Any good Bay Area Acura dealer service department?
08-30-2001, 12:15 PM
#1
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Join Date: Jun 2001
Location: Union City, CA
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Any good Bay Area Acura dealer service department?
Hello all,
I wonder if anyone know any good Acura dealer
service department in Bay Area. I work in Cupertino
and live in Union City.
I tried Stevens Creek Acura but I don't think they
do good work in warranty item. Their service manager
is very polite. But their mechanic seems to
make some minor thing worse. That makes me reluntant
to go there again even they are close to where I work.
What happened is I had them to do the oil change
on my TLS yesterday. At the same time, I asked them
to align the trunk lib if it is an easy job. At the end
of the day, I picked up the car. I found that the
remote trunk opener unit is awefully loud when I
open it with my remote. You hear 1st quiet sound
of 'click' (that's normal), then 2nd very loud sound of
'ping' (that's abnormal).
Before they worked on it,
the 2nd sound is as quiet as the first 'click' sound,
now it's like 'pinging' on trunk's metalsheet.
Well, the remote trunk opener still works, they insisted
it was normal. But that's really
make me wonder the quality of work they have done
is quite unsatisfactory.
Any good recommendation is appreciated..
-- william
I wonder if anyone know any good Acura dealer
service department in Bay Area. I work in Cupertino
and live in Union City.
I tried Stevens Creek Acura but I don't think they
do good work in warranty item. Their service manager
is very polite. But their mechanic seems to
make some minor thing worse. That makes me reluntant
to go there again even they are close to where I work.
What happened is I had them to do the oil change
on my TLS yesterday. At the same time, I asked them
to align the trunk lib if it is an easy job. At the end
of the day, I picked up the car. I found that the
remote trunk opener unit is awefully loud when I
open it with my remote. You hear 1st quiet sound
of 'click' (that's normal), then 2nd very loud sound of
'ping' (that's abnormal).
Before they worked on it,the 2nd sound is as quiet as the first 'click' sound,
now it's like 'pinging' on trunk's metalsheet.
Well, the remote trunk opener still works, they insisted
it was normal. But that's really
make me wonder the quality of work they have done
is quite unsatisfactory.
Any good recommendation is appreciated..
-- william
01-07-2002, 01:48 AM
#4
Three Wheelin'
Join Date: Jul 2001
Location: San Jose
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yeah that's what people say too, it's pretty good i guess. i will probably give it a try later. my car problems are arising now.....
you can also try sunnyvale acura, it's much smaller and i think they are decently ok too.
you can also try sunnyvale acura, it's much smaller and i think they are decently ok too.
01-09-2002, 05:20 PM
#6
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I've had good experiences with Pleasanton Acura. They went out of there way to chase down an intermittent noise in the front end of my TL-S. At first the mechanic couldn't find the problem, but they suggested a joint ride when I can by after work. Eventually we experienced the noise and the next day it was completely fixed. BTW, it was a miss-adjusted hood latch. They supplied excellent loaners via Enterprise. All warranty problems and the early service bulletins were taken care of without hassle. Service I had to pay for wasn't cheap though!
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