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Originally Posted by Unobtanium
(Post 16802160)
This is just an issue with tempered glass. Maybe the supplier for Acura is having some issues, maybe not, I do not know, but it's not an RDX issue that you can avoid by simply buying a different vehicle. Let me demonstrate:
https://f30.bimmerpost.com/forums/sh....php?t=1756777 https://www.benzworld.org/threads/re...loded.3050764/ https://fordauthority.com/2017/12/an...ite-no-impact/ https://www.camaro5.com/forums/showthread.php?t=168127 https://www.audiforums.com/forum/aud...ploded-213127/ https://www.myaudiq5.com/threads/201...attered.37562/ https://www.reddit.com/r/mazda/comme...red_on_mazda3/ https://only1autoglass.com/Blog/entr...u-need-to-know This is not Acura. This is not RDX. This is not QA/QC fail during COVID (although the rate may have gone up?). This is quite simply the reality of tempered glass and physics. If you don't like it, don't buy a car. THEY ALL CAN DO IT! Tempered glass is just what it sounds like: Tempered. The glass goes through an oven. The glass is then cooled. It is heated/cooled at different rates by virtue of its thickness. The outside heating and cooling quicker than the inside. This creates tension within the structure of the glass itself. This lends it to magnificent failures when they DO occur, and is also why it granulates instead of turning into steak knives upon said failure. My advice? Buy what you like, tint the glass, and motor on. ANY CAR CAN HAVE THIS FAILURE. I have proven that above with a few minutes on Google. I spent longer cutting/pasting than I did finding those links. |
Originally Posted by russianDude
(Post 16802165)
It does not make me feel any better that this issue is not isolated to Acura only. Frankly, I dont care.
We purchased Acura product and they need to take responsibility for it and provide appropriate remedy. |
Originally Posted by Unobtanium
(Post 16802160)
This is just an issue with tempered glass. Maybe the supplier for Acura is having some issues, maybe not, I do not know, but it's not an RDX issue that you can avoid by simply buying a different vehicle.
This is not Acura. This is not RDX. This is not QA/QC fail during COVID (although the rate may have gone up?). This is quite simply the reality of tempered glass and physics. If you don't like it, don't buy a car. THEY ALL CAN DO IT! My advice? Buy what you like, tint the glass, and motor on. ANY CAR CAN HAVE THIS FAILURE. I have proven that above with a few minutes on Google. I spent longer cutting/pasting than I did finding those links. The problem is that this seems to happen more often than not on this vehicle compared to other models. I’ve been on this forum for a couple years now and have seen this issue pop up over and over again especially on the RDX. I don’t see it happening to the MDX. |
I sure am glad I didn't buy a CX5 because of this issue. I was actually strongly tempted to snag a 2022 Signature model until I drove the RDX. The SH-AWD and nicer interior won out over the 5mpg more and simpler ownership experience of the CX5, though.
https://cimg8.ibsrv.net/gimg/acurazi...7e1b95223b.jpg *Normally I edit plates on other people's vehicles, but this person posted it of their own car in a group with a 17K membership, so that's on them. That said, I am throwing ceramic tint on every shred of glass in this car. 1) It helps in a wreck or other kinetic event with spalling. I know what glass smells like. I don't like that. 2) It will make clean up so much easier IF this happens. |
https://cimg2.ibsrv.net/gimg/acurazi...cbc2747dcd.jpg
Happened to my 2016 RDX as well. This was back in 2018. Wife closed the door and glass just caved in. I went to dealer and was told this is the first time they heard of it but could not be covered warranty. I know a glass guy that is replacing the glass at Acura dealers. He said he's been doing quite a few for them even my generation. I tried to reach out to Acura client but they said it's not a recall and couldn't do anything either. They recommend talking directly to dealer. |
TSB rear window shattering
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So, is Acura going to reimburse folks who paid out-of-pocket to replace their rear window because the dealerships/corporate wouldn't fix it under warranty?
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Is TSB saying it will likely crack if you use rear defroster? Or it does not matter if you use it or not
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Interesting that the TSB only applies to 19 and 20 models, implying a change in 21 and newer models. And my warranty expires in 5 weeks, so we all know when this will happen to my 19.
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Originally Posted by DrWoo
(Post 16823026)
Interesting that the TSB only applies to 19 and 20 models, implying a change in 21 and newer models. And my warranty expires in 5 weeks, so we all know when this will happen to my 19.
Ron https://cimg3.ibsrv.net/gimg/acurazi...d2ae7e8073.jpg |
Glad to hear Acura has figured it out and will be replacing shattered rear window glass. I hope those who have had to pay to get the it replaced have a good chance of reimbursement if they contact Acura. Costs nothing to try.
They say: POSSIBLE CAUSE: Incorrect specification for the rear defroster grid. Not very specific, is it? |
My concern is if I use the rear defrost is it going to randomly explode one day then? Specifically once I’m out of warranty, sounds like a case for a class action lawsuit
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Same thing happen to my RDX. I though it was someone/something hitting the rear glass but nothing was on the security camera then saw this thread and also heard from safelite there are a number of people having the issue. While Acura doesn’t cover it, I also opened a claim with Acura customer relations and they should be looking at the total complains re: window shutters. Call corporate and log in the complain and hope they issue a recall.
My guess is this is the issue with the hatch and there is no guarantee it won’t happen again. |
My turn!
Originally Posted by Jaidyn9
(Post 16767457)
Anyone else ha e their rear window just shatter?
I got into my RDX after work, closed the door and my rear window shattered. Large hole. Was not hot nor cold out. I am in Ontario Canada Anyone else have this issue or know of someone who has? https://cimg1.ibsrv.net/gimg/acurazi...33c3a5282.jpeg Closed the driver side rear door, and boom. 🙄 50° outside. |
How is it possible for it not to be a recall? Seems like a safety issue. Just like a limp mode I guess…
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Originally Posted by russianDude
(Post 16864974)
How is it possible for it not to be a recall? Seems like a safety issue. Just like a limp mode I guess…
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Originally Posted by russianDude
(Post 16864974)
How is it possible for it not to be a recall? Seems like a safety issue. Just like a limp mode I guess…
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Originally Posted by Midwestuser1
(Post 16864998)
There’s clearly a defect in a “batch” of rear glass where it slightly expands and then shatters! Yes should be a recall but manufacturers try to avoid large cost like this unless absolutely forced!
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Manufacturing defect/issue. Acura replaced mine for free
I only found out about this since glass shops could not readily get the rear window as it was back ordered. I called the dealer and they said my car was the 6th car this happened to that week. They replaced it for free.
https://cimg8.ibsrv.net/gimg/acurazi...b96cc66faa.jpg |
I guess I’m lucky…
So, my window shattered a week ago today. Acura just brought my car back this morning after replacing the left front lower control arm and the rear window glass. They (Honda) covered it.
I guess I’m lucky that it happened after years of this happening to others. I wonder if others can be reimbursed - my dealer said there’s a TSB for the windows failing like they have/are. |
Add me to the list. 2020 a-spec and rear window shattered yesterday.
anyone in Toronto use Acura North Toronto and get it replaced under warranty. Speedy Glass quoted me $840 tax in to replace but I’m going to try to claim under warranty. My warranty expires in Aug 2023 (4 years) and I’m worried that this may happen again outside of warranty. Will I be screwed or will they still cover it then? thanks https://cimg4.ibsrv.net/gimg/acurazi...91ea083f1.jpeg |
Damn
I hate that happened to you. I’m appreciative that American Honda took care of mine. Like you, U am worried it may happen again and I’ll be on the hook for replacing it. Plus, with Honda replacing it, I “know” that it was properly installed/maintained. Actually - my dealer said this was the first they’d heard of it. I wonder if others automatically claimed it on their insurance, because I see these things everywhere here, and can’t imagine no one else has had this seemingly widespread issue.
Safelite tried to sell me on letting them replace the window, but that would have been an insurance claim and a 3rd party piece of glass. On 2nd thought, maybe the 3rd party glass is better-engineered. It’s crazy how über careful i am closing the doors now. You’d think i had soft-close doors. Also, I can hear shards of glass rattling when I open/close the hatch now. 🫤
Originally Posted by drekman
(Post 16869389)
Add me to the list. 2020 a-spec and rear window shattered yesterday.
anyone in Toronto use Acura North Toronto and get it replaced under warranty. Speedy Glass quoted me $840 tax in to replace but I’m going to try to claim under warranty. My warranty expires in Aug 2023 (4 years) and I’m worried that this may happen again outside of warranty. Will I be screwed or will they still cover it then? thanks https://cimg4.ibsrv.net/gimg/acurazi...91ea083f1.jpeg |
Update. Called Maple Acura and the amazing woman in service asked if I was under warranty and said “no problem, bring it in under warranty!”
Taking it in Monday. She said they need it for 4 hours as they have to vacuum out the glass in the hatch. I asked why they can’t take off the plastic panel and get access to the broken glass and she said that it falls between the steel panels and isn’t accessible. Any ideas what the recourse is if they can’t get it all out and it rattles around inside? Will Acura replace the entire hatch? |
Originally Posted by drekman
(Post 16869412)
Update. Called Maple Acura and the amazing woman in service asked if I was under warranty and said “no problem, bring it in under warranty!”
Taking it in Monday. She said they need it for 4 hours as they have to vacuum out the glass in the hatch. I asked why they can’t take off the plastic panel and get access to the broken glass and she said that it falls between the steel panels and isn’t accessible. Any ideas what the recourse is if they can’t get it all out and it rattles around inside? Will Acura replace the entire hatch? |
she said they have seen tons of them!
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I guess I'll bring mine in for the TSB. To those have have had this done, did the dealer f*ck up the rear door panel while replacing it? Also, is the rear windshield still on national backorder?
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Saw a couple new broken glass posts today on Facebook, including a 2022.
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I wonder if the glass break is related to the misalignment of the rear hatch? I know my 2019 was misaligned and struggled to close until I had the dealer fix it. Given the hatch is a composite and not metal, maybe there was more torque on the glass due to the hatch being misaligned? The misalignment was happening often for a while early on, but maybe QC has dropped and it is happening again.
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Originally Posted by leomio2.0
(Post 16869440)
I guess I'll bring mine in for the TSB. To those have have had this done, did the dealer f*ck up the rear door panel while replacing it? Also, is the rear windshield still on national backorder?
Did your rear glass broke? They won't replace proactively it if its not broken.... |
Since there could be back order issues, I am wondering if it would be a good idea to just order a new glass and have it handy in case it happens. What do you think?
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Originally Posted by dominik331
(Post 16879613)
Since there could be back order issues, I am wondering if it would be a good idea to just order a new glass and have it handy in case it happens. What do you think?
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Possibly rear side glass is $235?
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Originally Posted by Leaf 68
(Post 16879724)
Possibly rear side glass is $235?
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Has anyone had the windshield shatter OUT OF WARRANTY and had it replaced for free? I had my 2020 A-Spec rear window shatter UNDER WARRANTY and it was replaced without issue. I am buying the car out next month and will no longer have warranty coverage but in my opinion, this should be covered by Acura for the life of the car.
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Originally Posted by russianDude
(Post 16873164)
Did your rear glass broke? They won't replace proactively it if its not broken....
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Anyone want to see it actually happen ..... my dash cam caught mine exploding today.
https://drive.google.com/drive/folde...copi-FySY_H4HD |
Originally Posted by rdx4me?
(Post 16896531)
Are you sure they won't replace unless it's broken?
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Originally Posted by EMF9
(Post 16914785)
Anyone want to see it actually happen ..... my dash cam caught mine exploding today.
https://drive.google.com/drive/folde...copi-FySY_H4HD My shattering occurred exactly the same way with the same sound. You’ve nailed it. PTSD inducing. |
Originally Posted by 4th Acura
(Post 16914809)
My shattering occurred exactly the same way with the same sound. You’ve nailed it. PTSD inducing.
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Glass was replaced, but there is a ton trapped inside the tailgate. Anyone have suggestions how to get it out? I tried to take all the trim off and still can't get it to it all
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