Long service history/How Acura response to my lawyer for a lemon
2 Attachment(s)
If you plan on buying the MDX, read the attachment of my long service history with ongoing issues and the letter from Acura responding to my lawyer. Basically, they're saying "respectfully decline assistance", so I am stuck with it now. My first and last Acura.
Short summary: 11/20/15: 3 days: Moisture in tail light housing. Replaced housing. 01/09/16: Shifting issue. Update PCM.TCM, but didn't solve the issue. 04/28/16: Both LF and LR window run channels are deformed making noise. Rattle over bumps. Replaced both but didn't fix the noise from the LF window. 09/23/16: 7 days: Replaced LF window run channel 2nd time, but didn't fix the noise when going over choppy road. Rattle over bumps. Replaced rear dampers TSB 16-035. 02/12/18: RR door inner panel falling out. Replaced LF window run channel again 3rd time, still didn't fix the noise. Rattle from 2nd row seats when going over bumps. Alarm keep going off, replaced hood latch. Popping noise in 2nd row. Dealer didn't want to replace warped rotors under warranty. 02/14/18: Hard transmission shifting. Updated software, problem still present. 04/30/18: 7 days: Rattle from 2nd row seats when going over bumps again. Problem still there. Unable to start car in cold temp, but was told that the battery is fine. 07/12/18: 6 days: LKAS hugging right size. TSB 15-027. Still hugging to the right. 08/18/18: 3 days: Previous work damaged side sill panel 10/03/18: 2 days: Replaced LF window run channel again 4th time. Still didn't fix the noise. Multiple requests to replace the whole driver door, but denied. Warm air coming out of rear vents when the system is off, but was told it was normal. 12/07/18: 14 days: Fixed Plastic noise from FR of dash area. Replaced LF window run channel again 5th time, but noise still there when going over choppy road. Metal to metal noise in 2nd row, replaced slide base. Current issues: LKAS hugging right, LF window noise, warped rotors, engine ticking noise/chirps, transmission hard shift, unable to start in cold weather, warm air coming out of rear vents even when system is off. 45+ days total in shop so far |
Did you have to pay for any of the repairs out of pocket?
|
Originally Posted by nhhiep
(Post 16425561)
If you plan on buying the MDX, read the attachment of my long service history with ongoing issues and the letter from Acura responding to my lawyer. Basically, they're saying "respectfully decline assistance", so I am stuck with it now. My first and last Acura.
Short summary: 11/20/15: 3 days: Moisture in tail light housing. Replaced housing. 01/09/16: Shifting issue. Update PCM.TCM, but didn't solve the issue. 04/28/16: Both LF and LR window run channels are deformed making noise. Rattle over bumps. Replaced both but didn't fix the noise from the LF window. 09/23/16: 7 days: Replaced LF window run channel 2nd time, but didn't fix the noise when going over choppy road. Rattle over bumps. Replaced rear dampers TSB 16-035. 02/12/18: RR door inner panel falling out. Replaced LF window run channel again 3rd time, still didn't fix the noise. Rattle from 2nd row seats when going over bumps. Alarm keep going off, replaced hood latch. Popping noise in 2nd row. Dealer didn't want to replace warped rotors under warranty. 02/14/18: Hard transmission shifting. Updated software, problem still present. 04/30/18: 7 days: Rattle from 2nd row seats when going over bumps again. Problem still there. Unable to start car in cold temp, but was told that the battery is fine. 07/12/18: 6 days: LKAS hugging right size. TSB 15-027. Still hugging to the right. 08/18/18: 3 days: Previous work damaged side sill panel 10/03/18: 2 days: Replaced LF window run channel again 4th time. Still didn't fix the noise. Multiple requests to replace the whole driver door, but denied. Warm air coming out of rear vents when the system is off, but was told it was normal. 12/07/18: 14 days: Fixed Plastic noise from FR of dash area. Replaced LF window run channel again 5th time, but noise still there when going over choppy road. Metal to metal noise in 2nd row, replaced slide base. Current issues: LKAS hugging right, LF window noise, warped rotors, engine ticking noise/chirps, transmission hard shift, unable to start in cold weather, warm air coming out of rear vents even when system is off. 45+ days total in shop so far |
Bummer. Unfortunately, every manufacturer pumps out a lemon every now and then.
I'm on my 14th Honda/Acura and have never had an issue with any of them. |
You're not stuck with anything.
Take the lesson on the chin and trade it in or list it for private sale. They won't lemon unless it's the same thing over and over again. |
There is nothing here that qualifies as a "lemon". I'd be annoyed too but perhaps you should try a different dealer first.
|
All times are GMT -5. The time now is 03:39 PM. |
© 2024 MH Sub I, LLC dba Internet Brands