Got my Zaino show Pack, But its all Frozen !
#1
Racer
Thread Starter
Got my Zaino show Pack, But its all Frozen ! update
Talked to customer service (which is in Kansas) any told them my problem below. They called Sal and he told them to send me a complete new show pak !... Told them not to send until Feb when the weather around here warms up! 4 degrees here tonight. !..
So Zaino backs up there products no questions. !
Now I can't wait for better weather to try this Zaino stuff
Got my delivery of the Zanino show car Pack today. I opened it up and it was all FROZEN.!!!!! The bottles all expanded and some have cracks.
If I call Sal ,you think they wiil send me a new kit? or am I a victim
of the the "Northeast COld Snap" its 7 degrees here in RI tonight.
Gee, I was really looking forward to trying out this stuff.
So Zaino backs up there products no questions. !
Now I can't wait for better weather to try this Zaino stuff
Got my delivery of the Zanino show car Pack today. I opened it up and it was all FROZEN.!!!!! The bottles all expanded and some have cracks.
If I call Sal ,you think they wiil send me a new kit? or am I a victim
of the the "Northeast COld Snap" its 7 degrees here in RI tonight.
Gee, I was really looking forward to trying out this stuff.
#2
Team Owner
It doesn't matter what any of us think, it only matters what Sal says.
Mike
Mike
#3
Stay Out Of the Left Lane
Join Date: Oct 2003
Location: SE Mass --- > Central VA --- > SE Mass
Age: 57
Posts: 8,983
Received 1,241 Likes
on
1,028 Posts
I was planning on order the kit myself and didn't even think of this. I would probably wind up in the same boat as you as I'm in SE Mass. How did they ship? Did it sit outside your door at home? Maybe it would be better to ship to my office?
#4
Re: Got my Zaino show Pack, But its all Frozen !
Originally posted by zexi
Got my delivery of the Zanino show car Pack today. I opened it up and it was all FROZEN.!!!!! The bottles all expanded and some have cracks.
If I call Sal ,you think they wiil send me a new kit? or am I a victim
of the the "Northeast COld Snap" its 7 degrees here in RI tonight.
Gee, I was really looking forward to trying out this stuff.
Got my delivery of the Zanino show car Pack today. I opened it up and it was all FROZEN.!!!!! The bottles all expanded and some have cracks.
If I call Sal ,you think they wiil send me a new kit? or am I a victim
of the the "Northeast COld Snap" its 7 degrees here in RI tonight.
Gee, I was really looking forward to trying out this stuff.
#5
Instructor
Join Date: Oct 2003
Location: Philadelphia
Posts: 212
Likes: 0
Received 0 Likes
on
0 Posts
Put all the sh*t in the box and write return to sender.
Tell your credit card company and more then likely they will credit your account. Use the power of the credit card.
Tell your credit card company and more then likely they will credit your account. Use the power of the credit card.
#6
Racer
Join Date: Dec 2003
Location: Tucson, AZ
Age: 58
Posts: 294
Likes: 0
Received 0 Likes
on
0 Posts
Re: Got my Zaino show Pack, But its all Frozen !
Originally posted by zexi
Got my delivery of the Zanino show car Pack today. I opened it up and it was all FROZEN.!!!!! The bottles all expanded and some have cracks.
If I call Sal ,you think they wiil send me a new kit? or am I a victim
of the the "Northeast COld Snap" its 7 degrees here in RI tonight.
Gee, I was really looking forward to trying out this stuff.
Got my delivery of the Zanino show car Pack today. I opened it up and it was all FROZEN.!!!!! The bottles all expanded and some have cracks.
If I call Sal ,you think they wiil send me a new kit? or am I a victim
of the the "Northeast COld Snap" its 7 degrees here in RI tonight.
Gee, I was really looking forward to trying out this stuff.
#7
Team Owner
Originally posted by bollywood21
Put all the sh*t in the box and write return to sender.
Tell your credit card company and more then likely they will credit your account. Use the power of the credit card.
Put all the sh*t in the box and write return to sender.
Tell your credit card company and more then likely they will credit your account. Use the power of the credit card.
Mike
Trending Topics
#9
Originally posted by svtmike
Give the guy a chance to do right first, that's only common courtesy. Your credit card company will likely want you to try to resolve it directly anyway before they would get involved.
Mike
Give the guy a chance to do right first, that's only common courtesy. Your credit card company will likely want you to try to resolve it directly anyway before they would get involved.
Mike
#10
Short of picking it up locally (if available), I was wondering if we have any other option in terms of having liquid car care products delivered intact? I am not aware of UPS/FedEx/USPS guaranteeing a lower temperature limit for the shipped product !
#13
Intermediate
Join Date: Dec 2003
Location: Palm Beach Gardens, FL
Age: 61
Posts: 39
Likes: 0
Received 0 Likes
on
0 Posts
If they used a commercial shipper, the package was insured up to $100. They will gladly send you a new batch if you return the damaged one. This time have it sent so that you could pick it up at one of the shipping company's centers.
#14
Intermediate
Join Date: Dec 2003
Location: Lynnwood, WA
Posts: 27
Likes: 0
Received 0 Likes
on
0 Posts
I got my kit on Friday from Fed Ex. It was frozen solid also. I looked it over for cracks and what not this weekend after it thawed and I didn’t find any. I’ll email someone at Zaino and ask if it ruins the stuff if it freezes and see what they say.
rh
rh
#16
Intermediate
Join Date: Dec 2003
Location: Lynnwood, WA
Posts: 27
Likes: 0
Received 0 Likes
on
0 Posts
Here is the response from Sal at Zaino:
Rod wrote:
I received my order. It was frozen solid. I let it thaw out and I don’t see any leaks. Will freezing ruin any of the products? Should I send this kit back for a replacement?
Sal wrote:
if Zaino does freeze...
Let the products thaw out at room temperature.
As long as they mix good when you shake them up good...They should be fine.
The only products I'm concerned about freezing is Z-10 and Z-16.
If you have any problem please call me and I'll help you out...
My stuff wasn’t leaking so there is not obvious damage. I will apply it to the old Mercedes on the next decent day. If the stuff still works it will be evident then.
rh
Rod wrote:
I received my order. It was frozen solid. I let it thaw out and I don’t see any leaks. Will freezing ruin any of the products? Should I send this kit back for a replacement?
Sal wrote:
if Zaino does freeze...
Let the products thaw out at room temperature.
As long as they mix good when you shake them up good...They should be fine.
The only products I'm concerned about freezing is Z-10 and Z-16.
If you have any problem please call me and I'll help you out...
My stuff wasn’t leaking so there is not obvious damage. I will apply it to the old Mercedes on the next decent day. If the stuff still works it will be evident then.
rh
#17
Instructor
Join Date: Oct 2003
Location: Philadelphia
Posts: 212
Likes: 0
Received 0 Likes
on
0 Posts
Receiving those goods frozen, would still make me nervous.
I would return them.
Folks seem to be happy with the Zaino service dept, but the fact remains everything was frozen, thru no fault of Zaino.
If you don't feel comfortable and confident about purchase, send them back.
I would return them.
Folks seem to be happy with the Zaino service dept, but the fact remains everything was frozen, thru no fault of Zaino.
If you don't feel comfortable and confident about purchase, send them back.
#18
Racer
Thread Starter
Talked to customer service (which is in Kansas) any told them my problem below. They called Sal and he told them to send me a complete new show pak !... Told them not to send until Feb when the weather around here warms up! 4 degrees here tonight. !..
So Zaino backs up there products no questions. !
Now I can't wait for better weather to try this Zaino stuff
So Zaino backs up there products no questions. !
Now I can't wait for better weather to try this Zaino stuff
#19
Stay Out Of the Left Lane
Join Date: Oct 2003
Location: SE Mass --- > Central VA --- > SE Mass
Age: 57
Posts: 8,983
Received 1,241 Likes
on
1,028 Posts
I ordered mine tonight and had it shipped to my office so maybe I have a fighting chance of it not freezing?!?! I'll let everyone know when it arrives but it is good to know they stand behind their products.
#20
Originally posted by zexi
So Zaino backs up there products no questions. !
Now I can't wait for better weather to try this Zaino stuff
So Zaino backs up there products no questions. !
Now I can't wait for better weather to try this Zaino stuff
#21
Intermediate
Join Date: Dec 2003
Location: Lynnwood, WA
Posts: 27
Likes: 0
Received 0 Likes
on
0 Posts
I know the cold snap is still happening in the area, but I took a chance and ordered the Leather cleaner anyway. It arrived today wrapped up in several layers of paper to prevent it from freezing. The contents are perfectly intact, so they are packing the products to protect them from freezing at this point. BTW, I used the polish that I got a few weeks ago that arrived frozen and it performed just fine.
#22
Stay Out Of the Left Lane
Join Date: Oct 2003
Location: SE Mass --- > Central VA --- > SE Mass
Age: 57
Posts: 8,983
Received 1,241 Likes
on
1,028 Posts
Mine arrived at my office and was partially frozen but didn't seem any worse for wear. Now I'm just waiting on my car -!!!
#23
Race Director
Join Date: Oct 2002
Location: Sacramento, CA
Posts: 11,001
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by zexi
Talked to customer service (which is in Kansas) any told them my problem below. They called Sal and he told them to send me a complete new show pak !... Told them not to send until Feb when the weather around here warms up! 4 degrees here tonight. !..
So Zaino backs up there products no questions. !
Now I can't wait for better weather to try this Zaino stuff
Talked to customer service (which is in Kansas) any told them my problem below. They called Sal and he told them to send me a complete new show pak !... Told them not to send until Feb when the weather around here warms up! 4 degrees here tonight. !..
So Zaino backs up there products no questions. !
Now I can't wait for better weather to try this Zaino stuff
The Customer Service of Zaino is in Kansas? WOW I never knew
Thread
Thread Starter
Forum
Replies
Last Post
MetalGearTypeS
3G TL Audio, Bluetooth, Electronics & Navigation
6
08-29-2016 08:28 PM
Sarlacc
Console & Computer Gaming
5
09-30-2015 02:15 PM
adreano17
3G TL Tires, Wheels & Suspension
2
09-29-2015 08:48 AM
Hines57
Car Parts for Sale
0
09-24-2015 01:58 PM