Rear sunshade- Warranty

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Old Jan 3, 2012 | 11:34 PM
  #1  
allblckevrythin's Avatar
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Rear sunshade- Warranty

So my rear sunshade is not working properly and gets stuck halfway up. According to Acura of Westchester its going to need a new motor and it will cost about $550..

Last year I bought a extended warranty from them, which I am still covered for, but the dealership told me Acura will not cover the motor for the shade. I could have sworn when I bought the extended warranty they said it was covered. Also, when looking at the paperwork for the warranty one of the things that is covered is "Computers/Electronics:including switches, sensors. SRS control unit".

When I asked the guy why the sunshade is not covered he said he didnt know but it might have to do with it being part of the interior trim. He said I would have to take it up with Acura. I told him I see no difference between the rear sunshade and any of the windows. You push a button for that object (window or shade) to go up and down and if it doesnt work then its a problem with the sensor or the motor moving that object. I bring this up becuase I was told the window motor is covered under the warranty. I could understand if it was a wear and tear item or interior lightbulbs but you would think a motor on a sunshade should be covered.

So my question is, has anyone had a rear sunshade fixed under warranty?
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Old Jan 4, 2012 | 06:04 AM
  #2  
miner's Avatar
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Joined: Apr 2002
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From: The Woodlands, TX
I have under the 4/50 warranty - haven't had to under my extended waranty.
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Old Jan 4, 2012 | 06:36 AM
  #3  
db22's Avatar
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Originally Posted by allblckevrythin
So my rear sunshade is not working properly and gets stuck halfway up. According to Acura of Westchester its going to need a new motor and it will cost about $550..

Last year I bought a extended warranty from them, which I am still covered for, but the dealership told me Acura will not cover the motor for the shade. I could have sworn when I bought the extended warranty they said it was covered. Also, when looking at the paperwork for the warranty one of the things that is covered is "Computers/Electronics:including switches, sensors. SRS control unit".

When I asked the guy why the sunshade is not covered he said he didnt know but it might have to do with it being part of the interior trim. He said I would have to take it up with Acura. I told him I see no difference between the rear sunshade and any of the windows. You push a button for that object (window or shade) to go up and down and if it doesnt work then its a problem with the sensor or the motor moving that object. I bring this up becuase I was told the window motor is covered under the warranty. I could understand if it was a wear and tear item or interior lightbulbs but you would think a motor on a sunshade should be covered.

So my question is, has anyone had a rear sunshade fixed under warranty?
1 If the motor puts it half way up then the motor is working. It may be a sensor or a physical mis-alignment.
2 Check the warranty, is the rear sunshade a line item exemption? If not then it's covered. A motor is NOT interior trim.
3 Try the nice approach first, courtesy fix mat come your way.
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Old Jan 4, 2012 | 09:23 AM
  #4  
oo7spy's Avatar
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Joined: Dec 2010
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From: Austin, TX
And take it up with Acura if you have to. They generally seem to be generous in helping customers, especially the ones who gave them $50k for their car.
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Old Jan 4, 2012 | 12:37 PM
  #5  
SSjTrunks112O's Avatar
Racer
 
Joined: Feb 2010
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Had your same issue & also got it repaired under the 4/50 warranty..
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Old Jan 4, 2012 | 12:44 PM
  #6  
tlmaster1's Avatar
Instructor
 
Joined: Jun 2009
Posts: 240
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From: NJ
take it to another dealer...
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