So over the weekend my driver's side window gets smashed, and my motor breaks as well. I call Rosenthal Acura where I'm told to bring it in that Monday, even though they would be able to fit me in on that Tuesday so that I can keep the car in their garage.

I drop off the car, and get called yesterday saying its done. I pick up my car and drive away, everything seems fine. I'm literally 1000 feet down the block when I test the Auto function on the window; it goes down fine, but on the way up it stops and goes back down automatically. I immediately bring it back where a tech takes it to "lube" it up. It works fine and I go home.

Last night:

Window starting doing the same thing again. I call and they say bring it back, and my service advisor sounded apologetic.

Tonight:

Car smells terrible, I check the carpets and they are SOAKED. What do you guys suggest the correct course of action should be on my part. My service adviser is a really nice guy and takes care of me.

 

id go have a word but keep your cool

 

Just bring it back, but nothing much they can do other than leaving it in the sun, blow dry it, then shampoo cleaning it.

There are stuff that you can buy and leave it in the car for it to absort moisture.

 

but it was on their lot. shouldn't it be their liability to give this guy a full detail and drying of his car?

 

YES YES YES YES YES! I HATE when these kinds of things happen. I hate dealers with a passion, but at first, keep your cool, go back and confront them with the problem, make it obvious that one of their employees did it, and ask what they're going to do about it, if they say no, screw the cool.

Mr. dealer, meet mr. lawyer.

 

Go back there and be professional like you would expect them to be. Depending on what their response is, I would suggest that they should replace the entire carpet. It's possible that they may never get that smell out.

 

Just hope you are dealing with honest dealer. otherwise, it will be your words against theirs.

 

I would make them send it out for a full detail

 

i would make them give new carpet in ur car, the smell may never come out ... keep us updated on what happens

 

...
... & if they can't get the carpet cleaned right