LuckyCL

Ok... hopefully I'll remember what the guy said.
If you recall, my heater was blowing out cold air. The valve (?) that opens and closes to let more or less how air into the flow was not working. The cable that controls this valve keeps slipping off. He called the Acura 'Engineers' office, and they said th bend the plastic clip so it is a tighter fit. Makes sense.
I would it is something similar to the power cable connectors we have in PCs... sometimes they aren't molded quite right, and the fit isn't tight enough... and hard drives loose power. Instead of a HD it was my heater valve. \
Not a bad explenation.
He said if it happens again he would have to put a cable in. I think he meant replace the cable that maybe wasn't manufacturer quite right. Does thismake sense?


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2001 CL Type S. No mods.
No mods planned. I don't know anything about cars...

gto2050

I s'pose so. They prolly wouldn't tell the truth anyway. It sounds feasible though.

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01 CL-S NightHawk Black/Ebony Bowling Ball Interior

LuckyCL

Do you think they would lie? Are all Acura dealerships that crooked?



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2001 CL Type S. No mods.
No mods planned. I don't know anything about cars...

gto2050

No, I didn't mean to imply that they would lie but not too many mechanics and service writers really know what they are doing. Good ones don't stay around long. As in electronics today, there are more "parts changers" than there are true technicians. Mechanics now depend on computers to do the work for them leading to obvious errors. As any one who deals with computers knows... garbage in, garbage out. A computer will make the same error over and over at blinding speed if the input data is not correct.

This problem with your car sounded more like a mechanical thing with a plastic piece slipping off a metal rod or cable and that sounds plausible. No worries, mate!

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01 CL-S NightHawk Black/Ebony Bowling Ball Interior

LuckyCL

yeah... I know how screwy computers are. That's my degree. BS in CS. Anyway, it does make sense... things warp, and connectors come loose. As long as others don't start comming loose and strand me at the side of the road... if I wanted to get stranded, I would have bought a GM.

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2001 CL Type S. No mods.
No mods planned. I don't know anything about cars...

LuckyCL

Here is what ym receipt says:
Hours: 1.00 Tech _____ I don't want to mention names or ID numbers...
Check for no heat. There is no heat after
20 mins. Checked for no heat and verified. Removed the center console, the glove box and radio, and the kick panel. Called tech line and told them what we found. The heater control cable fell off again. Was told to bend heater cable. Bent the cable anbd reassembled, reinstalled the radio, the glove box, center console and the kick panel. Test drove the vehicle and the heat is working proberly.
Thank God for warranties. I wonder how much this would have cost out of warranty.
All that just to get at a single cable? Is this control cable an electrical cable, or something like a pully cable?

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2001 CL Type S. No mods.
No mods planned. I don't know anything about cars...

Jens H.

GTO 2050:you know whenever I hear someone say that people in my industry are "parts changers" or do not know what they are doing etc etc and so on I'd like to invite them down to where I work.Just so that you might get an opportunity to see for yourself just how incorrect your statements really are.Plus you get an opportunity to view customers through our eyes.Think we lie do you? you haven't heard lies till you have heard some of the fables told by people who own cars.Though I am sure there are crooked dealers out there,there are also crooked politicians,dentists,doctors,engineers,and whatever field of employment you GTO2050 work in.The explanation offered by the dealer regarding the heater problem sounds real wanna know why? for the simple reason that I myself have seen this particular problem occur.Apparently you are under the impression people in my line of work must be largely a bunch of dummies who could not get real jobs which leads me to ask one question:If you are so smart why don't you fix your own car?Jens

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1992 mazda Miata lowered with Eibach springs KYB AGX adjustable struts Sparco racing buckets 4 point safety harnesses Momo steering wheel lo profile headlite system with PIAA superwhite bulbs Custom audio system Custom gauges Jackson racing supercharger with header and Greddy cat back exhaust and a ton of other stuff 2000 Honda Civic on APEX coilovers Full Alpine Audio system factory fogs with Piaa bulbs Catz ZETA headlamp system tinted custom taillites and on and on

pv22clif

i agree with you jens, GT0 2050 i think you really opened up a can of worms, these cars are not just plugged into a computer and you are told what to replace. My dealership is excellent and have seen the same technicians and other service personnel for a number of years. GTO 2050 if these acura trained personnel didnt know what they were doing then they wouldnt be there. As for being a parts changers thats a complete joke, you couldnt be more wrong. i have relatives working in a few acura dealerships and seeing what they do makes you look like a complete fool. I feel sorry for people like you who are not open minded especially when you dont know what you are talking about. If you are so brilliant why even bring it the dealership just fix it yourself. Dont waste the time of the well trained acura professionals in this area.

LuckyCL

Whoah, whoah there Jen...
I think you may have misunderstood him. I don't think GTO meant all mechanice were crooked.
Me on the other hand... I know what's it's like to have a customer lie to you and get stiffed. A recent example... I had to repair a system on site. That said nobody opened their computer... but screws were stripped, cabled were tied in knots and things were out of place. This isn't the whole story, and it wasn't a computer... (I can't say what it is, otherwise I would give away what company I work for). Anyway, the device was opened and messed with. I asked the girl at thr counter (cutie by the way) and she said she did nothing. I believed her. The general manager and owner both said they didn't do anything... Bull... screws don't strip themselves. Sensors don't get unplugged, and wires don't get tier into knots. Hence I'm always nice to those mechanics... when people work for me, its better not to have them peeved.


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2001 CL Type S. No mods.
No mods planned. I don't know anything about cars...

gto2050

Put your guns away. I can and do fix my own car but you have to admit with all the modular electronics in everything we buy today there are a lot of parts changers. I am an Electronic Engineer at Sharp Electronics and I know how hard it is to get good service techs. Are all service techs bad? Are all mechanics bad? I never said that. I said it was hard to find one who was good. If you have a good one, share the knowledge. I have a Harley I work on, a 68 Pontiac Lemans convertible I work on, and a CL-S under warranty (so why work on it?). My experience with my dealer leads me to my conclusion. I think that my dealer is a bunch of lame brains. That's my opinion. My dealer service charged me for windshield washer fluid when I took it in full. My dealer put some oil additive that when questioned he couldn't identify. Is my confidence level in my dealer high? Obviously not. If you are a dealer, or a dealer service person, my congrats to knowing your job. You know how hard it is to get good technicians these days in any technical field.

To pv22clif: I am very happy for you that you have a good dealership. Which one in NJ is it? I am not close minded. There are few mechanics or technicians that can make me feel like a fool. Please don't feel sorry for me.

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01 CL-S NightHawk Black/Ebony Bowling Ball Interior

gto2050

And by the way... the original reply was in jest and with great sarcasm! Get a feakin' life!

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01 CL-S NightHawk Black/Ebony Bowling Ball Interior

pv22clif

GTO 2050
dealership i use is park ave acura, in maywood, right near the garden state plaza, they are great if you are not satisfied with yours i would give them a chance

Jens H.

That was sarcasm?? ok if you say so and yes the guns are away in fact I never took them out.But do realize many people read this forum including people who work at the very places you took a shot at.Mostly this sort of thing thing makes me laugh but every once in awhile I feel compelled to take a shot back.And I DO have a life.Jens

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1992 mazda Miata lowered with Eibach springs KYB AGX adjustable struts Sparco racing buckets 4 point safety harnesses Momo steering wheel lo profile headlite system with PIAA superwhite bulbs Custom audio system Custom gauges Jackson racing supercharger with header and Greddy cat back exhaust and a ton of other stuff 2000 Honda Civic on APEX coilovers Full Alpine Audio system factory fogs with Piaa bulbs Catz ZETA headlamp system tinted custom taillites and on and on

gto2050

Nuff said. Why don't you move to NJ. We could sure use a few good ones down here.

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01 CL-S NightHawk Black/Ebony Bowling Ball Interior

gto2050

You are the second or third person who has mentioned good experiences there. So far my experience has been with Ramsey Acura and Wayne Acura. I would recommend neither to anyone without reservation. I do have to say that Ramsey Acura did seem to see the error of their ways and attempted to make amends. Nothing makes any of us madder than the comment..."We could not duplicate your problem"..."It is within factory specs" and "You are the only we have heard of with this problem". I have taken printings from this forum and others with me to document my problems.

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01 CL-S NightHawk Black/Ebony Bowling Ball Interior

LuckyCL

I was going to buy a Sharp VCR... I think I'll go with the Sony.

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2001 CL Type S.
No spoiler. No NAV either. No fat chics.
no "phat" chics either.

Jens H.

GTO2050,I do not live in new jersey however I work here in maywood nj.I work for Park Ave Acura.Give us a shot when you come in let us help with your service requirements.Jens

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1992 mazda Miata lowered with Eibach springs KYB AGX adjustable struts Sparco racing buckets 4 point safety harnesses Momo steering wheel lo profile headlite system with PIAA superwhite bulbs Custom audio system Custom gauges Jackson racing supercharger with header and Greddy cat back exhaust and a ton of other stuff 2000 Honda Civic on APEX coilovers Full Alpine Audio system factory fogs with Piaa bulbs Catz ZETA headlamp system tinted custom taillites and on and on

EricL

Jens, can we kidnap you to the West Coast?

Jens H.

I'll pack my bags I'd love to live in sunny California.In all honesty GTO most of our customers are just ordinary people with cars and most do not require lenghty explanations as to what went wrong ,what it took to repair etc etc however I appreciate the fact that there are some customers such as yourself who are in very technical positions themselves and car enthusiasts to boot.These people often times would like the long exlanation as to how it works and why it broke etc.Often times this small group of customers is frustrated when a service writer gives what seems to be an oversimplified explanation,if by chance you elect to service your Acura with us and require an explanation beyond "it broke,we fixed it,that will be 74 dollars plus tax" tell the writer you would like that it be explained in detail normally unless we are superbusy we can accomodate that by either having you talk to the service manager or in many cases the mechanic that worked on your car. Jens

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1992 mazda Miata lowered with Eibach springs KYB AGX adjustable struts Sparco racing buckets 4 point safety harnesses Momo steering wheel lo profile headlite system with PIAA superwhite bulbs Custom audio system Custom gauges Jackson racing supercharger with header and Greddy cat back exhaust and a ton of other stuff 2000 Honda Civic on APEX coilovers Full Alpine Audio system factory fogs with Piaa bulbs Catz ZETA headlamp system tinted custom taillites and on and on

Al Uminum

Over my dead body!!

Otoh if you could put us up for a couple of weeks and I can sell my kids, and swap wive...err nevermind the last part, I'll be a bachelor again. Then Jens and I can do a Cannonball out to you and we'll snick the honeys, get rich in the Casino Morongo and watch the sunset while picking our belly button lint.

Are you ready Jens?



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01 CL Type-S, White\Black\Navi\Comptech Springs+Sways\Burl Shifter\Guards\Smokers Package

EricL

Getting ski masks... hehe

All kidding aside, when I take my car in (or my wife's), I just hand the service manager or mechanic a clearly typed list *and* ask them to do it right the first time (If you need extra time, that's ok; If you find something funny, call me; etc.).

Like all professions, there are good people and bad. It would be nice to have more good people working on our cars (oops, my car).

I really could tell you some pretty strange stories about botched car repairs and 60 minute esque mess-ups (As I'm sure you could).

gto2050

I will definitely take you up on your offer. Thanks for understanding.

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01 CL-S NightHawk Black/Ebony Bowling Ball Interior

gto2050

Why on earth would you want to do that? You'll just pay more for the same performance. If you really want to step up and buy top quality, buy a JVC. VCR's are so cheap now that the replacement remote costs more than the unit. Our top of the line, VCH818U in HiFi VHS sells for $99. Our S-VHS (yes it's making a comeback but this time doesn't require a special tape) is $199. It is good for satellite recording off DSS.

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01 CL-S NightHawk Black/Ebony Bowling Ball Interior

gto2050

BTW, I don't design 'em ... I just sell 'em. There's more money in sales than engineering...sad to say.

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01 CL-S NightHawk Black/Ebony Bowling Ball Interior

Jayru

[QUOTE]Originally posted by LuckyCL:
[B]
Not a bad explenation.
He said if it happens again he would have to

Coming from someone complaining about grammer, Explanation is not spelled explenation

I just had to say it hehehe



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gto2050

[quote]<font face="Verdana, Arial" size="2">Originally posted by Jayru:
[b]You're being a PW!

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01 CL-S NightHawk Black/Ebony Bowling Ball Interior

Jens H.

Oh yeah !!!Cali here we come!! Rob your Cl/S or my supercharged Miata ? Ha if it were only so simple,oh well it is good to dream.GTO I have a Sharp TV works well better than the Sony! And Eric you better believe it ,I have seen cars do things that defy any attempt at rational explanation but it is usually the owner that defies rational explanation,fortuanately they are the rarity.Jens

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1992 mazda Miata lowered with Eibach springs KYB AGX adjustable struts Sparco racing buckets 4 point safety harnesses Momo steering wheel lo profile headlite system with PIAA superwhite bulbs Custom audio system Custom gauges Jackson racing supercharger with header and Greddy cat back exhaust and a ton of other stuff 2000 Honda Civic on APEX coilovers Full Alpine Audio system factory fogs with Piaa bulbs Catz ZETA headlamp system tinted custom taillites and on and on

pv22clif

gto 2050
i totally agree, i also went to wayne acura, what a joke that place is, i went there a few weeks ago because i was in the area, they're computers were down, they had no loaner cars and wanted me to pay for a rental and then they couldnt order parts. I thought i was back in the stone age. If you get a chance go over to Park ave just request Jens to work on your car. He is excellent

gto2050

I will very soon.... I'm creeping up on 15K miles. Will probably hit it next week. Jens, if you are reading... what does Park Ave Acura charge for 15K service?

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01 CL-S NightHawk Black/Ebony Bowling Ball Interior

Jens H.

GTO your best bet there is to call up and ask our service consultants that one.I really don't want to tell you a number and then have it be wrong.By the way we use B&G oil and fuel additives,in an earlier post you mentioned something about the dealer not being able identify it the stuff they poured in your car.The fuel additive is a concentrated cleaner as found in much lower strenght in gasoline you buy.It is designed to keep the injectors clean.The oil additive contains a concentrated dose of the same chemicals used to enhance modern motor oils.The primary job of this additive is to reduce engine wear.Just thought you might like to know that we can actually identify the additives and their benefits to you.Jens

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1992 mazda Miata lowered with Eibach springs KYB AGX adjustable struts Sparco racing buckets 4 point safety harnesses Momo steering wheel lo profile headlite system with PIAA superwhite bulbs Custom audio system Custom gauges Jackson racing supercharger with header and Greddy cat back exhaust and a ton of other stuff 2000 Honda Civic on APEX coilovers Full Alpine Audio system factory fogs with Piaa bulbs Catz ZETA headlamp system tinted custom taillites and on and on

Jens H.

GTO your best bet there is to call up and ask our service consultants that one.I really don't want to tell you a number and then have it be wrong.By the way we use B&G oil and fuel additives,in an earlier post you mentioned something about the dealer not being able identify it the stuff they poured in your car.The fuel additive is a concentrated cleaner as found in much lower strenght in gasoline you buy.It is designed to keep the injectors clean.The oil additive contains a concentrated dose of the same chemicals used to enhance modern motor oils.The primary job of this additive is to reduce engine wear.Just thought you might like to know that we can actually identify the additives and their benefits to you.Jens

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1992 mazda Miata lowered with Eibach springs KYB AGX adjustable struts Sparco racing buckets 4 point safety harnesses Momo steering wheel lo profile headlite system with PIAA superwhite bulbs Custom audio system Custom gauges Jackson racing supercharger with header and Greddy cat back exhaust and a ton of other stuff 2000 Honda Civic on APEX coilovers Full Alpine Audio system factory fogs with Piaa bulbs Catz ZETA headlamp system tinted custom taillites and on and on

PureSilver

Sony is a lot better. Well if you want your entertainment center to match component wise. You have to start with a Sony Wega TV then DVD and of course VCR with Receiver and surround sound. Speakers are optional. Sony speakers are only good in the top end realm and $8000 for towers is a bit much. Then again speakers are more to ones taste than anything else.

gto2050

Thanks for the update. I still can't believe that they couldn't tell me that. I'll call next week and come in right after superbowl. Where exactly is Park Ave Acura located?

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01 CL-S NightHawk Black/Ebony Bowling Ball Interior

Al Uminum

Maywood. Kind of right next to the Garden State Plaza. I think its on Passaic street.
I'm in long walking distance so I never have had to be very exact with perfect directions getting there.

I haven't checked myself but might it not be in the Navi DB?



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01 CL Type-S, White\Black\Navi\Comptech Springs+Sways\Burl Shifter\Guards\Smokers Package

LuckyCL

Yeah... I love Sony. I have a Sony 200es for my monitor. And a Trinitron TV. But, I don't see dropping $2,000 for an entertainment system. I don't even have a DVD player. Maybe I'll get one once I build my savings up.

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2001 CL Type S.
No spoiler. No NAV either. No fat chics.
no "phat" chics either.

Jens H.

GTO I stink with directions but we are right of RT 17 on West Passaic street right across the street from our sister operation Park Ave BWW.Best bet give us a call,the service consultants will give you the directions,I do not live in the area so you are much better asking the guys up front.Peter,Vincent,or Tom.Should you require the use of a loaner car make an appointment with us for that,should you have an unusual problem especially nvh (noise vibration harshness)allow if possible some extra time at the dealership so that if neccessary one the mechanics can go for a ride with you.Cars can make a variety of noises so it is a great help to us if the mechanic is on the same page as the customer as to what the problem is.Thanks Jens

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1992 mazda Miata lowered with Eibach springs KYB AGX adjustable struts Sparco racing buckets 4 point safety harnesses Momo steering wheel lo profile headlite system with PIAA superwhite bulbs Custom audio system Custom gauges Jackson racing supercharger with header and Greddy cat back exhaust and a ton of other stuff 2000 Honda Civic on APEX coilovers Full Alpine Audio system factory fogs with Piaa bulbs Catz ZETA headlamp system tinted custom taillites and on and on

pv22clif

gto 2050
im pretty good with directions where are you coming from? which highway 80, 17, parkway?

gto2050

From work is down Rt17 from the 287/17 junction. From home would be down 208 to Rt17. That help?

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01 CL-S NightHawk Black/Ebony Bowling Ball Interior

pv22clif

i recommend taking 17 south to the first exit after the garden state plaza. I think it is rochelle avenue on the exit. You are going to go up a hill and come to a stop sign. Stay to the right after the stop and come to the first light. When coming to the light you will pass a 7-11 and a dairy queen. At this 1st light make a left, this will be passaic ave. Stay on passaic for about 1/4 mile and you will see park ave acura on the left hand side, right across the street from Park Ave BMW

pv22clif

by the way, 15k service cost about $295 plus tax, and im about 90% sure on the directions