GrayTSX05

Dear,

I have a question regarding acura TLC. Is that free to have them come if our car has a trouble? My car still under warranty though, so I am wondering about it

GTSX-05

iTrader: (1)

Dear? It’s a thread…relax, let loose a little...and as for the ‘TLC’ not sure, are you talking about, road side assistance? I am pretty sure you have to be registered in the program with your local dealer, since your under warranty you should call the dealer and find out.

GrayTSX05

yes it is about the roadside assistant thing. we don't have acura dealer in about 3 hours drive though, so how does it work? anybody has experience doing this

SoCaliTrojan

It's a concierge service. You can book tickets through them, make reservations, etc. They are also the ones that provide roadside assistance. I think they do very simple things, such as towing your car to a dealer, get you gas, etc. I don't think you can use it to tow your car to a specific place, nor can you use it for someone else's car.

I think new Acura's are automatically registered in the system. They probably use your VIN number or something.

I think there's a time limit on it though. It was either 2 years or 4 years I think. I mean, if they allowed lifetime membership, imagine how many acura owners there'll be in 2 years, 5 years, 10 years...

If you're ever in trouble, give them a call first. If they can't do it for free, then you can use your AAA or something (save it for your other cars if possible).

CGTSX2004

iTrader: (1)

TLC coverage is for the first 4 years of the car. Extended warranty programs through Acura can also extend the length of service sometimes.

My experience with TLC is that you call the number and they can handle anything from helping you with driving directions to requesting a tow truck. Tow trucks and road side assistance are contracted out in different parts of the country. A tow to your nearest Acura dealer is free (or in some cases, your nearest Acura repair center).

ZhenyaF

iTrader: (6)

I've had to use TLC twice so far, both times when my battery died. The first time (it was 4am) they got one of the local towing companies to come boost me. The tow truck came within 40 minutes.
The second time, I asked to be towed to the nearest dealer (5 miles away) so that they can replace my battery. Neither time I was charged, since I am still within warranty period.
If Im not mistaken, TLC is good for as long as your warranty is.

jlukja

Anyone know if the official Acura extended warranty will extend the Acrua TLC service as well?

sonyfever

From my experience it will, it's part of the package.

GrayTSX05

wow if they have to tow my car for 2 hours drive, i would not do it. it's kind a scary don't you think?

ZhenyaF

iTrader: (6)

Absolutely, but better than no service at all, especially since its free