2009 JD Power Rankings
06-23-2009, 10:41 AM
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2009 JD Power Rankings
Not looking good for Acura. I can attest to that with my TSX's problems.
While Quality Gap Continues to Narrow, Import Nameplates Capture 15 of 22 Segment Awards
WESTLAKE VILLAGE, Calif., June 22 /PRNewswire/ -- New vehicles sold by Chrysler, Ford and GM's domestic brands have improved in initial quality by an average of 10 percent, compared with 2008, surpassing the 8-percent rate of improvement by the industry overall, according to the J.D. Power and Associates 2009 Initial Quality Study(SM) (IQS) released today.
Overall, the industry average for initial quality is 108 problems per 100 vehicles (PP100) in 2009, down from 118 PP100 in 2008. Initial quality for domestic brands has improved to an average of 112 PP100 in 2009 from 124 PP100 in 2008. Lower PP100 scores indicate a lower rate of problem incidences and higher quality.
"Even in the face of unprecedented challenges, the Detroit automakers are keeping their focus on designing and building high-quality vehicles, which is a precondition for long-term success," said David Sargent, vice president of automotive research at J.D. Power and Associates. "High quality generally translates into reduced re-engineering costs and lower warranty expenses during a vehicle's life cycle. High quality also enhances an automaker's reputation for reliability, which is a critical purchase consideration for many consumers."
In addition to the marked improvement by domestic automakers, many import brands continued to perform well in 2009. Lexus leads the overall nameplate rankings, averaging 84 PP100. Following in the rankings are Porsche, Cadillac (which moves from 10th rank position in 2008 to third in 2009), Hyundai (improves from 13th rank position in 2008 to fourth in 2009) and Honda, rounding out the top five. Suzuki posts the largest improvement in ranking, moving from 32nd place in 2008 to ninth in 2009.
The study finds that initial quality for newly launched and redesigned models in 2009 has improved compared with previous years. Historically, all-new models have typically launched with below-average levels of initial quality. However, several all-new models in 2009, including the Hyundai Genesis, Kia Borrego, Toyota Venza and Volkswagen CC, perform considerably better than their respective segment averages. Many redesigned models in 2009 also show notable improvement from the previous generation--particularly the Acura TL, Ford F-150, Honda Pilot and Nissan Z.
"Achieving high levels of initial quality in all-new models is one of the greatest challenges for manufacturers," said Sargent. "Now that more manufacturers are getting their launch quality right straight out of the gate, consumers can expect the quality of new vehicles to continue to rise."
The Initial Quality Study serves as the industry benchmark for new-vehicle quality measured at 90 days of ownership. The study is used extensively by manufacturers worldwide to help them design and build better vehicles and by consumers to help them in their vehicle purchase decisions. Initial quality has been shown over the years to be an excellent predictor of long-term durability, which can significantly impact consumer purchase decisions. The study captures problems experienced by owners in two distinct categories--design-related problems and defects and malfunctions.
2009 IQS Ranking Highlights
Toyota Motor Corporation captures 10 segment awards--more than any other corporation in the 2009 study--including five for Lexus, four for Toyota and one for Scion. Lexus receives awards for the IS, GS, GX, LS and LX models. The Lexus LX has the fewest quality problems in the industry, with just 52 PP100. Toyota models receiving awards in their respective segments are the 4Runner (in a tie); Sienna; Tundra (in a tie); and Yaris.
Ford receives three awards for the Edge (in a tie); F-150 (in a tie); and Mustang. Garnering two awards each are Nissan (Altima and Z); and Honda (CR-V, in a tie, and Ridgeline).
Also receiving segment awards are: Chevrolet Trailblazer (in a tie), Chrysler PT Cruiser Wagon (in a tie), GMC Yukon, Hyundai Elantra Sedan, Mercury Sable and Scion tC.
Assembly Plant Awards
The Toyota Motor Corporation assembly plant in Higashi-Fuji, Japan, receives the Platinum Plant Quality Award for producing vehicles yielding the fewest defects and malfunctions. Averaging just 29 PP100, the plant produces the Lexus SC 430 and Toyota Corolla. Plant awards are based solely on average levels of defects and malfunctions and exclude design-related problems.
Among North and South American plants, the Honda plant in East Liberty, Ohio, which produces the Civic Sedan, CR-V and Element, achieves the Gold Plant Quality Award.
In the Europe and Africa region, Daimler's East London, South Africa, plant, which produces the Mercedes-Benz C-Class, receives the Gold Plant Quality Award.
The 2009 Initial Quality Study is based on responses from more than 80,900 purchasers and lessees of new 2009 model-year cars, trucks and multi-activity vehicles surveyed after 90 days of ownership. The study is based on a 228-question battery designed to provide manufacturers with information to facilitate identifying problems and drive product improvement. The study was fielded between February and May 2009.
Find more detailed results on new-vehicle quality performance as well as model photos and specs by reading an article, browsing a photo gallery and reviewing quality ratings at JDPower.com.
2009 Nameplate IQS Ranking
Problems per 100 Vehicles
Lexus 84
Porsche 90
Cadillac 91
Hyundai 95
Honda 99
Mercedes-Benz 101
Toyota 101
Ford 102
Chevrolet 103
Suzuki 103
Infiniti 106
Mercury 106
Industry Average 108
Nissan 110
Acura 111
BMW 112
Kia 112
Volkswagen 112
GMC 116
Buick 117
Audi 118
Pontiac 118
Scion 118
Volvo 118
Saturn 120
Mazda 123
Lincoln 129
Subaru 130
Dodge 134
Jaguar 134
Mitsubishi 135
Chrysler 136
HUMMER 136
Jeep 137
SAAB 138
smart 138
Land Rover 150
MINI 165
Top Three Models per Segment
Car Segments
Sub-Compact Car
Highest Ranked: Toyota Yaris
Hyundai Accent
Honda Fit
Compact Car
Highest Ranked: Hyundai Elantra Sedan
Toyota Prius
Honda Civic
Compact Sporty Car*
Highest Ranked: Scion tC
Volkswagen GTI
Compact Premium Sporty Car*
Highest Ranked: Nissan Z
Mercedes-Benz SLK-Class
Entry Premium Vehicle
Highest Ranked: Lexus IS
Cadillac CTS (tie)
Infiniti G-Series (tie)
Midsize Premium Car
Highest Ranked: Lexus GS
Acura RL
Lexus ES
Midsize Sporty Car*
Highest Ranked: Ford Mustang
Large Premium Car*
Highest Ranked: Lexus LS
Mercedes-Benz S-Class
Midsize Car
Highest Ranked: Nissan Altima
Pontiac G6
Chevrolet Malibu
Large Car
Highest Ranked: Mercury Sable
Toyota Avalon
Chevrolet Impala
NOTE: For a segment award to be issued, there must be at least three models with sufficient sample that comprise 80 percent of market sales within an award segment. There were only two premium sporty models and no large van models with sufficient sample size, thus no premium sporty or large van awards have been issued.
*No other model in this segment performs above the segment average.
Top Three Models per Segment
Truck/Multi-Activity Vehicle (MAV) Segments
Compact MAV
Highest Ranked: Chrysler PT Cruiser Wagon (tie); Honda CR-V (tie)
Mitsubishi Outlander
Midsize MAV
Highest Ranked: Chevrolet TrailBlazer (tie); Ford Edge (tie); Toyota 4Runner (tie)
Large MAV*
Highest Ranked: GMC Yukon
Chevrolet Tahoe
Midsize Premium MAV
Highest Ranked: Lexus GX
Lexus RX
Cadillac SRX
Large Premium MAV
Highest Ranked: Lexus LX
Cadillac Escalade
Mercedes-Benz GL-Class
Large Pickup
Highest Ranked: Ford F-150 (tie); Toyota Tundra (tie)
Chevrolet Avalanche
Midsize Pickup
Highest Ranked: Honda Ridgeline
Nissan Frontier
Ford Ranger
Minivan*
Highest Ranked: Toyota Sienna
Honda Odyssey
NOTE: For a segment award to be issued, there must be at least three models with sufficient sample that comprise 80 percent of market sales within an award segment. There were only two premium sporty models and no large van models with sufficient sample size, thus no premium sporty or large van awards have been issued.
*No other model in this segment performs above the segment average.
2009 Assembly Plant Quality Award Recipients
Based on Vehicles Produced for U.S. Market
Award PP100 Model(s) Produced at Plant
(defects/
malfunctions only)
Platinum Award
Toyota Motor Corporation
-- Higashi-Fuji, Japan 29 Lexus SC and Toyota Corolla
North/South America
Gold Award
Honda Motor Company
--East Liberty, Ohio 41 Honda Civic, CR-V and Element
Silver Award
General Motors Corporation
--Oshawa, Ontario (Car) 42 Buick LaCrosse and
Chevrolet Impala
Bronze Award
Ford Motor Company
--Kentucky Truck 43 Ford F-250/F-350 Super Duty
Bronze Award
General Motors Corporation
--Bowling Green, KY 43 Cadillac XLR and
Chevrolet Corvette
Bronze Award
Toyota Motor Corporation
--Georgetown, KY 43 Toyota Avalon, Camry and
Venza
Asia Pacific
Silver Award
Toyota Motor Corporation
--Fujimatsu, Japan 30 Toyota Prius
Bronze Award
Toyota Motor Corporation
--Kyushu, Japan 34 Lexus ES; IS; and RX;
Toyota Highlander
Europe and Africa
Gold Award
Daimler
--East London, South Africa 38 Mercedes-Benz C-Class
Silver Award
BMW
--Dingolfing, Germany 40 BMW 5 Series and 6 Series
Silver Award
Daimler
--Bremen, Germany 40 Mercedes-Benz C-Class;
CLK-Class; SL-Class; and SLK-
Class
http://www.jdpower.com/corpora...8.pdf
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
WESTLAKE VILLAGE, Calif., June 22 /PRNewswire/ -- New vehicles sold by Chrysler, Ford and GM's domestic brands have improved in initial quality by an average of 10 percent, compared with 2008, surpassing the 8-percent rate of improvement by the industry overall, according to the J.D. Power and Associates 2009 Initial Quality Study(SM) (IQS) released today.
Overall, the industry average for initial quality is 108 problems per 100 vehicles (PP100) in 2009, down from 118 PP100 in 2008. Initial quality for domestic brands has improved to an average of 112 PP100 in 2009 from 124 PP100 in 2008. Lower PP100 scores indicate a lower rate of problem incidences and higher quality.
"Even in the face of unprecedented challenges, the Detroit automakers are keeping their focus on designing and building high-quality vehicles, which is a precondition for long-term success," said David Sargent, vice president of automotive research at J.D. Power and Associates. "High quality generally translates into reduced re-engineering costs and lower warranty expenses during a vehicle's life cycle. High quality also enhances an automaker's reputation for reliability, which is a critical purchase consideration for many consumers."
In addition to the marked improvement by domestic automakers, many import brands continued to perform well in 2009. Lexus leads the overall nameplate rankings, averaging 84 PP100. Following in the rankings are Porsche, Cadillac (which moves from 10th rank position in 2008 to third in 2009), Hyundai (improves from 13th rank position in 2008 to fourth in 2009) and Honda, rounding out the top five. Suzuki posts the largest improvement in ranking, moving from 32nd place in 2008 to ninth in 2009.
The study finds that initial quality for newly launched and redesigned models in 2009 has improved compared with previous years. Historically, all-new models have typically launched with below-average levels of initial quality. However, several all-new models in 2009, including the Hyundai Genesis, Kia Borrego, Toyota Venza and Volkswagen CC, perform considerably better than their respective segment averages. Many redesigned models in 2009 also show notable improvement from the previous generation--particularly the Acura TL, Ford F-150, Honda Pilot and Nissan Z.
"Achieving high levels of initial quality in all-new models is one of the greatest challenges for manufacturers," said Sargent. "Now that more manufacturers are getting their launch quality right straight out of the gate, consumers can expect the quality of new vehicles to continue to rise."
The Initial Quality Study serves as the industry benchmark for new-vehicle quality measured at 90 days of ownership. The study is used extensively by manufacturers worldwide to help them design and build better vehicles and by consumers to help them in their vehicle purchase decisions. Initial quality has been shown over the years to be an excellent predictor of long-term durability, which can significantly impact consumer purchase decisions. The study captures problems experienced by owners in two distinct categories--design-related problems and defects and malfunctions.
2009 IQS Ranking Highlights
Toyota Motor Corporation captures 10 segment awards--more than any other corporation in the 2009 study--including five for Lexus, four for Toyota and one for Scion. Lexus receives awards for the IS, GS, GX, LS and LX models. The Lexus LX has the fewest quality problems in the industry, with just 52 PP100. Toyota models receiving awards in their respective segments are the 4Runner (in a tie); Sienna; Tundra (in a tie); and Yaris.
Ford receives three awards for the Edge (in a tie); F-150 (in a tie); and Mustang. Garnering two awards each are Nissan (Altima and Z); and Honda (CR-V, in a tie, and Ridgeline).
Also receiving segment awards are: Chevrolet Trailblazer (in a tie), Chrysler PT Cruiser Wagon (in a tie), GMC Yukon, Hyundai Elantra Sedan, Mercury Sable and Scion tC.
Assembly Plant Awards
The Toyota Motor Corporation assembly plant in Higashi-Fuji, Japan, receives the Platinum Plant Quality Award for producing vehicles yielding the fewest defects and malfunctions. Averaging just 29 PP100, the plant produces the Lexus SC 430 and Toyota Corolla. Plant awards are based solely on average levels of defects and malfunctions and exclude design-related problems.
Among North and South American plants, the Honda plant in East Liberty, Ohio, which produces the Civic Sedan, CR-V and Element, achieves the Gold Plant Quality Award.
In the Europe and Africa region, Daimler's East London, South Africa, plant, which produces the Mercedes-Benz C-Class, receives the Gold Plant Quality Award.
The 2009 Initial Quality Study is based on responses from more than 80,900 purchasers and lessees of new 2009 model-year cars, trucks and multi-activity vehicles surveyed after 90 days of ownership. The study is based on a 228-question battery designed to provide manufacturers with information to facilitate identifying problems and drive product improvement. The study was fielded between February and May 2009.
Find more detailed results on new-vehicle quality performance as well as model photos and specs by reading an article, browsing a photo gallery and reviewing quality ratings at JDPower.com.
2009 Nameplate IQS Ranking
Problems per 100 Vehicles
Lexus 84
Porsche 90
Cadillac 91
Hyundai 95
Honda 99
Mercedes-Benz 101
Toyota 101
Ford 102
Chevrolet 103
Suzuki 103
Infiniti 106
Mercury 106
Industry Average 108
Nissan 110
Acura 111
BMW 112
Kia 112
Volkswagen 112
GMC 116
Buick 117
Audi 118
Pontiac 118
Scion 118
Volvo 118
Saturn 120
Mazda 123
Lincoln 129
Subaru 130
Dodge 134
Jaguar 134
Mitsubishi 135
Chrysler 136
HUMMER 136
Jeep 137
SAAB 138
smart 138
Land Rover 150
MINI 165
Top Three Models per Segment
Car Segments
Sub-Compact Car
Highest Ranked: Toyota Yaris
Hyundai Accent
Honda Fit
Compact Car
Highest Ranked: Hyundai Elantra Sedan
Toyota Prius
Honda Civic
Compact Sporty Car*
Highest Ranked: Scion tC
Volkswagen GTI
Compact Premium Sporty Car*
Highest Ranked: Nissan Z
Mercedes-Benz SLK-Class
Entry Premium Vehicle
Highest Ranked: Lexus IS
Cadillac CTS (tie)
Infiniti G-Series (tie)
Midsize Premium Car
Highest Ranked: Lexus GS
Acura RL
Lexus ES
Midsize Sporty Car*
Highest Ranked: Ford Mustang
Large Premium Car*
Highest Ranked: Lexus LS
Mercedes-Benz S-Class
Midsize Car
Highest Ranked: Nissan Altima
Pontiac G6
Chevrolet Malibu
Large Car
Highest Ranked: Mercury Sable
Toyota Avalon
Chevrolet Impala
NOTE: For a segment award to be issued, there must be at least three models with sufficient sample that comprise 80 percent of market sales within an award segment. There were only two premium sporty models and no large van models with sufficient sample size, thus no premium sporty or large van awards have been issued.
*No other model in this segment performs above the segment average.
Top Three Models per Segment
Truck/Multi-Activity Vehicle (MAV) Segments
Compact MAV
Highest Ranked: Chrysler PT Cruiser Wagon (tie); Honda CR-V (tie)
Mitsubishi Outlander
Midsize MAV
Highest Ranked: Chevrolet TrailBlazer (tie); Ford Edge (tie); Toyota 4Runner (tie)
Large MAV*
Highest Ranked: GMC Yukon
Chevrolet Tahoe
Midsize Premium MAV
Highest Ranked: Lexus GX
Lexus RX
Cadillac SRX
Large Premium MAV
Highest Ranked: Lexus LX
Cadillac Escalade
Mercedes-Benz GL-Class
Large Pickup
Highest Ranked: Ford F-150 (tie); Toyota Tundra (tie)
Chevrolet Avalanche
Midsize Pickup
Highest Ranked: Honda Ridgeline
Nissan Frontier
Ford Ranger
Minivan*
Highest Ranked: Toyota Sienna
Honda Odyssey
NOTE: For a segment award to be issued, there must be at least three models with sufficient sample that comprise 80 percent of market sales within an award segment. There were only two premium sporty models and no large van models with sufficient sample size, thus no premium sporty or large van awards have been issued.
*No other model in this segment performs above the segment average.
2009 Assembly Plant Quality Award Recipients
Based on Vehicles Produced for U.S. Market
Award PP100 Model(s) Produced at Plant
(defects/
malfunctions only)
Platinum Award
Toyota Motor Corporation
-- Higashi-Fuji, Japan 29 Lexus SC and Toyota Corolla
North/South America
Gold Award
Honda Motor Company
--East Liberty, Ohio 41 Honda Civic, CR-V and Element
Silver Award
General Motors Corporation
--Oshawa, Ontario (Car) 42 Buick LaCrosse and
Chevrolet Impala
Bronze Award
Ford Motor Company
--Kentucky Truck 43 Ford F-250/F-350 Super Duty
Bronze Award
General Motors Corporation
--Bowling Green, KY 43 Cadillac XLR and
Chevrolet Corvette
Bronze Award
Toyota Motor Corporation
--Georgetown, KY 43 Toyota Avalon, Camry and
Venza
Asia Pacific
Silver Award
Toyota Motor Corporation
--Fujimatsu, Japan 30 Toyota Prius
Bronze Award
Toyota Motor Corporation
--Kyushu, Japan 34 Lexus ES; IS; and RX;
Toyota Highlander
Europe and Africa
Gold Award
Daimler
--East London, South Africa 38 Mercedes-Benz C-Class
Silver Award
BMW
--Dingolfing, Germany 40 BMW 5 Series and 6 Series
Silver Award
Daimler
--Bremen, Germany 40 Mercedes-Benz C-Class;
CLK-Class; SL-Class; and SLK-
Class
http://www.jdpower.com/corpora...8.pdf
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
06-23-2009, 10:43 AM
#2
2009 J.D. Power Initial Quality Study...Acura dropped!
Linky: http://www.edmunds.com/insideline/do...ticleId=151012
"Among those brands falling below the industry average were BMW, Acura, Buick, Audi, Volvo, Saturn, Lincoln, Jaguar, Jeep, Saab, Smart and Land Rover. Mini finished at the bottom of the IQS rankings."
"Among those brands falling below the industry average were BMW, Acura, Buick, Audi, Volvo, Saturn, Lincoln, Jaguar, Jeep, Saab, Smart and Land Rover. Mini finished at the bottom of the IQS rankings."
06-23-2009, 12:15 PM
#3
Senior Moderator
Deep breath.....it's just initial quality. Means nothing. Wait 5 years and then see where the vehicles stand.
And if I remember from last year or the year before, Acura was just below the average, too.
And if I remember from last year or the year before, Acura was just below the average, too.
06-23-2009, 01:49 PM
#6
WTH happened to my garage
Trending Topics
06-23-2009, 09:23 PM
#8
All the problems that I have seen or heard of are pretty minor issues. I have seen many other new cars with major engine problems as well as transmissions. I think they should also let everyone know the cost of repairs in there findings. I don't mind paying for a screwed up windshield molding, but I sure wouldn't want to pay for a engine block just out of warranty.
06-23-2009, 10:53 PM
#9
Acura is very confident that most of the IQS problems are due to a customer not knowing how to use a function. Thus when asked, they say: "yeah...my bluetooth doesn't work" The reality is that it works fine but it wasn't set up a time of delivery or they failed to read the manual. A quick look through some of the common "how do I" questions on this forum show us that.
Acura has spent a good deal of time focusing on "perfect deliveries" with more training, web training, and a personal settings checklist. It will be interesting to see if the scores qo up.
Acura has spent a good deal of time focusing on "perfect deliveries" with more training, web training, and a personal settings checklist. It will be interesting to see if the scores qo up.
06-24-2009, 12:45 PM
#10
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Acura is very confident that most of the IQS problems are due to a customer not knowing how to use a function. Thus when asked, they say: "yeah...my bluetooth doesn't work" The reality is that it works fine but it wasn't set up a time of delivery or they failed to read the manual.
06-24-2009, 01:46 PM
#11
^ This pretty much illustrates the point. Depending on how the question is asked and the available answers, this could come out as a negative response on IQS. Franky, I love the implementation of the G1 and G2 TSX and hate the (more visual) version in the new TL. C'est la vie!
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