2017 MDX Tech real time traffic not working
07-15-2017, 07:15 AM
#1
2017 MDX Tech real time traffic not working
We have a new 2017 MDX Tech and the real time traffic worked in North Carolina but won't work in SC. Anyone else having trouble with it? I'm receiving AcuraLink messages and have done exhaustive trouble shooting with Acura Link and Acura Technical Support. The TRF icon is no longer showing in the bottom left corner of the nav screen and when I click on "Traffic Incidents" it says "Traffic information could not be received." Tech Support thinks it's a coverage issue but that doesn't make any sense considering our older Acuras aren't having any trouble with real time traffic in the same area. Any advice, help, ideas appreciated.
07-15-2017, 10:48 AM
#2
I've experienced these problems intermittently on my 2014 RLX and now my 2017 MDX. Not sure why the technology does not seem to be fully stable by now. It was more reliable and greater range in my 2004 RL
07-15-2017, 04:15 PM
#4
07-21-2017, 12:55 PM
#5
Just a FYI, the above poster might be banned because he might be yet ANOTHER account made by the manufacturer Navtool, who sells a mirroring device for about $300-400, but he failed us miserably in a group buy and left many folks out to dry.
That being said, I wonder if Acura just needs to replace the receiver (forgot what it was called exactly), as this has been a problem from a few folks in the past and that's what it took. If it really is a coverage issue, I do wonder who they're using for the data now.
That being said, I wonder if Acura just needs to replace the receiver (forgot what it was called exactly), as this has been a problem from a few folks in the past and that's what it took. If it really is a coverage issue, I do wonder who they're using for the data now.
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ckpsc (07-21-2017)
07-21-2017, 01:03 PM
#6
Just received new information from Acura Technical Support. The real time traffic is provided by Here.com and they sent me the link to the coverage map:
https://coverage.here.com/hd-coverage. According to this map, the majority of the US does NOT have coverage. Acura Technical Support told me that all of the 2017 Acura models use this same real time traffic so that tells me that a lot of people must be affected by this. Really surprised I haven't read more complaints on line and even more frustrated that it took so many calls to Acura Link, Acura Technical Support and the dealer before anyone suggested that coverage might be an issue. Would love to hear from anyone else who is experiencing this same problem and what you're hearing from your dealer?
Thanks
https://coverage.here.com/hd-coverage. According to this map, the majority of the US does NOT have coverage. Acura Technical Support told me that all of the 2017 Acura models use this same real time traffic so that tells me that a lot of people must be affected by this. Really surprised I haven't read more complaints on line and even more frustrated that it took so many calls to Acura Link, Acura Technical Support and the dealer before anyone suggested that coverage might be an issue. Would love to hear from anyone else who is experiencing this same problem and what you're hearing from your dealer?
Thanks
07-21-2017, 01:17 PM
#7
I wonder why they switched vendors for this. Seems like they are going backwards. I travel through the Stockton, CA area every week and there is no coverage. There was coverage in my 2014 RLX