I agree that there are two sides two every story and I challenge Ron to come on and defend himself.
Now, maybe he is very busy and that's his explanation but perhaps he will make it right by apologizing to me on this Forum, admit he ignored me, and do what he promised.
I'm not holding my breath.

Man, I was just getting ready to pull the trigger on buying the rims for my 06 RL, but I cannot take the chance of having this kinda experience that Fibbidiboo had. I think my RL would look great with the rims, but I wont sacrifice the smoothness of my ride to look better. Thanks for your story Fibbidiboo, I will keep an eye out to see how this is resolved.

Fibbidiboo, I'm sure he'll make it right. I've personally purchased wheels from him for my TL and found him communicative and honest, so I'm willing to vouch for him. I thought he'd been away recently? In any case, I am 100% sure he will make it right. I know you've done your part and emailed him already.

Are you sure the wobbly ride is not just your tires? Just asking, not doubting you.....

I thought from what I have read that he looked to be pretty honest myself, but sometimes stuff happens. Hopefully it will work out for the guy.

To be candid, I'm not sure what the reason for the wobble. I was impressed by the installer and his equipment and the tires are, coincidentally, the same as those that Ron has tried with this wheel. He offered to sell me an extra that he has.

But that has now become the side issue for me and as much as I regret washing dirty laundry in public, I felt it important for those who read this forum to know the experiences of one customer with this man, whom I haven't spoken to since he called me to tell me the problem as I was driving to the installer---more than a month ago.

just got back from a weekend away due to business travel. Anyway, I kinda felt this one coming, after all, every email you've sent, I have replied and even followup replied, with no relative reply back from you. The only mistake I have made would be to have called after I received your emails. I am concluding that your email is messed up. I will call you tomorrow to figure it out, but my reason for the $200 refund not going thru was becasue I was waiting for your reply back whether you wanted the new hubcentric spacers or the $200 refund. (3 other customers have decided to go with the new hubcentric spacers with success). So I will call you tonight and confirm. Customer support and service is my priority, and we have had nothing but good situations up to date. I guess the planets lined up for this one and I really would appoligize for not replying to emials, but in 100% hoinesty, i did reply. There would be no reason for me to just ignore the situation after I initiated the phone call to cover any mistake we have made from before. Please understand the miscommunication and allow me to make an atempt to satisfy your needs with clear communication now that we know the emails are not working properly.

Thanks for the reply, Ron. It's always good to hear both sides of the story in a case like this.

I think this should work itself out. :)

Glad to hear from you.
Last time I spoke to you and I knew you are a great guy and care for your customer.
I am sure that the problem will be resolved between you and fibbidiboo.

Well, foir one, no matter what personal comments werte made, I will be refunding the payment I promised just to soften the situatiuon regarding the whole part number problem (which was offered before any of this argument was even established). But from a personal standpoint, this customer is one arrogant individual. I called like I said, and I replied to the emails, yet he threatened me with this and that, saying he doesn't want any excuses, and he will be taking the next step needed to take care of the situation.

All I am saying is that a small miscommunication and a vacation time has made "Fib" a very disrespectful person who has insulted me without appology. I really can't defend myself from this, afterall, it is impossible to maintain a 100% satisfaction rate for customer service in todays world. Either way, My offer stands, if you still want the hubcentric spacers, I will gladly send them to you and you will be set with no vibrations. If my replies to your emails would have gone thru, then we wouldn't be in this situation today.
Thank you and I hope you enjoy our wheels, feels kind of awkward to have such an insulting person driving on wheels made by the manufacturer he hates so much, lol.

The excuses Ron has made for not communicating with me are laughable and disingenuous. I just got a call from him (why couldn't he do that a month ago after my third attempt to reach him?) Emails are very easy to reply to: hit Reply, type your message, hit send. I have emails from Ron so I know he can do it.
The phone call was like the above post, full of excuses and a promise to refund my money. I will let you know if that happens.

Um...could you guys take it to PM? The two of you obviously have a lot to talk about. No need for rudeness from either party. Thanks! And post about this again when the situation is resolved.

:cheers:

Its already refunded, and do whatever you like, I don't know if you feel like a big man because i said I will refund you the payment, and you follow it up by saying in basic terms, "YOU BETTER, OR ELSE". If I wanted, i could easilly just send any 3rd party who requests proof of the sale the actual invoice with a tracking number saying that the package has been delivered and a copy of our sales policy. Would be no problem for me to take back the casual promise of $200 that I offered out of good will just to piss you off. But I know how to seperate business from a personal attack from a promised refund out of good will on my behalf. So just watch the insults when you make a purchase and take off on vacation, the next business might not be so forgiving.

Sorry bob, its resolved. I refunded the $200 out of good will, I forgive him for the personal comments he made and in my book its over. Maybe I should send him some emblems to promote the company, lol.