Well I posted bad experiences so here's a good one
02-28-2001, 06:15 PM
#1
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Well I posted bad experiences so here's a good one
I went to Park Avenue Acura yesterday, as was recommended by people from this forum, for my 15,000 mile check. I must say that it was a good overall experience. I tallked to the service rep and told him what I wanted. They followed my instructions to a "T". I mentioned the "hairy" seats and they brought the service manager out. He said he had not seen it before but would talk to the Acura service rep about it.
They called me a few hours later and informed me that the car would be ready soon and they wanted permission to replace the black molding inside the right front wheel well, as it was cracked. It was cracked from a collision I had back in June when I got sideswiped. I authorized that. When I went to pick up the car, it was ready, washed, vacuumed, and serviced. They told me that they roadtested it and noticed that the sunroof was making noise so they fixed that. They also noticed a bubble in the molding around the rear seat windows and ordered 2 new moldings.
Very courteous people and defintely eager for new customes. I will defintely go back.
As I was leaving, the service writer gave me a little package. In it was a Park Avenue Acura T-shirt and a handy ice scraper with a woll covering over the handle. Kinda nifty. When I got in the car, there was a card attached to the rearview mirrow. I took it off and it was a thank-you note for visiting. There was a picture on the back and it was personally signed by one "Jens Heydel". Very nice service. I highly recommend them for service!
Sorry for the length.
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01 CL-S NightHawk Black/Ebony Bowling Ball Interior
They called me a few hours later and informed me that the car would be ready soon and they wanted permission to replace the black molding inside the right front wheel well, as it was cracked. It was cracked from a collision I had back in June when I got sideswiped. I authorized that. When I went to pick up the car, it was ready, washed, vacuumed, and serviced. They told me that they roadtested it and noticed that the sunroof was making noise so they fixed that. They also noticed a bubble in the molding around the rear seat windows and ordered 2 new moldings.
Very courteous people and defintely eager for new customes. I will defintely go back.
As I was leaving, the service writer gave me a little package. In it was a Park Avenue Acura T-shirt and a handy ice scraper with a woll covering over the handle. Kinda nifty. When I got in the car, there was a card attached to the rearview mirrow. I took it off and it was a thank-you note for visiting. There was a picture on the back and it was personally signed by one "Jens Heydel". Very nice service. I highly recommend them for service!
Sorry for the length.------------------
01 CL-S NightHawk Black/Ebony Bowling Ball Interior
02-28-2001, 06:27 PM
#2
Racer
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Man, I wish the service at my dealership was like that..they don't listen to anything I say. And they're really rude!
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01 white/ebony CL-S
No Mods yet
Getting V-AFC soon
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01 white/ebony CL-S
No Mods yet
Getting V-AFC soon
02-28-2001, 06:33 PM
#3
Burning Brakes
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dang, that is awesome service, my dealer sucked crap... he still hasn't gotten back to me on the touch up paint I wanted... that is it, i am going to park ave, although it will be quite a drive.
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2001 Stock Black/Black CL Type S
since 11/29/00
1000+ miles now and climbing
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2001 Stock Black/Black CL Type S
since 11/29/00
1000+ miles now and climbing
02-28-2001, 06:39 PM
#4
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Does anybody know of any Acura sevice departments in the San Francisco / Bay Area.
I use Serramonte acura, but they are a bunch of A##HOLES!!
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01' CL Type-S, Navigation, Spoiler
4% tint on the backs and 34% on the fronts
Eibach Pro-Kit Springs (2" Drop)
I use Serramonte acura, but they are a bunch of A##HOLES!!
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01' CL Type-S, Navigation, Spoiler
4% tint on the backs and 34% on the fronts
Eibach Pro-Kit Springs (2" Drop)
02-28-2001, 07:47 PM
#5
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Good-bye Somerville Acura....Hello Park Avenue Acura!
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sundance gold - no nav,17%tint,black carbon fiber dash kit, whole bunch of dealer accessories.
1981 Porsche 911 SC since new.
2000 VW Turbo Beetle
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sundance gold - no nav,17%tint,black carbon fiber dash kit, whole bunch of dealer accessories.
1981 Porsche 911 SC since new.
2000 VW Turbo Beetle
02-28-2001, 08:38 PM
#6
on bin laden
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About the hairy seats ... I assume you mean the threads coming thru the perforation in the leather. My dealership (Bloomington Acura) is ordering me a new seat cover ... i've brought it in twice for the same thing ... i think they got sick of pulling out each and every piece of thread.
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Black 2001 Type S
Xephyr Cold Air Intake
PIAA 19169 Road Lamps
***Still 2 rims not scratched***
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Black 2001 Type S
Xephyr Cold Air Intake
PIAA 19169 Road Lamps
***Still 2 rims not scratched***
02-28-2001, 08:54 PM
#7
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The one dealer in the Albany area has pretty good service too. They always give you a follow up call to be sure all went well and if you fill out a dealership service survey you get a free oil change!
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hi soopa
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hi soopa
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02-28-2001, 09:22 PM
#8
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Okay, here's another. You guys know the problem with the SS because of a drink or something spilled in the area of the shifter. (Incidentally, why don't they have a boot like everyone else so that nothing can get down there...sheesh...my 72 SuperBeetle had it1) anyway, they special ordered the part about a month ago....Friday they called to say that it was in. I made an appointment for monday. They had the car all day (delicate operation I was told). They finished the car when they said they would, it was clean inside (ice and rain so they didn't wash it) and everyone from Dean (service manager) to the salespeople (I didn't get there until 8 and the service dept was gone). They left my keys and the paperwork with the salesperson...they hooked me up and I was out in less than five minutes. A rep. called today for follow-up ...it's been great so far!
dee
Incidentally, that's Don Carlton Acura of Tulsa, OK.
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PimpDaddy Gold, Deep Tint, BAAAAAD Attitude
dee
Incidentally, that's Don Carlton Acura of Tulsa, OK.
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PimpDaddy Gold, Deep Tint, BAAAAAD Attitude
02-28-2001, 09:33 PM
#9
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<font face="Verdana, Arial" size="2">Originally posted by fbazakos:
About the hairy seats ... I assume you mean the threads coming thru the perforation in the leather. My dealership (Bloomington Acura) is ordering me a new seat cover ... i've brought it in twice for the same thing ... i think they got sick of pulling out each and every piece of thread.
</font>
About the hairy seats ... I assume you mean the threads coming thru the perforation in the leather. My dealership (Bloomington Acura) is ordering me a new seat cover ... i've brought it in twice for the same thing ... i think they got sick of pulling out each and every piece of thread.
</font>
That's what I'm talking about. They seem to go away with useage. My problem is in the rear seats because no one ever sits back there. When it finally warms up above 50 degrees, I might be more enthusiastic about trying to eradicate but so far too cold.
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01 CL-S NightHawk Black/Ebony Bowling Ball Interior
02-28-2001, 09:37 PM
#10
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2001 Acura Red CL Type S.
1997 Honda Civic EX.
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2001 Acura Red CL Type S.
1997 Honda Civic EX.
!!!! VTEC Power !!!!
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02-28-2001, 09:40 PM
#11
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<font face="Verdana, Arial" size="2">Originally posted by fbazakos:
About the hairy seats ... I assume you mean the threads coming thru the perforation in the leather. My dealership (Bloomington Acura) is ordering me a new seat cover ... i've brought it in twice for the same thing ... i think they got sick of pulling out each and every piece of thread.
</font>
About the hairy seats ... I assume you mean the threads coming thru the perforation in the leather. My dealership (Bloomington Acura) is ordering me a new seat cover ... i've brought it in twice for the same thing ... i think they got sick of pulling out each and every piece of thread.
</font>
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01 CL-S NightHawk Black/Ebony Bowling Ball Interior
02-28-2001, 10:53 PM
#12
Glad to see we could be of service.thanks again, Jens
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1992 mazda Miata lowered with Eibach springs KYB AGX adjustable struts Sparco racing buckets 4 point safety harnesses Momo steering wheel lo profile headlite system with PIAA superwhite bulbs Custom audio system Custom gauges Jackson racing supercharger with header and Greddy cat back exhaust and a ton of other stuff 2000 Honda Civic on APEX coilovers Full Alpine Audio system factory fogs with Piaa bulbs Catz ZETA headlamp system tinted custom taillites and on and on
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1992 mazda Miata lowered with Eibach springs KYB AGX adjustable struts Sparco racing buckets 4 point safety harnesses Momo steering wheel lo profile headlite system with PIAA superwhite bulbs Custom audio system Custom gauges Jackson racing supercharger with header and Greddy cat back exhaust and a ton of other stuff 2000 Honda Civic on APEX coilovers Full Alpine Audio system factory fogs with Piaa bulbs Catz ZETA headlamp system tinted custom taillites and on and on
03-01-2001, 10:43 AM
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gto2050, Sounds good.. I'll be going there for my 15k when it comes up. How much did they charge ya for everything?
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2001 Silver 3.2CLS
-Muds, Spoiler, Hardwire 8500, Prolarg M-6 lamps
Planning: Comptech Headers, Sways, CAI
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2001 Silver 3.2CLS
-Muds, Spoiler, Hardwire 8500, Prolarg M-6 lamps
Planning: Comptech Headers, Sways, CAI
03-01-2001, 12:11 PM
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i am not real sure where woodbridge is, but park ave acura is a mile from the garden state plaza(paramus) in maywood, it is right off many major highways (route 4, route 80, route 17, garden state parkway)
03-01-2001, 12:13 PM
#17
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<font face="Verdana, Arial" size="2">Originally posted by tel1sps:
gto2050, Sounds good.. I'll be going there for my 15k when it comes up. How much did they charge ya for everything?
</font>
gto2050, Sounds good.. I'll be going there for my 15k when it comes up. How much did they charge ya for everything?
</font>
THey had an internet special for $199. They actually sent me an e-mail. The service manager, Wayne Gruen and on of the techs read this board frequently.
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01 CL-S NightHawk Black/Ebony Bowling Ball Interior
03-01-2001, 12:15 PM
#19
Someday pigs WILL fly!
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<font face="Verdana, Arial" size="2">Originally posted by pv22clif:
i am not real sure where woodbridge is, but park ave acura is a mile from the garden state plaza(paramus) in maywood, it is right off many major highways (route 4, route 80, route 17, garden state parkway)</font>
i am not real sure where woodbridge is, but park ave acura is a mile from the garden state plaza(paramus) in maywood, it is right off many major highways (route 4, route 80, route 17, garden state parkway)</font>
LOL, I'm not Jens but the dealership is located in Maywood. It's between I-80, Rt17, and Rt4.
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01 CL-S NightHawk Black/Ebony Bowling Ball Interior
03-01-2001, 12:20 PM
#20
teh Senior Instigator
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<font face="Verdana, Arial" size="2">Originally posted by gto2050:
LOL, I'm not Jens
</font>
LOL, I'm not Jens
</font>
03-01-2001, 12:23 PM
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For the "hairy seat" problem, have you guys tried using packing tape to just pull the cotton fibers out? I don't have this problem anymore because people sit in my seats and likey take the fibers with them when the exit the car.
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2001 Acura 3.2CL Type-S
Satin Silver/Ebony
No Navi
35% tint/Wheel locks/Splash guards/PIAA 19169 bulbs/K&N 33-2178 air filter/Mobil-1 5W-30 oil & filter/One scratched rim
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2001 Acura 3.2CL Type-S
Satin Silver/Ebony
No Navi
35% tint/Wheel locks/Splash guards/PIAA 19169 bulbs/K&N 33-2178 air filter/Mobil-1 5W-30 oil & filter/One scratched rim
03-01-2001, 12:29 PM
#22
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<font face="Verdana, Arial" size="2">Originally posted by MikeN:
For the "hairy seat" problem, have you guys tried using packing tape to just pull the cotton fibers out? I don't have this problem anymore because people sit in my seats and likey take the fibers with them when the exit the car.
</font>
For the "hairy seat" problem, have you guys tried using packing tape to just pull the cotton fibers out? I don't have this problem anymore because people sit in my seats and likey take the fibers with them when the exit the car.
</font>
But traffic does seem to make it less noticeable.------------------
01 CL-S NightHawk Black/Ebony Bowling Ball Interior
03-01-2001, 12:29 PM
#23
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<font face="Verdana, Arial" size="2">Originally posted by gto2050:
THey had an internet special for $199. They actually sent me an e-mail. The service manager, Wayne Gruen and on of the techs read this board frequently.
</font>
THey had an internet special for $199. They actually sent me an e-mail. The service manager, Wayne Gruen and on of the techs read this board frequently.
</font>
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2001 Silver 3.2CLS
-Muds, Spoiler, Hardwire 8500, Prolarg M-6 lamps
Planning: Comptech Headers, Sways, CAI
03-01-2001, 12:33 PM
#24
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<font face="Verdana, Arial" size="2">Originally posted by CLpower:
then you are not the man
</font>
then you are not the man
</font>
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01 CL-S NightHawk Black/Ebony Bowling Ball Interior
[This message has been edited by gto2050 (edited 03-01-2001).]
03-01-2001, 12:48 PM
#25
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Hairy seat solution.
Those of you with the hairy seat problem, try taking a can of compressed air and spraying it on the seat. The air might lift the leather and force the cotton back in... Just a thought.
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Red 3.2 CL-S.
"Life is too short not to be Italian." -Paul Sorvino
Those of you with the hairy seat problem, try taking a can of compressed air and spraying it on the seat. The air might lift the leather and force the cotton back in... Just a thought.
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http://albums.photopoint.com/j/Album...698&a=11616550
Red 3.2 CL-S.
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03-01-2001, 12:54 PM
#26
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<font face="Verdana, Arial" size="2">Originally posted by tel1sps:
What would be the best way of getting on their mailing list?
[/B]</font>
What would be the best way of getting on their mailing list?
[/B]</font>
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01 CL-S NightHawk Black/Ebony Bowling Ball Interior
03-01-2001, 12:59 PM
#27
Hi everyone-
Thanks for the kind words. If you need info or help, you can e-mail me at:
wayne.gruen@parkavemotors.com
and I'll do all I can to help out. We plan on doing the accessory work in a big way and will work on both Acura and Honda products.
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Wayne Gruen
Service Manager
Park Ave Acura
Thanks for the kind words. If you need info or help, you can e-mail me at:
wayne.gruen@parkavemotors.com
and I'll do all I can to help out. We plan on doing the accessory work in a big way and will work on both Acura and Honda products.
------------------
Wayne Gruen
Service Manager
Park Ave Acura
03-01-2001, 01:16 PM
#28
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<font face="Verdana, Arial" size="2">Originally posted by gto2050:
I would just call them and ask for Wayne. The tel number is 201-587-9000.
</font>
I would just call them and ask for Wayne. The tel number is 201-587-9000.
</font>
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2001 Silver 3.2CLS
-Muds, Spoiler, Hardwire 8500, Prolarg M-6 lamps
Planning: Comptech Headers, Sways, CAI
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