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Apple Car Play & 2019 RDX

 
Old 05-01-2019, 07:04 PM
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Originally Posted by securityguy View Post
You did exactly what I did...FACTORY DATA RESET.
OK. Sounds like it fixed it for you, too. What a great tip that was...
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Old 05-02-2019, 01:26 PM
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Originally Posted by birdonamission View Post
OK. Sounds like it fixed it for you, too. What a great tip that was...
Originally Posted by nuf View Post
I was plagued with random carplay disconnects on my commute. On my hour commute, it was typical for my iphone to lose connection to carplay 2-3 times. The 3 finger reboot was only a temporary solution. What worked for me was performing a factory data reset. Settings->System->Factory Data Reset. It was a pain setting up all my radio and sirius presets all over again, but it's been over 2 weeks and I haven't had a single disconnect since.

RDX: D1.1.2
iPhone X: 12.2
Genuine Apple USB cable
Nuf,
Thanks for the suggestion. It has been working for me since resetting to factory default a couple days ago. This is the first time CarPlay has worked as expected. I have the same setup as you and have had this procedure performed to address the issue shortly after my August purchase date. It didnít help so Iím guessing this is the first factory reset since the January firmware update. I say Iím guessing because I had the car in the shop in February for this and was told that the system had been rebooted. Apparently that meant something else! Anyway, I hope this lasts because like many others, I am frustrated with CarPlay not working for eight plus months! The slight inconvenience of reprogramming my favorites is of little consequence since I can now use nav apps w/o them dropping out and can listen to podcasts, streaming music, etc. uninterrupted. Thanks again!

Nuf
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Old 05-11-2019, 09:42 PM
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Question Apple CarPlay mutes my phone during calls

When I use Apple CarPlay and either make or receive phone call, during the call the phone randomly gets muted, and people cannot hear me anymore. I can still hear them.
At first I thought it has to do with Waze - when it talks, it mutes the line and never un-mutes. However last time I wasn't using navigation, and it still did it. the only way to resolve it is to switch phone output to speaker or another Bluetooth earpiece and back. really frustrating, especially when it happens while driving. It's downright hazardous.
For now I am driving with Plantronics Bluetooth Earphone.
Has anyone experienced this? Who do I contact? I am sure the dealer would not know what to do. Should I call Acura, or is it Apple's problem?
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Old 05-12-2019, 07:45 AM
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Originally Posted by VladK View Post
When I use Apple CarPlay and either make or receive phone call, during the call the phone randomly gets muted, and people cannot hear me anymore. I can still hear them.
At first I thought it has to do with Waze - when it talks, it mutes the line and never un-mutes. However last time I wasn't using navigation, and it still did it. the only way to resolve it is to switch phone output to speaker or another Bluetooth earpiece and back. really frustrating, especially when it happens while driving. It's downright hazardous.
For now I am driving with Plantronics Bluetooth Earphone.
Has anyone experienced this? Who do I contact? I am sure the dealer would not know what to do. Should I call Acura, or is it Apple's problem?
Have you performed the FACTORY DATA RESET? If you haven't yet...try that and see if it resolves your issue!
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Old 05-12-2019, 09:52 AM
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Originally Posted by securityguy View Post
Have you performed the FACTORY DATA RESET? If you haven't yet...try that and see if it resolves your issue!
Is that just a wild guess? Or you tried and it worked?
id rather not do guesses like that considering there's significant time involved in setting everything up again.

Thanks for the suggestion
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Old 05-12-2019, 04:22 PM
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All I will say is that everyone that did the reset saw their radio behave 180 degrees from before. Mine is now super fast and trouble free. Highly suggest you try it. All you have to do is reprogram your radio station...not a big deal.
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Old 05-12-2019, 05:46 PM
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Originally Posted by securityguy View Post
All I will say is that everyone that did the reset saw their radio behave 180 degrees from before. Mine is now super fast and trouble free. Highly suggest you try it. All you have to do is reprogram your radio station...not a big deal.
Doesnít it also reset other clear settings? Like door lock/unlock, paired Bluetooth devices, other driver preference settings?
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Old 05-12-2019, 05:47 PM
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Originally Posted by VladK View Post
Doesnít it also reset other clear settings? Like door lock/unlock, paired Bluetooth devices, other driver preference settings?
Other car* settings.
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Old 05-12-2019, 06:32 PM
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Originally Posted by VladK View Post
Doesnít it also reset other clear settings? Like door lock/unlock, paired Bluetooth devices, other driver preference settings?
No...just the radio and NAV favorites.
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Old 05-13-2019, 08:20 AM
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The infotainment system (CarPlay, SiriusXM, etc.) crapping out was my constant "entertainment" every time I went anywhere with the car...until I did the the factory data reset two weeks ago. Just came back from the Jersey Shore yesterday and it continued to work just fine during the entire 7-day trip to and from, which included a ferry trip across the Delaware Bay, and driving all over the place there. I didn't have a lot of favorites or shortcuts to re-enter but even if I did, no big deal in exchange for the stability and good behavior of the system now.

So no, he isn't just making a "wild guess" about this. This was also mentioned in several thread comments.
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Old 05-15-2019, 09:14 PM
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Originally Posted by VladK View Post
When I use Apple CarPlay and either make or receive phone call, during the call the phone randomly gets muted, and people cannot hear me anymore. I can still hear them.
At first I thought it has to do with Waze - when it talks, it mutes the line and never un-mutes. However last time I wasn't using navigation, and it still did it. the only way to resolve it is to switch phone output to speaker or another Bluetooth earpiece and back. really frustrating, especially when it happens while driving. It's downright hazardous.
For now I am driving with Plantronics Bluetooth Earphone.
Has anyone experienced this? Who do I contact? I am sure the dealer would not know what to do. Should I call Acura, or is it Apple's problem?
I've done the factory reset and while it solves the ACP connection issue (Thank You Very Much!) it doesn't fix the issue you describe. I've found it happens within the first 5-10 minutes or so of connecting to ACP - and it's obviously only apparent when you are on the phone from the start. However, if you hang up and make another call it works fine from that point forward. I've not had it happen after 10 minutes or after the first occurrence and I drive a lot. So my solution is not to take a call or make one during this time. Not optimal but agree that messing with the phone trying to resolve it is dangerous.
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Old Yesterday, 11:33 AM
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Just wanted to chime in and say that resetting the RDX's entertainment unit and re-pairing my phone via ACP fixed the random disconnects. Very helpful, thank you, everyone.

I will say that the one-way audio problem is still present. Very aggravating. I tried moving to Apple's latest public beta in hopes there was some magic in there but alas, issue persists.
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