victorber

Ok you guys, I have a dilemma, I cannot find the "Device Code" within the System Settings. I'm trying to order a NAV Update and as part of the order completion you need the 11 Digit Device Code, so I can't complete the order.
What is listed in the Sys Settings is: APN_COMMON_PW but that is a generic code sys generated if you have a Battery Failure, or so I'm told.

First I went to the dealer hoping they would have or could retreive the Code, but to no avail, so I called Acura and they were very sympathetic and passed my concern on to Tech Support. WAITING!!!!!!

Anyone aware of a series of shortcuts that I can input to retrieve the Code?????

Thanks in advance

pgeorg

I am not sure I am understanding what you are seeing, but this where you would find the Device Code, and all the rest of the info you need for you to order the DVD. You need to go to this one: System Device Information.
If you already know this and it doesn't show it, I apologize.

victorber

Thanks peorg,
That's where I had all the fun of explaining my problem to Acura......I found the SYS Dev Info folder but my specific device code was not in there, just the TEMP...

pgeorg

If you are up to spending 5 min to get to another place where the Device ID should be, you can try the following:

Open TSB 13-008, and go to step 7 (perform the button press to get into the detail mode). On step 8 instead of choosing "Version", you need to choose "Unit Check".

Then choose "ECU INFO", and you will see Serial No# (which should be your Device ID), and DB Version (which should be your current database version).

Please let me know if this works for you.

Here is the link to the TSB courtesy of EElife:


TSB 13-008 - Product Update: Audio-Navigation Unit Software Update
Applies To: 2014 RLX (excluding Sport Hybrid) - ALL with navigation - Check the iN VIN status for eligibility
http://www.urvi.net/forumfiles/SB/B13-008.PDF
http://techinfo.honda.com/Rjanisis/p...nu/B13-008.PDF

Ugpo

I am not certain I am addressing your specific issue but as I understand it if you go to System Device Information there will be device code with 3 letters followed by 8 digits at the 4th line labelled device. Then again, you guys know much more than I do.

Ugpo

Also, when you do the update and it asks you for the 5 digit code, you can just enter past it. I don't know why they even have that in there. I updated my nav last month and I got stumped for half an hour before I actually read the screen that said I could just press enter rather than enter new code.

victorber

peorg;
I ran the procedure you provided and followed to a Tee, and the serial showed "APN_COMMON_PW" as described above.
Here I was hoping for a for a successful outcome...
Thanks, it didn't take but a minute or two to run the process..

pgeorg

I am sorry victorber

I will check to see if I can find something else......

If you run the diagnostics (same procedure, but choose diagnostics), does it give you an error?

Ugpo

Just go to:

System Settings

System Device Information

4th Line is your device code, easy-peezy. 11digit code (3 letters then 8 numbers)

I have already done this for ordering the 2017 Nav Software.

victorber

Ok, Mystery Solved,
Went to my Acura Dealer from whom I purchased the RLX from in 2013, explained the problem and they took the car into the shop called Acura Hqs, took screen shots (which they couldn't believe) and emailed them.
About 2 hrs later I get the call I was waiting for, It seems the Mfg/Vendor for the unit when completing for shipment did not complete the Software Load and thusly it developed the Temp Code.
Gets better, Acura says replace the unit with new, free of all charges and return the removed unit overnight to Acura for examination.
First time they have seen this, and to think I was afraid I was going to pay $500.00 out of pocket.
Only question is: Which Unit is being replaced? and will it come with new update Nav Software???

Thank you all for your help, it was a great relief to have so many compatriots...

pgeorg

Excellent news! I am glad it worked out, and I would ask the dealer to make sure they load the latest map update before they return the car. I doubt they would have a problem with that.....

Ugpo

Glad the issue was resolved. Dealers don't usually inventory the more recent versions as I recall asking before I got mine and they said it was third party. Still, at least you got to the bottom of things.

victorber

Resolution Update
Called the dealer this afternoon to see if EDA for the new unit, Seems Acura had a computer Failure and all or most orders have to be resent....Uggh!!!!
I'm pretty sure there is going to be a lot of midnight oil being burned...
At least the new unit should have the latest Navigation software version installed

victorber

Received my 17 Update today and installed it, all well....
The dealer had to wait a little over 2 wks for the HD to arrive and they installed it ran the diagnostics and software in 2.5 hrs.
Great job,a First Class Acura Dealer.

Now where to go for our summer excursion....Hmmmm!

George Knighton

If that doesn't get all our minds racing about all our weird infotainment glitches, I just don't know what.

0_o

fanfoot

Same problem. System/Device Information Screen shows Database Version IT002.01.04 and VIN but the Device listed is APN_COMMON_PW.

At least in January 2018 you CANNOT order the disks without filling in the DEVICE ID. And no APN_COMMON_PW does not work.

Also there is no TSB 13-008 listed for the MDX that I can find, though I found one for the RL. No idea if its the same or not.

trader007

2010 MDX, same problem! APN_COMMON_PW

Want to buy the DVD to upgrade, but they wont let me purchase without device ID, and the dvd is currently $99!

very frustrating. my last update was original to the car. it's never been updated.

trader007

Solved! Pry off the plastic wood panels, unscrew the radio, and the serial number is printed on the back/top. Ordered my new update dvd just now!

fanfoot

The information above that suggests you can bypass the DEVICE ID is incorrect, at least now in 2020. Entering nothing doesn't work.