership Rosenthal Acura charges $42.95
Tell your dealership that you spoke to acura client services and they said to give you a free aspec kit for ripping you off...
Also beware of dealerships who add on a bunch of worthless fee's. On my old Dodge I took it to Brown's Dulles Dodge in Chantilly VA for a Routine 60,000 mile service and a new power window motor. When I looked at my invoice they tried to charge me $30 for "Supplies" I asked the service manager what this fee was and he said for "misc nuts, bolts, towels etc" I laughed and him and said I thought that would be covered under the "Labor" cost. I told him there was no way I was paying him 1 penny for "Supplies". He was visibly embarrassed at the fact that I called him on this bogus fee and he promptly removed it from my bill! Remember they will cheat you any chance they get!! Don't stand for it! I never took my car back to that dealership again nor will I ever buy a car from them ever. All for a $30 bogus fee! Lost my business for life!
07-31-2007, 06:33 PM
#56
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Originally Posted by conan777
Also beware of dealerships who add on a bunch of worthless fee's. On my old Dodge I took it to Brown's Dulles Dodge in Chantilly VA for a Routine 60,000 mile service and a new power window motor. When I looked at my invoice they tried to charge me $30 for "Supplies" I asked the service manager what this fee was and he said for "misc nuts, bolts, towels etc" I laughed and him and said I thought that would be covered under the "Labor" cost. I told him there was no way I was paying him 1 penny for "Supplies". He was visibly embarrassed at the fact that I called him on this bogus fee and he promptly removed it from my bill! Remember they will cheat you any chance they get!! Don't stand for it! I never took my car back to that dealership again nor will I ever buy a car from them ever. All for a $30 bogus fee! Lost my business for life!$30 is ridiculous... I will admit however that most shops do have a fee for shop supplies. However, some will include it in their hourly rate - though given a competitive market regarding shop rates, many areas don't (want to reflect the lowest rate possible).
I know the dealership I worked at it was on average $3 bucks for a decent size job. But this was also based off of approx <1% of the total cost of the job etc.. I don't remember any shop supply charges being over $6 as long as I worked there..
Definitely gotta watch-em....
07-31-2007, 08:51 PM
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Originally Posted by TLspeed
I went in today to get yet another replacement door-latch cover. While waiting the rep informed me I neglected to bring in the car for the 30K service.
I listened to the pitch while looking over all the items to be inspected/adjusted. I asked about how much this service would run and was told '...about $420...'.
WTF?
I've already done everthing on the list myself (brakes, cabin filter, oil change, etc.). Do they really think I'm willing to pay this much for service I'm not even sure I'll receive? Especially after ready threads like this?
On the other hand, maybe the money is worth it for the "test drive vehicle" and "exterior wash" parts of the service.
I listened to the pitch while looking over all the items to be inspected/adjusted. I asked about how much this service would run and was told '...about $420...'.
WTF?
I've already done everthing on the list myself (brakes, cabin filter, oil change, etc.). Do they really think I'm willing to pay this much for service I'm not even sure I'll receive? Especially after ready threads like this?
On the other hand, maybe the money is worth it for the "test drive vehicle" and "exterior wash" parts of the service.
07-31-2007, 10:04 PM
#58
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Next time I get my 04 TL serviced, I will MAKE SURE to mark the appropriate places.
07-31-2007, 10:24 PM
#59
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Same thing happened to my wife's Honda Pilot in New Mexico. I paid for tire rotations and one tire kept showing up on the dashboard as needing air. They "rotated" the tires and the same tire kept registering as needing air. My complaint was then aimed at faulty tire sensor. It ended up that the tire had a nail that produced a small leak. If it wasn't for the dashboard tire sensor, they would have gotten away with robbery.
Same thing happened, general manager called me personally and apologized and put a $30 credit on my account for future services.
I will now mark the tires to verify they've been rotated.
Same thing happened, general manager called me personally and apologized and put a $30 credit on my account for future services.
I will now mark the tires to verify they've been rotated.
08-01-2007, 05:26 AM
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Me, too.
I've had problems with this dealership's service, too. I hate to use them, but I work in the same town and sometimes I have no choice.
They always try to push some service - last time I went there for a flat tire they tried to get me to do a "power steering flush". They had a test tube by the register that looked like it was full of sludge, that they used as a prop to scare people. Of course, that wasn't from my car.
I think they have a scam of the week that they run on everyone - transmission fluid flush, cabin filter, etc. I hate to say that I ended up leaving them $1500 the last time I went in for a flat tire - they replaced the tire, then said the wheel was bent, then it was a broken strut, etc. I wasn't up to fighting them - my wife was seriously ill in the hospital and it was just something I didn't have the energy for. But, they'll never get another dime from me. I hope it's worth it to them.
They always try to push some service - last time I went there for a flat tire they tried to get me to do a "power steering flush". They had a test tube by the register that looked like it was full of sludge, that they used as a prop to scare people. Of course, that wasn't from my car.
I think they have a scam of the week that they run on everyone - transmission fluid flush, cabin filter, etc. I hate to say that I ended up leaving them $1500 the last time I went in for a flat tire - they replaced the tire, then said the wheel was bent, then it was a broken strut, etc. I wasn't up to fighting them - my wife was seriously ill in the hospital and it was just something I didn't have the energy for. But, they'll never get another dime from me. I hope it's worth it to them.
09-17-2007, 08:05 AM
#62
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wow! I work @ pohanka in chantilly, I havnt heard of anything scandalous. If i do ill be sure to keep you guyz post'd.
ps: they do a lazy job wit car wash..
ps: they do a lazy job wit car wash..
09-17-2007, 12:02 PM
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I have always had problems with Dealerships,dating back to my collection Nissans before I got my new Acura. Haven't been to an Acura service center yet, though!
Hopefully, my first visit this week to have my oil changed will be a pleasant experience. If it is not, or they try to cheat me, I will report it here with the location and name of the tech and manager so as to wrn everyone.
I don't mind paying for work done, but I hate getting ripped blind. It's not just the cost of the rip off, but the damage they do telling you :they changed the oil" or "rotated the tires". It goes far beyond the initial cost of what they charge!
Hopefully, my first visit this week to have my oil changed will be a pleasant experience. If it is not, or they try to cheat me, I will report it here with the location and name of the tech and manager so as to wrn everyone.
I don't mind paying for work done, but I hate getting ripped blind. It's not just the cost of the rip off, but the damage they do telling you :they changed the oil" or "rotated the tires". It goes far beyond the initial cost of what they charge!
09-17-2007, 12:03 PM
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I have always had problems with Dealerships,dating back to my collection Nissans before I got my new Acura. Haven't been to an Acura service center yet, though!
Hopefully, my first visit this week to have my oil changed will be a pleasant experience. If it is not, or they try to cheat me, I will report it here with the location and name of the tech and manager so as to wrn everyone.
I don't mind paying for work done, but I hate getting ripped blind. It's not just the cost of the rip off, but the damage they do telling you "they changed the oil" or "rotated the tires". It goes far beyond the initial cost of what they charge!
Hopefully, my first visit this week to have my oil changed will be a pleasant experience. If it is not, or they try to cheat me, I will report it here with the location and name of the tech and manager so as to wrn everyone.
I don't mind paying for work done, but I hate getting ripped blind. It's not just the cost of the rip off, but the damage they do telling you "they changed the oil" or "rotated the tires". It goes far beyond the initial cost of what they charge!
09-17-2007, 12:06 PM
#66
I am very anal with my car as many of you are here and reading this thread infuriates me to no end. 
I am very mechanical and have room and tools to do the majority of maintenance myself. What steps do I need to perform in order to prove I did the work myself... I read an earlier post that the dealer harrassed someone because they neglected to get the 30k done at the dealer. I don't want to void my warranty because I refused to grab my ankles.
I am very mechanical and have room and tools to do the majority of maintenance myself. What steps do I need to perform in order to prove I did the work myself... I read an earlier post that the dealer harrassed someone because they neglected to get the 30k done at the dealer. I don't want to void my warranty because I refused to grab my ankles.
09-17-2007, 12:45 PM
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I know they rotated the tires on my 07 TL-S...the rear tires were at 35 PSI with the fronts at 32 PSI. I talked to the service writers and they said that they always fill tires to 32 PSI - even on the type S. I also noticed that they scratched the chrome plastic bezel where the shift lock is when they installed the music link. I now take the car to Seattle Acura for service.
09-17-2007, 12:53 PM
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I just had my new TL-S serviced at Frankel Acura here in MD. I am never going back there again. I had them install a sunroof wind deflector which they had installed incorrectly, damaging my sunroof seal causing them to replace my sunroof glass.
The service manager said he would not only replace my glass, but also replace the wind deflector because they broke the clips. Well, the morning I took my car in for service, I marked my deflector with my knife.
Later that day, I came to pickup my car and my old deflector was still installed and the paperwork states that it was swapped out for a new one!
After fighting with the manager, and him claiming that they did in fact change it, and me proving that it was still the old one, they made me a new appointment for me to come in and have a new one put on. After I get this taken care of, I'm never going back there again.
The service manager said he would not only replace my glass, but also replace the wind deflector because they broke the clips. Well, the morning I took my car in for service, I marked my deflector with my knife.
Later that day, I came to pickup my car and my old deflector was still installed and the paperwork states that it was swapped out for a new one!
After fighting with the manager, and him claiming that they did in fact change it, and me proving that it was still the old one, they made me a new appointment for me to come in and have a new one put on. After I get this taken care of, I'm never going back there again.
09-17-2007, 01:16 PM
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Originally Posted by TiminAZ
I am very anal with my car as many of you are here and reading this thread infuriates me to no end. I am very mechanical and have room and tools to do the majority of maintenance myself. What steps do I need to perform in order to prove I did the work myself... I read an earlier post that the dealer harrassed someone because they neglected to get the 30k done at the dealer. I don't want to void my warranty because I refused to grab my ankles.
I am very mechanical and have room and tools to do the majority of maintenance myself. What steps do I need to perform in order to prove I did the work myself... I read an earlier post that the dealer harrassed someone because they neglected to get the 30k done at the dealer. I don't want to void my warranty because I refused to grab my ankles.I believe this is touched on in the Maint Section of your Owners Manual. Regardless, just keep your reciepts for all parts and record the work done in the Owners Manual. You might also post it up on Owner Link as well.
Acura CANNOT dictate where you have your routine/preventive service done. And they CANNOT void your warranty for having it done outside the dealership.
Your obligaton is to follow the recommeded maint schedule AND have the service performed "correctly". Thats it! Any other so called "requirement" is
.
09-17-2007, 06:38 PM
#70
Cool, thanks for the answer Bearcat! I most certainly will do it myself. It's a shame we can't trust people who are supposed to know our cars as well as we do. I have heard great things about Lexus service, are they as good as people say or are they just better at hiding it?
09-17-2007, 07:47 PM
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Originally Posted by TiminAZ
Cool, thanks for the answer Bearcat! I most certainly will do it myself. It's a shame we can't trust people who are supposed to know our cars as well as we do. I have heard great things about Lexus service, are they as good as people say or are they just better at hiding it?
09-17-2007, 07:54 PM
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Originally Posted by cj1raven
I bought my 06 Tl a year ago and they gave me 2 years of scheduled maintanance with the car. Last weekend, I went to a dealership outside Boston to get a B1 service (oil change, rotate tires, inspect various things). Before I went in, I marked the tires to see if they rotated them. After a half hour in service, they had me sign off on the work and gave me the keys. I walked outside to my car and looked at the wheels. NONE were switched. I went back in and spoke to the women in service that wrote me up. I told her they weren't changed. She turned back to the service tech, who was in the area at the time and asked him if he rotated them. He said yes. I immediately said, "no you didn't, I marked the tires". Both him and the service writer walked out to the car and I showed them the tires and the tech said to give him the keys and he'll do it again. As he did it again the Service Writer said that the service manager would be made aware of the problem and would get in contact with me. I told her I marked them because I used to be a sales consultant at a dealership before and I've heard plenty of stories of cutting corners. (ex. Jiffy Lube forgetting to put oil back in cars or recommending services that didn't need to be done) She immediately said we're no Jiffy Lube and this will be taken care of.
I received a call from the Service Manager a couple of days later and he said he will talk to the tech, and he said this tech has never had anything like this happen before against him. I told the Manager that most people probably don't know to mark the tires and that is why the tech hasn't been caught.
I wanted to tell you guys the story so you don't have it happen to you. ALWAYS check the dealerships work.
On a seperate note, they originally tried to charge me for the service. I told them it's supposed to be free, which they checked on. They had said the service was supposed to be $150. Does that sound a little high for and oil change and tire rotation (you know they probably aren't really checking the other things in the service plan)?
I received a call from the Service Manager a couple of days later and he said he will talk to the tech, and he said this tech has never had anything like this happen before against him. I told the Manager that most people probably don't know to mark the tires and that is why the tech hasn't been caught.
I wanted to tell you guys the story so you don't have it happen to you. ALWAYS check the dealerships work.
On a seperate note, they originally tried to charge me for the service. I told them it's supposed to be free, which they checked on. They had said the service was supposed to be $150. Does that sound a little high for and oil change and tire rotation (you know they probably aren't really checking the other things in the service plan)?
09-19-2007, 11:50 AM
#73
Drifting
Originally Posted by Bearcat94
Your obligaton is to follow the recommeded maint schedule AND have the service performed "correctly". Thats it! Any other so called "requirement" is .
.Perhaps I spend my day working with too many attorneys
09-19-2007, 12:03 PM
#74
NeW PiX 2 CoMe La8r =)
Join Date: Sep 2007
Location: 703 area
Age: 39
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yea somewhat like that... they totally missed out on clean'n my rims. that junk was ddddiiiirrrrrttttyyyyy! 
Originally Posted by KaMLuNg
oh you mean, "rub the dirty water on the car routine" i think all dealerships have that problem...
09-20-2007, 10:00 AM
#75
Intermediate
Join Date: Jul 2007
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I Just returned from the Dealership in New Jersey (Acura of Ramsey off of Route 17) and had them do A1 service. I opted to go with synthetic oil (Mobile 1) and of course have the tires rotated. I also let them wash my car so I could see how good of a job they did.
I marked my filter and all my tires in case I couldn't see the work being done.
Service rep (Tom) was very courteous, explained all the procedures and set the time to about 1 hour. I went to the waiting room and next to the cashier is a door with a window, so I was able to watch them work on my car!
They did a great job. I saw the new filter being put in (blue Honda filter) along with the proper oil, they rotated the tires and were generally careful with the car.
The wash was fine. I didn't get to watch that portion. Car had very few water spots left on it and most of those were on the shelf above the bumper under the trunk.
Took about 50 min. and they went over all the charges, said they were sending my survey and asked me to be nice but fair in the response. No questions, paid the bill and booked on down the road........
I am elated, especially after all my previous experiences with Nissan dealers. Especially the one in Waukesha off of 18 when I lived in WI. (They were rip off artists of the worst sort!) I will watch them closely the next few visits but my confidence in them is pretty high.
If you live in Bergen county or close to it, I would recommend this dealerships service center!
I marked my filter and all my tires in case I couldn't see the work being done.
Service rep (Tom) was very courteous, explained all the procedures and set the time to about 1 hour. I went to the waiting room and next to the cashier is a door with a window, so I was able to watch them work on my car!
They did a great job. I saw the new filter being put in (blue Honda filter) along with the proper oil, they rotated the tires and were generally careful with the car.
The wash was fine. I didn't get to watch that portion. Car had very few water spots left on it and most of those were on the shelf above the bumper under the trunk.
Took about 50 min. and they went over all the charges, said they were sending my survey and asked me to be nice but fair in the response. No questions, paid the bill and booked on down the road........
I am elated, especially after all my previous experiences with Nissan dealers. Especially the one in Waukesha off of 18 when I lived in WI. (They were rip off artists of the worst sort!) I will watch them closely the next few visits but my confidence in them is pretty high.
If you live in Bergen county or close to it, I would recommend this dealerships service center!
09-20-2007, 03:31 PM
#76
Racer
Join Date: Oct 2006
Location: San Francisco, CA
Age: 47
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The same thing happened to me at Keyes Acura in Van Nuys, CA for my A1 service. They INSISTED that they had rotated the tires and they had NOT. And they refused to refund the money, only to make it right. Which meant I had to take time off work and go in to have it done "again" on my own time.
When it came time for the B1 service, I figured I'd go to a local lube shop for the oil change $65 for synthetic) and to the Bridgestone dealer for the rotation ($10 but sometimes they'll do it as a courtesy!)
Screw Acura and their $150 B service. What a joke.
Mechanics usually "inspect" things anyway because if you need a brake job, they're going to want your business!
So the moral is to find a shop you can trust for maintenance and leave the warranty repairs to the dealer to fix.
Oh... and I had the lube shop throw in a K&N filter for some cheap price, I can't remember what. But it was more than the Acura dealer would have done!
When it came time for the B1 service, I figured I'd go to a local lube shop for the oil change $65 for synthetic) and to the Bridgestone dealer for the rotation ($10 but sometimes they'll do it as a courtesy!)
Screw Acura and their $150 B service. What a joke.
Mechanics usually "inspect" things anyway because if you need a brake job, they're going to want your business!
So the moral is to find a shop you can trust for maintenance and leave the warranty repairs to the dealer to fix.
Oh... and I had the lube shop throw in a K&N filter for some cheap price, I can't remember what. But it was more than the Acura dealer would have done!
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