I got a response from Mike Spencer, Manager, Acura Public Relations to my letter regarding the transmission failures on Acura CL/TL cars:

"I am not aware of any transmission failures on the CL Type S. I'll look into it"

 

I smell a liar. Either way, someone should print out the Tranny Forum and send it all to him.

 

How can this be other than a very straight forward lack of communications between everyone at Acura?? How in the hell can the transmission be backordered (damnit it's been a month and i'm still waiting on mine, and just called the dealership and they have not clue when I will!! + they tell me that they just had a guy that had his car in for 2 months and just got it back) and no one in upper management not know about it?

Ok I get more and more frustrated everytime I hear about this crap.

 

which dealer is your car at, jsuppi?

 

What a tool....I wonder if hes aware that there is now a Six-Speed available for the CLS !

 

Maybe he thinks you are asking about the manual.

 

BULLSHIT

 

Couldn't you invoke the lemon law if they have your car in for longer than a month

 

You sure this guy works for Acura...sounds more like a moron they found off the streets.

 

LOL

 

John Eagle

 

I would assume so (and I sure as hell will be if it takes them that long), but I guess this person didn't.

 

In his defence, it's entirely possible he doesn't know about it. He probably just sticks around ONLY in customer relations and doesn't get to see stuff like a 10 year backorder on trannies. What would be really interesting is to see how he handles it.

We know there's a problem. If he digs deep enough, he can see symptoms of the problem. And if he does the "right" thing, he would bring this up to his boss/engineering/whatever to get this fixed or issued as a bulletin.

 

Funny enough that is what a VP at Honda Canada said to me... "I don't know about any tranny problems with the CL"... Although the dealer fully admits it...


These guys at head office approve all tranny replacements and warrenty work and certainly see the repair bills... which makes this odd... very odd........

 

For sure they know about the tranny problem. If they admit to knowing about it, I'm sure they would be legally bound to fix all the trannies out there...hence, a recall would be issued. And, recalls cost lots of money...which, by the way, cuts into their profit margin.

If I were in their position, I would probably do the same thing. If there were a tranny problem, I wouldn't admit to it. I'd just fix the ones that break down and hope that the majority of the owners don't have messed up trannies.

 

 

Just some legal know how about that letter. KEEP IT, If its hand signed and he is acting as a representative of ACURA, this can really help you in the long run. It shows Acura being negligent in a product or in legal turns you may have a case of negligence or a product liability suit on your hands. Good luck

 

You guys really crack me up. This is so funny reading all of the replies. And someone said I was living in a dream world?

 

Contrast this particular Acura response (re: Letter from Acura) with this one:

From near the end of this thread: http://www.acura-cl.com/forums/showt...5&pagenumber=5

Post by LuxSport:

[start quote]

To all the people that transmissions have failed. A G35 owner tranmission went out with only 203 miles on the dash! But he got a check for all his problems! Whoa! This was a very rare incident with his transmission. The G35 & Q45 share the same transmission. If Infiniti can do this so can Acura. He is what he said:

"ok, to refresh, I'm the one who'se tranny locked in 4th gear with only 203 miles on it. while it was down for 11 days having the tranny replaced, i called NNA [Inifiniti] consumer affairs to state my displeasure. outcome: besides having the car back for ~500 miles now with no further problems, I also recieved a check for $682 as a good will gesture from Infiniti for my inconvenience. I have to say that did help me have more faith in the company to want to make things right! "

http://forums.freshalloy.com/forum/...c;f=25;t=000761

[end quote]

 

Ok, so I guess since it was a rare incident with the tranny, Infinity is not required to fess up producing a faulty transmission [design]. Too bad the Infinity people are not doing to NNA what some Acura owners are doing to Acura: 1) asking for me than an inconvenience check, 2) upgrade my warranty past the original coverage period even though I have no problems, 3) need a letter of admission of guilt from the Company President, 4) help me feel better when I go driving on a long trip that I won't get stranded someplace, 5) I want a new tranny even though mine is not broken, 6) shall I go on......

 

 

I sure wish I had that B.S. Flag!!!!!!!!

 

 

Well, if your pointing out both side of the envelope, sure, there are people that "can" ask for whatever they want (It never hurts to ask... just don't count on getting it...)

However, the point is one of "contrast" in individual responses.

So, if you would like to present an earlier (in the beginning) "quote"/"posting" or other data that indicates Acura showed the same kind of "generosity" that Infiniti did, I would love to see it.

Could it be possible that the very situation that you refer to is a commentary on just how users AND Acura feel about the reliability of the transmission -- and that the response from Infiniti implies that they can afford to give the $$$ away, due to their confidence in their product?

Hey, I really like my car and it's been trouble free. However, I will be feeling pretty uneasy when my warranty expires (if I still have the car). What initially pulled me towards Acura was its reputation for quality and reliability...

 

Whaddaya tryin' to give me frostbite on my toes? :P

 

I'm with you Ken. Amazing how many people talking about tranny problems who have never experienced a tranny problem.

 

I myself have had 0 tranny problems. I will say that I think we all need to stick up for the people that are. This is complete fucking bullshit. People have almost wrecked there cars due to the tranny going out. I will stand up for and do what ever I can to make Acura AWARE of "transmission failures on the CL Type S". You guys that turn your back on these members are lame. Any of us could be next and with out our cars for months while we make payments on it. I think we need to make this an issue and make sure Acura is listening.

 

Yeah! What he said!

It is very shortsighted on Honda/Acura's part if they don't
start doing some proactive damage control on this issue.
AND I don't mean "admit nothing,deny everything..."

A little honesty would be a good place to start.

OR they can continue down the current path & LOOSE customers!

 

Jrock, re: 'Nazi Communist Jew', that is superb economy of words - two oxymorons in only three words. Here's a skill testing question: how many oxymorons are there in this phrase: "Acura Quality Service".

 

my 2 cents...for all u people who like to trash-talk the car...if u're so bloody pissed at Acura for making shitty this and shitty that, then y do u still own the friggin car??? get rid of it and buy/lease something else and gloat about it...i absolutely hate seeing thread after thread of people who have modded their rides continue to harp on the piss-poor quality of Acura while driving the car at the same time...this is the way the car is...period...whether Acura could've done this and could've done that doesn't mean shit b/c it won't b that way.

IMO, standing up for our fellow CL members and complaining to Acura won't solve anything...the "standing up" i do is sympathize and try to work on options he/she has with those who's trannies have bombed, such as Mercury's recently...writing letters to Acura voicing concern over the tranny problems with people's CL's when your tranny works fine will do what???

bottom line...u wanna rant and rave about the poor quality of Acura?? fine...but guess how credible u look when u continue to drive one??

 

In some cases people lease their vehicles and have to pay HEAVILY to get out of the car. Sometimes it's just not financially viable to 'give it back'. So what happens, your stuck w/ a vehicle you don't like for a contractual amount of years. It's just natural to complain about the car, especially if your not happy w/ it's reliability BUT since you can't lemon law it because your problems arent severe enough your just plain stuck. Depending on how you bought your car will depend on how easy it is to get rid of it. If you financed your car you simply set it for the bank value (what you owe) or in some cases less but at least your out of the car. Personally when my lease comes up next year I'll be looking for those dealership deals where they take over the car towards the end of the lease so I can pick up a new ride. This is a forum, we've all complained at one point or another about our cars, I remember you complaining you did not have enough folds in your leather on the driver door -vs- the passenger door :P .

 

One other thing, based on how Acura has handled some of these transmission issues this is my last Acura sad to say. I'm sending them a letter based off a lemon lawed CLS and how poorly they handled the matter. We need to tell them when they do wrong or they'll never change.

 

Perhaps it won't but you should at least try to honor Acura by fulfilling their request for feedback. Here's the quote from their service card, "If you have been satisfied, please tell others, if not, tell us".

That is how companies improve and grow. In the software business we not only solicit feedback on new products we video tape users interaction with the product. A fustrated user means an opportunity to improve the product's human interface.

 

Damn, you win!


Sorry boss, not all of us can afford to do that.

 

nice try hotshot

notice the smiley face at the end of the sentence

http://www.acura-cl.com/forums/showt...ght=right+door

 

A lot of us don't have a problem with the car. We also don't have a problem with the quality of Acura as a car maker. What we do have a problem with is seeing fellow memebers/friends get ignored. Having something to say about that is not trash talking Acura. What it is doing is letting Acura know we are listening and we will be buying new cars again in our life. Just next time it may not be an Acura/Honda.

 

All this HATRED :shakehd: !!!! Where’s the LOVE?

Did I mention I LOVE my CL-S.
And the last one too.

91 Legend Coupe 110,000 miles
91 Integra Coupe 90,000 miles (still own it)

Four GREAT cars in a row from Acura

Shawn S

 

If I was ever silly enough to buy lottery tickets I know who I'd want to pick my numbers.

 

Sorry, whining is what's lame. 99% or more of owners don't have a problem. I feel for the guys that have had a tranny problem, they have a right to complain. But i'm SICK of others who have never and will probably never have a problem. Drive your car, if you have a problem get it fixed UNDER WARRANTY. If you don't trust Acura, get another car. GM recalled 650,000 trucks this week, for the 5th recall in one year. Should the whole country stop buying GMs. And don't flame me for not wanting to know about problems, i do. But i don't obsess about it.

 

Ideally? Yes. But it's not a practical action. Too many factors involved. What does that have to do with anything we're discussing?

What brand of car a person buys of their own volition is completely their choice. If they have bad experiences with one brand, it's logical they wouldn't buy that brand again unless they feel awfully trusting of them for some odd reason. Don't be so illogical about all this.

And "99% of Acura owners" is incorrect. One of my friends is a tech at an Acura dealer and last time I saw him I asked him how things are there and he said they've been really busy replacing transmissions. In fact, when I was talking to him, he was just finishing up a transmission swap in an Integra. He said they replace a lot of transmissions. I guess that's a good thing because I'd want him to replace mine if it goes so I know it's done right. He's had plenty of practice. But I guess to you they must all be imaginary transmissions that are breaking/dying/whatever-that-requires-replacement.

Point is, it's a lot more than 1% of customers that are getting transmission replacements done for WHATEVER cause/reason. So don't blab off numbers like you have a clue when you don't.

It's logical for Acura dealers NOT to talk about transmission failure rates - what would that do other than drive business away? Just because they aren't actively and openly talking about it doesn't mean it isn't going on behind closed service bay doors. IOW, don't talk so certainly about things you don't know.