Luchin

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Dear Acura TSX Owner.

Customer Satisfaction Campaign: Rear Brakes

January 2010

Honda Canada lnc. has decided to undertake a Customer Satisfaction Campaign that applies to the rear brakes of your 2009 Acura TSX. We wish to assure you that this action is being taken as a customer satisfaction measure and not due to safety concerns. We request that you follow the instructions in this letter in order to secure the service described for your rear brakes at no cost to you, or to obtain reimbursement for past rear brake repairs described in this letter.

Check your VIN

We try to ensure that our records are complete but sometimes they are not. Please check the 17-digit Vehicie ldentification Number (VlN) at the top of this letter to ensure that it matches the 17-digit VIN on the lower driver's side corner of your vehicle's windshield or on the driver's side door jamb sticker. lf it does not, please contact our Acura Client Services and a representative will verify whether your vehicle is in fact, included in this Customer Satisfaction Campaign. lf you no longer own this vehicle, or some information in this notice is incorrect, please fill out and return the included postage paid information Change Card or foruvard this notice to the new owner if possible.

What is the issue?

Honda Canada Inc. wishes to address the possibility that certain driving habits or conditions in Canada may cause premature rear brake pad wear. As stated in your Owner's Manual, the disc brakes on your vehicle are equipped with audible brake pad wear indicators. lf you hear a distinct, metallic screeching sound when you apply the brake pedal, this is a signal that your brake pads need replacing. lf you do not have the brake pads replaced, they witl begin to screech continuously. (Note: that it is normal for the brakes to occasionally squeal or squeak when you apply them - that is not the more sustained sound we are describing here.)

What should you do?

When your rear brake pads require replacement as signalled by a consistent screeching sound, please contact your authorized Acura dealer to schedule an appointment. lf your rear brake pads need to be replaced, new brake pads will be installed or, if necessary, your rear brake calipers which include the new brake pads will be replaced, at no charge. This service work will typically take less than a day.

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What If you have already paid to have your rear brakepads replaced?

lf the rear brake pads on your vehicle have already been replaced and you paid for some or all of the related work, you may be eligible for reimbursement from Acura for a portion of what you paid.

Please refer to the enclosed Reimbursement Form for information on how to determine eligibility, what supporting documentation is required and how to calculate the amount of the reimbursement.

Time Limit

Your vehicle is eligible for the benefits under this Campaign for a period beginning three years from the daie the vehicle was first purchased or leased as a brand new vehicle from a Canadian Acura dealer. After that date, your vehicle will no longer be eligible under this Campaign.

Who to contact if you need more information?

lf you would like more information, require assistance locating an Acura Dealer or have any concerns regarding any work done under this campaign, please contact Acura Client Services at the telephone nrrmher or address below- or visit our website at www.mvacura.ca.

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Rear Brake Pad Replacement Reimbursement Form

Eligibility

To be eligible for reimbursement for a past rear brake pad replacement and related work you must be a resident of Canada who currently owns or leases, or previously owned or leased, a 2009 model year Acura TSX.

Required Time Frame for Past Replacement

To be eligible for reirnbursement, the rear brake pad replacement and related work must have been (a) performed within three years of the date that the vehicle was first purchased or leased as a new vehicle, (b) necessitated by wear and tear (replacements and work necessitated by accident and abuse are excluded), and (c) completed before the date of this letter.

Eligible Costs

The costs that are eligible for this reimbursement are the cost of the parts and labour that were required to replace the rear brake pads and any related work for which money was actually paid by you or on your behalf and not otheruise reimbursed by Acura or another third party. lf you received compensation or reimbursement from another party (including Acura), the amount of this compensation or reimbursement will be deducted from the Eligible Costs reimbursed to you under this Campaign.

The Reimbursement Amount

Subject to the adjustments described in the Eligible Costs section, upon receipt of a properly completed Reimbursement Form and the required supporting documentation, Honda Canada lnc will reimburse you 50% of the Eligible Costs described above to a maximum of $125.

You may be eligible for more than one reimbursement for past rear brake pad replacement and related work. You may also be eligible for both a -reimbursement for a past rear brake pad replacement and related work AND for a future replacement as outlined under "What Should You Do?" in the Customer Satisfaction Campaign letter.

Claim Deadline

Claims for past rear brake pad replacement and related work must be received by Honda Canada lnc by no later than July 5, 2010.

Examples:

#1 lf your vehicle was first purchased on November 30, 2007, you had a rcat brake pad replacement done in May 2009, and you paid $200 for the replacement and related work with no compensation or reimbursement from another party, you will be entitled to a reimbursement from Acura of $100 (50% of the amount you paid).

#2 lf your vehicle was first purchased on November 30, 2OO7, you had a rear brake pad replacement done in May 2009, the cost of the replacement and related work was $200, you paid $200 and later received a $60 reimbursement from a third party (including Acura), you will be entitled to a reimbursement from Acura of $70 ($200-$60x50%).

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This'Application for Reimbursement'and required'documentation must be submitted by mail to:

Application for Reimbursement
Honda Ganada lnc.
Acura Glient Services 715 Milner Avenue
Toronto, ON MIB 2K8

Each application will be considered and processed on an individual basis, provided the required information and documentation have been submitted with it (see below). Any application submitted without all required information will be returned to the customer.

Please nofe: Application for reimbursement must be submitted (post office dated) by July 5, 2010. Applications recelved after that date will not be accepted"

SUPPORTING DOCUMENTATION YOU MUST ATTACH TO YOUR APPLICATION:

Proof that you are the current or previous owner of the vehicle:

Copy of the current vehicle registration if you are the current owner.

Bill of Sale evidencing your initial purchase or later sale of the vehicle if you are a previous owner.

Original repair order, or true copy thereof indicating:

Name, address and telephone number of the repair facility.
Your full name and address at the time of the repair.
Full vehicle identification number (VlN).
Odometer reading at time of repair .
Date of repair.
Clear description of the nature of the probtem requiring repair.
Clear description of all labour, parts and materials used to make the repair . Clear indication of the repair charges, or portion thereof, you were required to pay.

Luchin

Hope this helps.

Page 4 is obviously for people in Canada but page 3 which describes the reimbursement process may be helpful to those of you who have already replaced your rear brakes.

lightjak_tsx

thanks for the info