Problems with Acura Link App
12-10-2018, 06:53 PM
#1
8th Gear
Thread Starter
Join Date: Nov 2018
Age: 42
Posts: 8
Likes: 0
Received 0 Likes
on
0 Posts
Problems with Acura Link App
5 weeks ago I purchased a new 19 MDX with tech and entertainment. Since day one, the Acura Link app has not worked correctly. It doesn’t show the remote lock/unlock feature etc.
I have contacted Acura customer service several times about this and have gotten no where. The dealer contacted them as well and claims they were told this is an issue with Acura in general.
Can anyone verify? It’s incredibly infuriating to have a brand new car and not have something working properly already.
I have contacted Acura customer service several times about this and have gotten no where. The dealer contacted them as well and claims they were told this is an issue with Acura in general.
Can anyone verify? It’s incredibly infuriating to have a brand new car and not have something working properly already.
12-10-2018, 07:56 PM
#2
5 weeks ago I purchased a new 19 MDX with tech and entertainment. Since day one, the Acura Link app has not worked correctly. It doesn’t show the remote lock/unlock feature etc.
I have contacted Acura customer service several times about this and have gotten no where. The dealer contacted them as well and claims they were told this is an issue with Acura in general.
Can anyone verify? It’s incredibly infuriating to have a brand new car and not have something working properly already.
I have contacted Acura customer service several times about this and have gotten no where. The dealer contacted them as well and claims they were told this is an issue with Acura in general.
Can anyone verify? It’s incredibly infuriating to have a brand new car and not have something working properly already.
12-10-2018, 08:05 PM
#3
Drifting
iOS or Android phone?
It's working for me on iOS, for both 2019 RDX and 2014 MDX. I suggest you delete the app and reinstall it. You need to register your vehicle with VIN from within the app. But AcuraLink access also needs to be enabled from "the other end". Your dealer should have made contact with an AcuraLink representative, using the ceiling push-button in the vehicle as part of the delivery checklist, with you present. As I recall, a PIN needs to be established for access. Otherwise, anyone could read the VIN off the label under your windshield, install an app, and unlock your car.
Don't bother with Acura Customer Service, push the ceiling button and talk to an AcuraLink representative.
Also, check the subscription status for the different levels of AcuraLink. Go to the Support page in the app and select Subscription Status. There are three levels displayed: Security, Remote, and Concierge. All three should be active under the "complimentary trial period" for your new RDX, and expiration dates should be displayed. "Basic" level service is free of charge, so no subscription data is displayed for that level.
It's working for me on iOS, for both 2019 RDX and 2014 MDX. I suggest you delete the app and reinstall it. You need to register your vehicle with VIN from within the app. But AcuraLink access also needs to be enabled from "the other end". Your dealer should have made contact with an AcuraLink representative, using the ceiling push-button in the vehicle as part of the delivery checklist, with you present. As I recall, a PIN needs to be established for access. Otherwise, anyone could read the VIN off the label under your windshield, install an app, and unlock your car.
Don't bother with Acura Customer Service, push the ceiling button and talk to an AcuraLink representative.
Also, check the subscription status for the different levels of AcuraLink. Go to the Support page in the app and select Subscription Status. There are three levels displayed: Security, Remote, and Concierge. All three should be active under the "complimentary trial period" for your new RDX, and expiration dates should be displayed. "Basic" level service is free of charge, so no subscription data is displayed for that level.
12-10-2018, 09:14 PM
#4
8th Gear
Thread Starter
Join Date: Nov 2018
Age: 42
Posts: 8
Likes: 0
Received 0 Likes
on
0 Posts
12-10-2018, 09:16 PM
#5
8th Gear
Thread Starter
Join Date: Nov 2018
Age: 42
Posts: 8
Likes: 0
Received 0 Likes
on
0 Posts
iOS or Android phone?
It's working for me on iOS, for both 2019 RDX and 2014 MDX. I suggest you delete the app and reinstall it. You need to register your vehicle with VIN from within the app. But AcuraLink access also needs to be enabled from "the other end". Your dealer should have made contact with an AcuraLink representative, using the ceiling push-button in the vehicle as part of the delivery checklist, with you present. As I recall, a PIN needs to be established for access. Otherwise, anyone could read the VIN off the label under your windshield, install an app, and unlock your car.
Don't bother with Acura Customer Service, push the ceiling button and talk to an AcuraLink representative.
Also, check the subscription status for the different levels of AcuraLink. Go to the Support page in the app and select Subscription Status. There are three levels displayed: Security, Remote, and Concierge. All three should be active under the "complimentary trial period" for your new RDX, and expiration dates should be displayed. "Basic" level service is free of charge, so no subscription data is displayed for that level.
It's working for me on iOS, for both 2019 RDX and 2014 MDX. I suggest you delete the app and reinstall it. You need to register your vehicle with VIN from within the app. But AcuraLink access also needs to be enabled from "the other end". Your dealer should have made contact with an AcuraLink representative, using the ceiling push-button in the vehicle as part of the delivery checklist, with you present. As I recall, a PIN needs to be established for access. Otherwise, anyone could read the VIN off the label under your windshield, install an app, and unlock your car.
Don't bother with Acura Customer Service, push the ceiling button and talk to an AcuraLink representative.
Also, check the subscription status for the different levels of AcuraLink. Go to the Support page in the app and select Subscription Status. There are three levels displayed: Security, Remote, and Concierge. All three should be active under the "complimentary trial period" for your new RDX, and expiration dates should be displayed. "Basic" level service is free of charge, so no subscription data is displayed for that level.
app never asks me to enter my pin.
Thread
Thread Starter
Forum
Replies
Last Post
97ws6
3G RDX Audio, Bluetooth, Electronics & Navigation
10
12-11-2018 10:04 PM
cullal
4G TL Audio, Bluetooth, Electronics & Navigation
0
03-24-2013 06:35 PM
MoAbbas
4G TL Audio, Bluetooth, Electronics & Navigation
2
01-28-2013 10:50 AM
Sly Raskal
Technology
5
08-06-2009 02:30 PM