I bought my RL in May...

Negotiated $1,746 for a 7yr/100K mile extended warranty. The cost of the warranty was rolled into my financing. This was on a Friday afternoon.

Next day I tell them that I found out I could purchase the warranty for $1,100 on the internet (Ray Laks) and I want a refund.

They tell me that they'll match it. They assurred me that they could work it out with Honda Finance. No problem, all I needed to do was fill out the paperwork. I would then see the difference credited to my account (~$600).

A couple of months later I get a call from the finance manager telling me they made a mistake. They credited me the entire amount ($1,746) and now they can't charge the other amount to my loan. I need to come in an pay them $1,100.

Quite honestly, if I had or wanted to add another $1,100 to the downpayment, I would have. That's why I financed it. I told them they made the mistake, and now they need to fix it.

I hear nothing for two months, today I get a call from the general manager telling me the same thing. Again, I tell them I do not care to cough up $1,100 or put that amount on a credit card. Apparantly the finance guy no longer works there, and I spoke to Honda Finance and they said my contract can't be altered.

What are my options? I'm not looking to pull one over on them. They made the mistake.

 

sorry this might be off topic, but how do you purchase the extended warrenty on the internet from Ray Laks?

 

http://www.hondacuraworld.com/Mercha...gory_Code=WARR

 

so, if I were to choose the one you have I would go with /$0 deductible, then 7yrs/100k miles, correct?

 

Yep.

 

ok, now, what was your question again? j/k

 

Negotiate something out with them. Free oil changes and tire rotations for the next few years, or have them give you some parts; wheel locks, winter mats, etc. They know they messed up, and if you're reasonsable, so will they be.

 

So, since they credited you the entire amount do you still have the extended warranty?

 

Yes I still have it. Bottom line is they're out the money.

 

If you surley were credited the full amount in error, and you know you owe the money, I would be certain the dealer would/should accept what ever terms you want to pay them back.

I would suggest you offer to pay the amount pro-rated to the term of the loan interest free since the error was theirs.

If the loan was for 4 years then repay at the rate of 1100/4 or 275/year or $23/month.

 

Or, ask if you can pay as Acura allows now, 18 months no interest. That is how I purchased my Acura warranty. 7/120000, $0 deductible.