Great Dealership Customer Service
07-19-2011, 03:02 PM
#1
Team Owner
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Great Dealership Customer Service
Long Story....Also, this is completely unsolicited. This is just my opinions.
I bought my 08TL CPO in mid May. The car drove well when I test drove it. The engine felt smoother then another one I drove with far less miles. Overall it was a good deal.
There was a bent wheel on the passenger's side front when I looked at the car and I asked that it be replaced. They fussed but eventually replaced the wheel. On the drive home I heard a strange noise from the tires. Turned out that the rear tires were cupped slightly and another wheel was bent on the inside. After fighting with the dealership they offered to cut me a check for 2 of the tires but refused to do anything about the wheel. Basically they told me to go pound sand.
I contacted Acura Customer Service and while they agreed that the bent wheel and cupped tires are items that should have been handled when the car was certified since it is on the checklist they said that they could not force the dealership to do anything.
Needing to replace the wheel I decided to go to Jones Acura in Lancaster PA. Didn't want to give any money to the place I purchased the car.
About a week after I had the wheel replaced I got a call from the Service Manager. He had discussed my situation with his Acura Field Rep and both agreed that it was BS what the other dealership did in this case. He was calling to get my address to refund my money for the wheel.
Was my response. This was amazing customer service to me. I know there are some Azine members living in central PA. I have had great service from Jones. They were also the dealership that detected the bent wheel.
If anyone wants to know the name of the dealership that sold me the car please PM me. I do not recommend them at all. Other things that they failed to do included changing the air filter and cabin air filter. Just minor crap that showed their level of work.
Cliff Notes -
Read the thread. It's not too bad.
I bought my 08TL CPO in mid May. The car drove well when I test drove it. The engine felt smoother then another one I drove with far less miles. Overall it was a good deal.
There was a bent wheel on the passenger's side front when I looked at the car and I asked that it be replaced. They fussed but eventually replaced the wheel. On the drive home I heard a strange noise from the tires. Turned out that the rear tires were cupped slightly and another wheel was bent on the inside. After fighting with the dealership they offered to cut me a check for 2 of the tires but refused to do anything about the wheel. Basically they told me to go pound sand.
I contacted Acura Customer Service and while they agreed that the bent wheel and cupped tires are items that should have been handled when the car was certified since it is on the checklist they said that they could not force the dealership to do anything.
Needing to replace the wheel I decided to go to Jones Acura in Lancaster PA. Didn't want to give any money to the place I purchased the car.
About a week after I had the wheel replaced I got a call from the Service Manager. He had discussed my situation with his Acura Field Rep and both agreed that it was BS what the other dealership did in this case. He was calling to get my address to refund my money for the wheel.
Was my response. This was amazing customer service to me. I know there are some Azine members living in central PA. I have had great service from Jones. They were also the dealership that detected the bent wheel.If anyone wants to know the name of the dealership that sold me the car please PM me. I do not recommend them at all. Other things that they failed to do included changing the air filter and cabin air filter. Just minor crap that showed their level of work.
Cliff Notes -
Read the thread. It's not too bad.
Last edited by RaviNJCLs; 07-19-2011 at 03:05 PM.
07-19-2011, 03:20 PM
#2
Senior Moderator
That is amazing to hear! That is what you call great service! If you have a chance, call up Acura Client Services and tell them that this other dealership treated you so well while the other one told you to go take a hike! Word will make it back to the dealership and it'll put a smile on their faces!
07-19-2011, 03:23 PM
#3
Registered 3.5L Member
I didn't know things like this happened at stealerships......It was a pleasant change from the seemingly endless stories about members being gouged for simple services like the A1.
07-19-2011, 03:26 PM
#4
Moderator
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Wow that's awesome. I'm glad it all worked out for you 
07-19-2011, 03:29 PM
#6
Team Owner
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That is amazing to hear! That is what you call great service! If you have a chance, call up Acura Client Services and tell them that this other dealership treated you so well while the other one told you to go take a hike! Word will make it back to the dealership and it'll put a smile on their faces!
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07-19-2011, 03:33 PM
#8
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I think they the major mechanical stuff like brakes, suspension, battery was replaced, all the electrical was working. I think the minor things they thought they can get away with.
.
07-19-2011, 03:35 PM
#10
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07-19-2011, 06:41 PM
#12
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At least you admit your mistakes, unlike most of the noobs around here nowadays.
07-19-2011, 06:52 PM
#13
Senior Moderator
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Nice to hear Ravi. I always have great service from my local dealer as well.
07-19-2011, 08:10 PM
#16
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07-19-2011, 09:43 PM
#17
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Nice to hear that Jones Acura stepped up for you.
07-19-2011, 09:45 PM
#18
Moderator
iTrader: (3)
But in all seriousness I'm happy your car is what it SHOULD have been when purchased. You've had the TL for a few months now, what's your overall opinion of it? Any likes or dislikes? Planning on getting those windows tinted?
07-20-2011, 08:08 AM
#22
Team Owner
Thread Starter
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Wtf dude, only bitches get 22s. You've gotta get 24's or higher with a +0 offset to be considered man status.
But in all seriousness I'm happy your car is what it SHOULD have been when purchased. You've had the TL for a few months now, what's your overall opinion of it? Any likes or dislikes? Planning on getting those windows tinted?
But in all seriousness I'm happy your car is what it SHOULD have been when purchased. You've had the TL for a few months now, what's your overall opinion of it? Any likes or dislikes? Planning on getting those windows tinted?
The biggest complaint I have is 5th gear at 1400-1600 RPMs.
I have also been fighting with tire issues. I have had 3 sets of tires on the car since I owned it. It came with Hankook Ventus that were cupped. I got Continental DWS and they were loud and had a harmonic tone to the noise. Now I have General UHP's which are fine tires. Low noise, no harmonic tones like the DWS, but since they are no good below 40F I am having them replaced with Michelins this Friday. Hopefully that will put an end to this issue.
Part of this issue is that I am spoiled by the I35 I had before this. That car and the tires were really comfortable and quiet.
I will eventually get the windows tinted. Just haven't found the time to do it. And I am waiting for KaMLuNg to tell me where his hook up in Jersey is. :wink:
07-20-2011, 08:13 AM
#23
Three Wheelin'
what are you talking about? TL looks hot with 20s plus rims!
Uploaded with ImageShack.us
photo courtest of dino81
But to the OP, glad to hear you had an awesome service at your dealer. Cant wait to experience that feeling again. Used to have that relation with my dealer but its been downhill recently
Uploaded with ImageShack.us
photo courtest of dino81
But to the OP, glad to hear you had an awesome service at your dealer. Cant wait to experience that feeling again. Used to have that relation with my dealer but its been downhill recently
Last edited by coykiam; 07-20-2011 at 08:15 AM.
07-20-2011, 08:18 AM
#24
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^^^^
When I lived in Jersey I took my CLs to Springfield Acura on Rt22. A lot of people bashed them but I always had killer service from them. They practically replaced everything major on my CL with the exception of the motor and never once gave me a tough time.
All experiences are not great, but I feel when you do have one it is good to share.
When I lived in Jersey I took my CLs to Springfield Acura on Rt22. A lot of people bashed them but I always had killer service from them. They practically replaced everything major on my CL with the exception of the motor and never once gave me a tough time.
All experiences are not great, but I feel when you do have one it is good to share.
Last edited by RaviNJCLs; 07-20-2011 at 08:21 AM.
07-20-2011, 08:30 AM
#25
I have also been fighting with tire issues. I have had 3 sets of tires on the car since I owned it. It came with Hankook Ventus that were cupped. I got Continental DWS and they were loud and had a harmonic tone to the noise. Now I have General UHP's which are fine tires. Low noise, no harmonic tones like the DWS, but since they are no good below 40F I am having them replaced with Michelins this Friday. Hopefully that will put an end to this issue.
07-20-2011, 09:06 AM
#26
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http://www.tirerack.com/tires/tires....l=Primacy+MXM4
07-25-2011, 05:20 PM
#29
Senior Moderator
I do not drive very aggressive anymore. I am getting the Michelin Primacy MXM4. Rated well on Tirerack.
http://www.tirerack.com/tires/tires....l=Primacy+MXM4
http://www.tirerack.com/tires/tires....l=Primacy+MXM4
I found my DWS's to be very quiet and not make a noise. The Bridgestone 960 Pole Positions I had were much noisier than those, and the MX4M's were fairly quiet as well but didn't have the grip that the DWS do.
07-25-2011, 08:05 PM
#30
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Those were actually the OEM tires that came with the cars (with navigation) from the factory! They wear fairly well (30K average) and are fairly quiet and grip well for a Grand Touring Tire.
I found my DWS's to be very quiet and not make a noise. The Bridgestone 960 Pole Positions I had were much noisier than those, and the MX4M's were fairly quiet as well but didn't have the grip that the DWS do.
I found my DWS's to be very quiet and not make a noise. The Bridgestone 960 Pole Positions I had were much noisier than those, and the MX4M's were fairly quiet as well but didn't have the grip that the DWS do.
I really think I just had a bad lot of DWS. I just was done dealing with the shop. I actually decided that even though the set of tires included lifetime balance and rotation, the shop is out of the way and they are fucking incompetent when it comes to balancing that I will just use them if I am in the area.
I can rotate my own tires and if I need them balanced I would rather pay someone that knows how to do it right.
They have a Hunter with Roadforce and every time I leave their shop I have to go back or go to my local BJs with an old static balancer and they do a much better job.
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