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Problems with Acura Link App
5 weeks ago I purchased a new 19 MDX with tech and entertainment. Since day one, the Acura Link app has not worked correctly. It doesn’t show the remote lock/unlock feature etc. I have contacted Acura customer service several times about this and have gotten no where. The dealer contacted them as well and claims they were told this is an issue with Acura in general. Can anyone verify? It’s incredibly infuriating to have a brand new car and not have something working properly already. |
Originally Posted by NMO941
(Post 16347481)
5 weeks ago I purchased a new 19 MDX with tech and entertainment. Since day one, the Acura Link app has not worked correctly. It doesn’t show the remote lock/unlock feature etc. I have contacted Acura customer service several times about this and have gotten no where. The dealer contacted them as well and claims they were told this is an issue with Acura in general. Can anyone verify? It’s incredibly infuriating to have a brand new car and not have something working properly already. |
iOS or Android phone?
It's working for me on iOS, for both 2019 RDX and 2014 MDX. I suggest you delete the app and reinstall it. You need to register your vehicle with VIN from within the app. But AcuraLink access also needs to be enabled from "the other end". Your dealer should have made contact with an AcuraLink representative, using the ceiling push-button in the vehicle as part of the delivery checklist, with you present. As I recall, a PIN needs to be established for access. Otherwise, anyone could read the VIN off the label under your windshield, install an app, and unlock your car. Don't bother with Acura Customer Service, push the ceiling button and talk to an AcuraLink representative. Also, check the subscription status for the different levels of AcuraLink. Go to the Support page in the app and select Subscription Status. There are three levels displayed: Security, Remote, and Concierge. All three should be active under the "complimentary trial period" for your new RDX, and expiration dates should be displayed. "Basic" level service is free of charge, so no subscription data is displayed for that level. |
Originally Posted by Midwestuser1
(Post 16347527)
Try deleting the Acura link app from your phone and then adding it back in. I did that and the remote lock/unlock, remote start (I have 2019 RDX) then appeared for me. |
Originally Posted by Wander
(Post 16347534)
iOS or Android phone?
It's working for me on iOS, for both 2019 RDX and 2014 MDX. I suggest you delete the app and reinstall it. You need to register your vehicle with VIN from within the app. But AcuraLink access also needs to be enabled from "the other end". Your dealer should have made contact with an AcuraLink representative, using the ceiling push-button in the vehicle as part of the delivery checklist, with you present. As I recall, a PIN needs to be established for access. Otherwise, anyone could read the VIN off the label under your windshield, install an app, and unlock your car. Don't bother with Acura Customer Service, push the ceiling button and talk to an AcuraLink representative. Also, check the subscription status for the different levels of AcuraLink. Go to the Support page in the app and select Subscription Status. There are three levels displayed: Security, Remote, and Concierge. All three should be active under the "complimentary trial period" for your new RDX, and expiration dates should be displayed. "Basic" level service is free of charge, so no subscription data is displayed for that level. app never asks me to enter my pin. |
Originally Posted by NMO941
(Post 16347585)
ive done that several times. Doesn’t work |
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