Help: dealer trying to rob me?
11-05-2007, 06:39 PM
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Help: dealer trying to rob me?
Hey guys I need some help
I want to to paragon Acura today to get my ignition switch replaced, I thought this was under the safety recall, so I go there and they look up my VIN, the service guy tells me that the recall was done in 2005 from that exact location (Paragon Acura) but my ignition switch is in such a bad condition that when I start the car, it starts, but I'm unable to turn it of, so if I pull the key out the car stays turned on...
I asked the guy; since the part was changed here, doesn't it have an warranty? he replies no, is it true?
then he says I'll have to pay them $125.00 to get the car diagnostic, I agreed to do so. If I get my car worked on at the dealer, do I have to pay the $125 diagnostic fee, shouldn't it be free since I'm going have them work on the "problem"
I strongly believe that the recall was never done... how can I be certain that it was worked on?
I want to to paragon Acura today to get my ignition switch replaced, I thought this was under the safety recall, so I go there and they look up my VIN, the service guy tells me that the recall was done in 2005 from that exact location (Paragon Acura) but my ignition switch is in such a bad condition that when I start the car, it starts, but I'm unable to turn it of, so if I pull the key out the car stays turned on...
I asked the guy; since the part was changed here, doesn't it have an warranty? he replies no, is it true?
then he says I'll have to pay them $125.00 to get the car diagnostic, I agreed to do so. If I get my car worked on at the dealer, do I have to pay the $125 diagnostic fee, shouldn't it be free since I'm going have them work on the "problem"
I strongly believe that the recall was never done... how can I be certain that it was worked on?
11-05-2007, 06:47 PM
#2
Bagel Bomber
take it to a different dealer. Just tell them you want the ignition recall done. They sound like a bunch of idiots. At my Acura dealer its $40 for the car diagnosed, and thats credited towards the repair.
I'd seriously consider taking it to a different dealer and never mentioning you took it there and that Paragon said it was done already.
If you never really want to go back, you can always ask the service adviser for the keys to get something out of the trunk or something and drive off with it. (assuming its not in a garage or anything) You wouldn't catch me paying $125 for a diagnosis.
I'd seriously consider taking it to a different dealer and never mentioning you took it there and that Paragon said it was done already.
If you never really want to go back, you can always ask the service adviser for the keys to get something out of the trunk or something and drive off with it. (assuming its not in a garage or anything) You wouldn't catch me paying $125 for a diagnosis.
11-05-2007, 06:51 PM
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I wonder if there is a 800 number I can call make sure I'm not getting robbed, I'm like 90% sure they never replaced it, I wonder if I can find the new ignition switch part number, and see if matches the ignition switch on my car
11-05-2007, 06:55 PM
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different dealer for the recall
11-05-2007, 07:01 PM
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where is....
Originally Posted by Ellicit
I wonder if there is a 800 number I can call make sure I'm not getting robbed, I'm like 90% sure they never replaced it, I wonder if I can find the new ignition switch part number, and see if matches the ignition switch on my car
it may have been replaced already but it could be another faulty one.
11-05-2007, 07:12 PM
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See I would take the car to another dealer, but my car is already there, and with the switch problem, it's not easy to drive car around;
if they replaced it, why isn't it under warranty?
if they replaced it, why isn't it under warranty?
11-05-2007, 07:13 PM
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Originally Posted by AznX TL
there is an 800 number, but thats what the dealerships use to see if the warranty applies to you and if you've had it done already.
it may have been replaced already but it could be another faulty one.
it may have been replaced already but it could be another faulty one.
will they replace it twice? for free?
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11-05-2007, 07:44 PM
#8
where is....
i'd complain that its probably a faulty one. because this is what the recall is for, and sounds kinda like whats wrong with your ignition.
1998 ACURA CL ELECTRICAL SYSTEM:IGNITION:SWITCH
Recall Date: 10/27/2003
Summary:
ON CERTAIN PASSENGER VEHICLES AND MINI VANS, THE IGNITION SWITCH MAY WEAR EXCESSIVELY AND PREVENT PROPER INTERLOCK OPERATION, MAKING IT POSSIBLE TO TURN THE IGNITION KEY TO THE ¿OFF¿ POSITION AND REMOVE THE KEY WITHOUT SHIFTING THE TRANSMISSION TO "PARK."
Consequence:
IF THE VEHICLE OPERATOR DOES NOT SHIFT TO "PARK" BEFORE REMOVING THE KEY AND FAILS TO ENGAGE THE PARKING BRAKE, THE VEHICLE COULD ROLL AND A CRASH COULD OCCUR.
Remedy:
DEALERS WILL PERFORM AN INSPECTION PROCEDURE THAT DETERMINES THE AMOUNT OF CYLINDER BODY WEAR. IF SIGNIFICANT WEAR IS INDICATED, THE DEALER WILL REPLACE THE CYLINDER BODY, COLLAR, AND LATCH PLATE. IF NO SIGNS OF WEAR ARE INDICATED, DEALERS WILL REPLACE THE LATCH PLATE WITH A REDESIGNED PART. OWNER NOTIFICATION BEGAN DECEMBER 8, 2003. OWNERS SHOULD CONTACT HONDA AT 1-800-999-1009 OR ACURA AT 1-800-382-2238.
Potential Units Affected: 563861
Recall Date: 10/27/2003
Summary:
ON CERTAIN PASSENGER VEHICLES AND MINI VANS, THE IGNITION SWITCH MAY WEAR EXCESSIVELY AND PREVENT PROPER INTERLOCK OPERATION, MAKING IT POSSIBLE TO TURN THE IGNITION KEY TO THE ¿OFF¿ POSITION AND REMOVE THE KEY WITHOUT SHIFTING THE TRANSMISSION TO "PARK."
Consequence:
IF THE VEHICLE OPERATOR DOES NOT SHIFT TO "PARK" BEFORE REMOVING THE KEY AND FAILS TO ENGAGE THE PARKING BRAKE, THE VEHICLE COULD ROLL AND A CRASH COULD OCCUR.
Remedy:
DEALERS WILL PERFORM AN INSPECTION PROCEDURE THAT DETERMINES THE AMOUNT OF CYLINDER BODY WEAR. IF SIGNIFICANT WEAR IS INDICATED, THE DEALER WILL REPLACE THE CYLINDER BODY, COLLAR, AND LATCH PLATE. IF NO SIGNS OF WEAR ARE INDICATED, DEALERS WILL REPLACE THE LATCH PLATE WITH A REDESIGNED PART. OWNER NOTIFICATION BEGAN DECEMBER 8, 2003. OWNERS SHOULD CONTACT HONDA AT 1-800-999-1009 OR ACURA AT 1-800-382-2238.
Potential Units Affected: 563861
11-06-2007, 02:04 PM
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Originally Posted by Ellicit
those fucker tell me my radiator blow, I bet its cause they didnt shut off the car, and keep it runing...
Dude if your radiator "blew" or whatever because it was left running you have other problems.
11-06-2007, 03:35 PM
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I just spoke to PAragon acura, and they said it will cost me $500 to replace the radiator, also, now their willing to replace the ignition switch under warranty, also avoid the diagnostic fee...
I don't even kn what to do other then fix it and GTFOT
I don't even kn what to do other then fix it and GTFOT
11-06-2007, 04:13 PM
#15
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Originally Posted by Ellicit
I just spoke to PAragon acura, and they said it will cost me $500 to replace the radiator, also, now their willing to replace the ignition switch under warranty, also avoid the diagnostic fee...
I don't even kn what to do other then fix it and GTFOT
I don't even kn what to do other then fix it and GTFOT
11-06-2007, 04:51 PM
#16
where is....
$500 for radiator sounds right for dealership prices. i got that quote from my local dealership but they've done well over 4k in warranty on my car. but i cheaped out and got a radiator off ebay and installed it myself for $100.
11-06-2007, 07:22 PM
#18
where is....
Originally Posted by Ellicit
those fucker tell me my radiator blow, I bet its cause they didnt shut off the car, and keep it runing...
11-06-2007, 07:25 PM
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Whoa... Tell them that's their fault and they need to fix that shit... Thats whack!... I mean tell them that everything was working fine except the ignition thing and that they probably did something to it to f it up... I'm not really sure what authorities you could get involved but find out and get someone to help you out because that's ridiculous
11-06-2007, 07:58 PM
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tell them your rad was fine before you drop it off...
is it leaking now?...if they wont fix it...tell them you have already hired a lawyer for legal advice and you will go to the press....
is it leaking now?...if they wont fix it...tell them you have already hired a lawyer for legal advice and you will go to the press....
11-06-2007, 08:04 PM
#21
where is....
^most of the time that doesnt work. i'd consider it lucky that they're even replacing the ignition again.
is the radiator blown or cracked?
if it was blown then good luck with a lawyer since it takes awhile for a radiator to blow, it doesnt happen over night.
is the radiator blown or cracked?
if it was blown then good luck with a lawyer since it takes awhile for a radiator to blow, it doesnt happen over night.
11-07-2007, 08:35 AM
#23
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Originally Posted by AznX TL
$500 for radiator sounds right for dealership prices. i got that quote from my local dealership but they've done well over 4k in warranty on my car. but i cheaped out and got a radiator off ebay and installed it myself for $100.
$500 is absurd, I got my koyo replacement rad for like $50, $80 shipped and installed it myself.
11-07-2007, 11:28 AM
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the car has been seating for almost one yr in the exact place (backyard) I drove it for two days, then dropped it, I’m a DIY guy, but I don’t mess with electronic stuff (ignition switch) so I drop it off @ dealer
Now I'm wondering if the radiator went bad on its own, or did those fuckers do something?
Also, I don’t have car right now; and I wonder if they would give me a loaner?
Im very confused...
Now I'm wondering if the radiator went bad on its own, or did those fuckers do something?
Also, I don’t have car right now; and I wonder if they would give me a loaner?
Im very confused...
11-07-2007, 11:40 AM
#25
where is....
if i were in your shoes, i would buy a new radiator off ebay, put it in. let them change out the ignition system, and maybe politely ask if they'll give you a courtesy loaner.
11-07-2007, 11:50 AM
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I thought of that and even searched for one online… but the problem is I live like an hr away from the dealer, maybe more... how do I bring that car home with a bad radiator, tow it? that will cost me 150+ and then 140+/ radiator shipped/ time for shipping will be 5 days… that’s 5 days more without a car again… I work in CT so a car is a must…
I have a feeling if I said I wasn't going to have the radiator replaced they would have changed me to put in the new ignition switch, and diagnostic fee, that might be another $225
So… ya Im pretty much fucked here
I have a feeling if I said I wasn't going to have the radiator replaced they would have changed me to put in the new ignition switch, and diagnostic fee, that might be another $225
So… ya Im pretty much fucked here
11-07-2007, 11:55 AM
#27
where is....
i dont think they'll pull that on you, just tell them you dont want the radiator fixed and that they should fix the ignition under recall. recall covers all parts and labor including diagnostics.
11-07-2007, 04:38 PM
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First off, don't go in there spouting about lawsuits and getting fucked. If they like you they are going to be much more willing to help.
If they really did replace the ignition the first time and are doing it again for free, thats a nice gesture. They owe you nothing. If you had a cd player put in your car and three years later the cd player took a shit, would you expect another one free?
The radiator is not their fault. Simple solution. Have them to the ignition and find a local radiator shop to the dealer. Have the car towed across town for $50 and have them put in your rad. for you.
Its not that big of a deal.
The last thing you want to do is walk in and be threatening and a jerk, they will get defensive and send you on your way.
I have had customers do that to me, and I stuck it to them royally. Fair or not, thats how it works. If I like someone and they are pleasant, I will go out of my way to help. If they treat me like crap, Ill do the same to them.
Evan
If they really did replace the ignition the first time and are doing it again for free, thats a nice gesture. They owe you nothing. If you had a cd player put in your car and three years later the cd player took a shit, would you expect another one free?
The radiator is not their fault. Simple solution. Have them to the ignition and find a local radiator shop to the dealer. Have the car towed across town for $50 and have them put in your rad. for you.
Its not that big of a deal.
The last thing you want to do is walk in and be threatening and a jerk, they will get defensive and send you on your way.
I have had customers do that to me, and I stuck it to them royally. Fair or not, thats how it works. If I like someone and they are pleasant, I will go out of my way to help. If they treat me like crap, Ill do the same to them.
Evan
11-07-2007, 06:45 PM
#31
Originally Posted by 240z4u
If they really did replace the ignition the first time and are doing it again for free, thats a nice gesture. They owe you nothing. If you had a cd player put in your car and three years later the cd player took a shit, would you expect another one free?
The radiator is not their fault. Simple solution. Have them to the ignition and find a local radiator shop to the dealer. Have the car towed across town for $50 and have them put in your rad. for you.
I have had customers do that to me, and I stuck it to them royally. Fair or not, thats how it works. If I like someone and they are pleasant, I will go out of my way to help. If they treat me like crap, Ill do the same to them.
11-07-2007, 07:57 PM
#32
where is....
Originally Posted by 240z4u
First off, don't go in there spouting about lawsuits and getting fucked. If they like you they are going to be much more willing to help.
If they really did replace the ignition the first time and are doing it again for free, thats a nice gesture. They owe you nothing. If you had a cd player put in your car and three years later the cd player took a shit, would you expect another one free?
The radiator is not their fault. Simple solution. Have them to the ignition and find a local radiator shop to the dealer. Have the car towed across town for $50 and have them put in your rad. for you.
Its not that big of a deal.
The last thing you want to do is walk in and be threatening and a jerk, they will get defensive and send you on your way.
I have had customers do that to me, and I stuck it to them royally. Fair or not, thats how it works. If I like someone and they are pleasant, I will go out of my way to help. If they treat me like crap, Ill do the same to them.
Evan
If they really did replace the ignition the first time and are doing it again for free, thats a nice gesture. They owe you nothing. If you had a cd player put in your car and three years later the cd player took a shit, would you expect another one free?
The radiator is not their fault. Simple solution. Have them to the ignition and find a local radiator shop to the dealer. Have the car towed across town for $50 and have them put in your rad. for you.
Its not that big of a deal.
The last thing you want to do is walk in and be threatening and a jerk, they will get defensive and send you on your way.
I have had customers do that to me, and I stuck it to them royally. Fair or not, thats how it works. If I like someone and they are pleasant, I will go out of my way to help. If they treat me like crap, Ill do the same to them.
Evan
everytime i go to the dealership, ive been polite and ive gotten them to replace things under emissions warranty/recall even if it wasnt really classified under either.
11-08-2007, 08:17 AM
#33
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It really has nothing to do with "Screwing" anyone. There were occasions when I could have thrown in parts for free to help a guy out, but didn't because the treated me like shit.
Alot of people don't realize that if your nice to the people that you are working with they can make things happen to help.
IMO, the dealer is not responsible for a three year old part that was replaced under recall. Unless there was another recall on the recall.
Evan
Seriously though, I didn't post this to start a pissing match. I posted it to point out that walking in there with a crappy attitude and being a total dick is NOT the way to handle things.
Alot of people don't realize that if your nice to the people that you are working with they can make things happen to help.
IMO, the dealer is not responsible for a three year old part that was replaced under recall. Unless there was another recall on the recall.
Evan
Seriously though, I didn't post this to start a pissing match. I posted it to point out that walking in there with a crappy attitude and being a total dick is NOT the way to handle things.
11-08-2007, 08:19 AM
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OH, and a pefect example...
I had an S10 and broke the hazard switch off in the truck. It was about a year old. I went in to check part pricing. $500 installed. I spoke to the parts guy, and was very upfront. Told him I broke it, and it was NOT a defect.
They made me an appointment, I told him I could not afford the switch yet and he told me he spoke to his svc. manager and had it covered by the dealer for free.
Evan
I had an S10 and broke the hazard switch off in the truck. It was about a year old. I went in to check part pricing. $500 installed. I spoke to the parts guy, and was very upfront. Told him I broke it, and it was NOT a defect.
They made me an appointment, I told him I could not afford the switch yet and he told me he spoke to his svc. manager and had it covered by the dealer for free.
Evan
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