zexi

Talked to customer service (which is in Kansas) any told them my problem below. They called Sal and he told them to send me a complete new show pak !... Told them not to send until Feb when the weather around here warms up! 4 degrees here tonight. !..
So Zaino backs up there products no questions. !
Now I can't wait for better weather to try this Zaino stuff



Got my delivery of the Zanino show car Pack today. I opened it up and it was all FROZEN.!!!!! The bottles all expanded and some have cracks.
If I call Sal ,you think they wiil send me a new kit? or am I a victim
of the the "Northeast COld Snap" its 7 degrees here in RI tonight.
Gee, I was really looking forward to trying out this stuff.

svtmike

It doesn't matter what any of us think, it only matters what Sal says.

Mike

NBP04TL4ME

I was planning on order the kit myself and didn't even think of this. I would probably wind up in the same boat as you as I'm in SE Mass. How did they ship? Did it sit outside your door at home? Maybe it would be better to ship to my office?

Z Factor

Call them up and demand a new batch. It is not your fault that it arrived frozen, and I think it ruins or greatly diminishes it's effectiveness. If they do you wrong report back to us so we can call and:argue: with them on your behalf.

bollywood21

Put all the sh*t in the box and write return to sender.
Tell your credit card company and more then likely they will credit your account. Use the power of the credit card.

6spdzoomzoom

move to the west it was 77 degrees today.

svtmike

Give the guy a chance to do right first, that's only common courtesy. Your credit card company will likely want you to try to resolve it directly anyway before they would get involved.

Mike

danno

Don`t call your credit card company yet. Call Zaino and see if they can re-ship your order, while sending the 'ice" wax back

Rocketsfan

Exactly. Instead of *****ing at and getting violent at Zaino, give them a shot first. Email or call them up and see what they say.

Yaaro Dhana

Short of picking it up locally (if available), I was wondering if we have any other option in terms of having liquid car care products delivered intact? I am not aware of UPS/FedEx/USPS guaranteeing a lower temperature limit for the shipped product !

lsb

Sal is pretty good about customer service...don't "demand" anything, just explain what happened and I'm sure they'll take care of it.

zexi

Sent 'Tony at Zainobros.com an email regarding the frozen shipment, hopefully they will understand and send me a new kit.

Chilli

If they used a commercial shipper, the package was insured up to $100. They will gladly send you a new batch if you return the damaged one. This time have it sent so that you could pick it up at one of the shipping company's centers.

rhalvers

I got my kit on Friday from Fed Ex. It was frozen solid also. I looked it over for cracks and what not this weekend after it thawed and I didn’t find any. I’ll email someone at Zaino and ask if it ruins the stuff if it freezes and see what they say.

rh

rhalvers

oops, make that UPS. I just checked the shipping notice.

rh

rhalvers

Here is the response from Sal at Zaino:

Rod wrote:
I received my order. It was frozen solid. I let it thaw out and I don’t see any leaks. Will freezing ruin any of the products? Should I send this kit back for a replacement?

Sal wrote:

if Zaino does freeze...
Let the products thaw out at room temperature.
As long as they mix good when you shake them up good...They should be fine.
The only products I'm concerned about freezing is Z-10 and Z-16.
If you have any problem please call me and I'll help you out...


My stuff wasn’t leaking so there is not obvious damage. I will apply it to the old Mercedes on the next decent day. If the stuff still works it will be evident then.

rh

bollywood21

Receiving those goods frozen, would still make me nervous.
I would return them.

Folks seem to be happy with the Zaino service dept, but the fact remains everything was frozen, thru no fault of Zaino.

If you don't feel comfortable and confident about purchase, send them back.

zexi

Talked to customer service (which is in Kansas) any told them my problem below. They called Sal and he told them to send me a complete new show pak !... Told them not to send until Feb when the weather around here warms up! 4 degrees here tonight. !..
So Zaino backs up there products no questions. !
Now I can't wait for better weather to try this Zaino stuff

NBP04TL4ME

I ordered mine tonight and had it shipped to my office so maybe I have a fighting chance of it not freezing?!?! I'll let everyone know when it arrives but it is good to know they stand behind their products.

Z Factor

I'm glad to hear that. Thanks for letting us know.

rhalvers

I know the cold snap is still happening in the area, but I took a chance and ordered the Leather cleaner anyway. It arrived today wrapped up in several layers of paper to prevent it from freezing. The contents are perfectly intact, so they are packing the products to protect them from freezing at this point. BTW, I used the polish that I got a few weeks ago that arrived frozen and it performed just fine.

NBP04TL4ME

Mine arrived at my office and was partially frozen but didn't seem any worse for wear. Now I'm just waiting on my car -!!!

Raheel

The Customer Service of Zaino is in Kansas? WOW I never knew