Dealer won't honor recall work because I have rebuilt title - AcuraZine Community

Log In 


Dealer won't honor recall work because I have rebuilt title

Reply
 
 
 
LinkBack Thread Tools Search this Thread
Old 01-31-2012, 07:44 PM   #1
Registered Member
Thread Starter
iTrader: (1)
 
godfather18's Avatar
 
Join Date: Aug 2011
Location: Maryland
Age: 31
Posts: 192
Thanked 7 Times in 6 Posts
Dealer won't honor recall work because I have rebuilt title

So I went to the Acura dealership to have the power steering hose recall performed on my car today and the service guy told me that they cant honor the recall because my car has a rebuilt/salvage title and that they cant do anything about it but that I have to pay out of pocket to have the hose replaced. Is this correct guys and input would be appreciated.
godfather18 is offline   Reply With Quote
Old 01-31-2012, 07:55 PM   #2
04 tl
 
Join Date: May 2009
Location: PHILLY
Age: 26
Posts: 64
Thanks: 0
Thanked 0 Times in 0 Posts
thats not true. I have the a rebuilt title and they performed the recall for me. the lady at acura called Acura Headquarters or somewhere higher and they gave her the ok to charge it under the recall warranty. go back and tell them to call Acura for you .

Last edited by LoveMyTL-S; 02-01-2012 at 03:13 PM. Reason: Fixed
cdp5095 is offline   Reply With Quote
Old 01-31-2012, 08:00 PM   #3
Registered Member
 
Join Date: Oct 2011
Location: Kansas City MO
Posts: 28
Thanks: 0
Thanked 2 Times in 2 Posts
same here I got my recall work done despite having a rebuilt title, it was never questioned. If I were you I'd call acura

Last edited by LoveMyTL-S; 02-01-2012 at 03:14 PM. Reason: Fixed
sparkleRed is offline   Reply With Quote
Old 01-31-2012, 08:00 PM   #4
Registered Member
 
Join Date: Nov 2011
Location: Philadelphia
Age: 30
Posts: 121
Thanked 10 Times in 9 Posts
When was this recall? I got my car a few months ago.
JL-Type-S is offline   Reply With Quote
Old 01-31-2012, 08:01 PM   #5
Registered Member
Thread Starter
iTrader: (1)
 
godfather18's Avatar
 
Join Date: Aug 2011
Location: Maryland
Age: 31
Posts: 192
Thanked 7 Times in 6 Posts
Really? What if I call Acura Corp. and tell them about what that dealer told me? Man that really pisses me off that they lied to me like that!!!

Last edited by godfather18; 01-31-2012 at 08:07 PM.
godfather18 is offline   Reply With Quote
Old 01-31-2012, 09:21 PM   #6
Registered Member
Thread Starter
iTrader: (1)
 
godfather18's Avatar
 
Join Date: Aug 2011
Location: Maryland
Age: 31
Posts: 192
Thanked 7 Times in 6 Posts
Any ideas on how I should handle this when I call Acura Corp.? Should I be angry or polite and firm?
godfather18 is offline   Reply With Quote
Old 01-31-2012, 09:27 PM   #7
Registered Member
 
cinobyte's Avatar
 
Join Date: May 2011
Posts: 376
Thanked 17 Times in 15 Posts
Always start out nice .... i think that's bs though since the salvage could have been because of rear end damage and the recall could be a power steering hose in the front of the car.
cinobyte is offline   Reply With Quote
Old 01-31-2012, 10:39 PM   #8
Registered Member
iTrader: (1)
 
Join Date: Nov 2005
Location: NY
Age: 28
Posts: 335
Thanked 8 Times in 8 Posts
Quote:
Originally Posted by godfather18 View Post
Really? What if I call Acura Corp. and tell them about what that dealer told me? Man that really pisses me off that they lied to me like that!!!
I wouldn't say that you were lied to, typically all warranty/recall related work goes out the door with a salvage or rebuilt title. Your asking Acura to do you a favor, I would kiss up heavily as they do not have to in any which way to replace the hose.

Salvage is salvage, whether it be front, side, rear, top, etc. Theirs no 2 ways about it.

Last edited by LoveMyTL-S; 02-01-2012 at 03:15 PM. Reason: Fixed
Jiggy2dmax is offline   Reply With Quote
Old 01-31-2012, 10:58 PM   #9
2007 Type S WDP 5AT
 
wojo1988's Avatar
 
Join Date: Apr 2011
Age: 27
Posts: 579
Thanked 166 Times in 63 Posts
^ agreed, salvage title kills warranties usually. Also its cheap enough to do yourself and if you have an american car and bring it to canada you lose warranty and if you bring a canadian car to america you lose warranty.
wojo1988 is offline   Reply With Quote
Old 02-01-2012, 12:39 AM   #10
Registered Member
 
nfnsquared's Avatar
 
Join Date: Dec 2003
Location: North Dakota
Posts: 7,524
Thanked 777 Times in 584 Posts
Quote:
Originally Posted by Jiggy2dmax View Post
I wouldn't say that you were lied to, typically all warranty/recall related work goes out the door with a salvage or rebuilt title. Your asking Acura to do you a favor, I would kiss up heavily as they do not have to in any which way do replace the hose.

Salvage is salvage, whether it be front, side, rear, top, etc. Theirs no 2 ways about it.
Quote:
Originally Posted by wojo1988 View Post
^ agreed, salvage title kills warranties usually. Also its cheap enough to do yourself and if you have an american car and bring it to canada you lose warranty and if you bring a canadian car to america you lose warranty.
The ps hose issue is a SAFETY RECALL, not warranty. Safety recalls still apply on salvage titles AFAIK.

Last edited by nfnsquared; 02-01-2012 at 12:44 AM.
nfnsquared is offline   Reply With Quote
Old 02-01-2012, 02:55 AM   #11
Chapter Leader (San Antonio)
iTrader: (3)
 
TheChamp531's Avatar
 
Join Date: Oct 2008
Location: Houston, Texas
Posts: 5,996
Thanked 423 Times in 310 Posts
Quote:
Originally Posted by Jiggy2dmax View Post
I wouldn't say that you were lied to, typically all warranty/recall related work goes out the door with a salvage or rebuilt title. Your asking Acura to do you a favor, I would kiss up heavily as they do not have to in any which way do replace the hose.

Salvage is salvage, whether it be front, side, rear, top, etc. Theirs no 2 ways about it.
Quote:
Originally Posted by nfnsquared View Post
The ps hose issue is a SAFETY RECALL, not warranty. Safety recalls still apply on salvage titles AFAIK.
Exactly.

It is against the law in all 50 states to stop a recall cause of its title status. Warranty is fine, just not safety recalls. If something was to happen, they could get sued for a lot of money.
TheChamp531 is offline   Reply With Quote
Old 02-01-2012, 07:04 AM   #12
Registered Member
iTrader: (1)
 
Join Date: Apr 2007
Location: NJ
Age: 52
Posts: 6,912
Thanked 619 Times in 505 Posts
Quote:
Originally Posted by nfnsquared View Post
The ps hose issue is a SAFETY RECALL, not warranty. Safety recalls still apply on salvage titles AFAIK.

From the Acura site:
If my vehicle has a branded or “Salvage” title, is the warranty still valid?
Vehicles with titles that have been branded as salvaged, scrapped, or dismantled are no longer covered by the new car warranty, with the exception of some emissions warranties and safety recalls. For further information regarding the branding of vehicle titles, please contact your state’s department of motor vehicles.
Turbonut is offline   Reply With Quote
Old 02-01-2012, 07:28 AM   #13
3G TL/2G MDX Owner
iTrader: (1)
 
Join Date: Oct 2006
Location: The west side of the Potomac River
Posts: 5,350
Thanked 957 Times in 792 Posts
always be polite and firm if you want something. getting mad and raising hell doesn't do you any favors. i dont' like it when people fly off the handle when it comes to money or when getting something. it makes me a whole lot less inclined to want to help out.
TLtrigirl is offline   Reply With Quote
Old 02-01-2012, 08:36 AM   #14
Registered Member
Thread Starter
iTrader: (1)
 
godfather18's Avatar
 
Join Date: Aug 2011
Location: Maryland
Age: 31
Posts: 192
Thanked 7 Times in 6 Posts
Ok guys I called Acura Corp. and they told me that the recall work is still valid even on a rebuilt/salvage vehicle! The only thing thats voided is warrenty work, recalls are a safety issue and by law have to be completed on the car no matter the branding on title. So I called the dealer back and spoke to the service manager and he told me that he is going to call Acura and get the ok from them to have the recalls performed and can get me in tomorrow morning!
godfather18 is offline   Reply With Quote
Old 02-01-2012, 09:10 AM   #15
MV612
 
Azndjay's Avatar
 
Join Date: Sep 2011
Location: Mpls,MN
Posts: 299
Thanked 34 Times in 29 Posts
nice work to stick it to the stealership!
Azndjay is offline   Reply With Quote
Old 02-01-2012, 09:27 AM   #16
Registered Member
 
nfnsquared's Avatar
 
Join Date: Dec 2003
Location: North Dakota
Posts: 7,524
Thanked 777 Times in 584 Posts
Quote:
Originally Posted by godfather18 View Post
Ok guys I called Acura Corp. and they told me that the recall work is still valid even on a rebuilt/salvage vehicle! The only thing thats voided is warrenty work, recalls are a safety issue and by law have to be completed on the car no matter the branding on title. So I called the dealer back and spoke to the service manager and he told me that he is going to call Acura and get the ok from them to have the recalls performed and can get me in tomorrow morning!
Good deal. If I were you, I'd find time to pull the Service Manager aside (in person) and politely but firmly remind him that his department violated federal law by initially refusing the safety recall and that you'd like his reassurance that he has taken the necessary steps to inform his personnel so that this doesn't happen to someone else.
nfnsquared is offline   Reply With Quote
Old 02-01-2012, 09:39 AM   #17
Registered Member
 
coykiam's Avatar
 
Join Date: Jul 2006
Location: New York,NY
Age: 36
Posts: 1,834
Thanked 32 Times in 31 Posts
...and make sure it's in writing. Remember service advisors are just like sales people.
coykiam is offline   Reply With Quote
Old 02-01-2012, 11:22 AM   #18
Registered Member
Thread Starter
iTrader: (1)
 
godfather18's Avatar
 
Join Date: Aug 2011
Location: Maryland
Age: 31
Posts: 192
Thanked 7 Times in 6 Posts
Ok fellas I just dropped my car off at the dealer and they are performing the recall work and they gave a 2011 Acura TL as a loaner for two days!!!!! Cheers!!!
godfather18 is offline   Reply With Quote
Old 02-01-2012, 12:26 PM   #19
Registered Member
iTrader: (1)
 
HEAVY_RL's Avatar
 
Join Date: Nov 2008
Location: RVa
Age: 36
Posts: 6,922
Thanked 949 Times in 779 Posts
No offense to any service writers, but they are just the front line, not the final word.

Congrats OP.
HEAVY_RL is offline   Reply With Quote
Old 02-01-2012, 12:42 PM   #20
TL-S
iTrader: (4)
 
quanaman's Avatar
 
Join Date: Dec 2007
Location: Fairfax, Va
Posts: 2,482
Thanked 391 Times in 351 Posts
That dealer is an idiot.

IF they were smart, they would do everything they could to do the job for you, including calling Acura and working it out. They actually bill Acura for the work, so to them its easy free money.

They did mine, and even helped get Acura to pay for a replacement power steering pump...somehow blamed it on the hose.

I would have gone to another dealer...But I'm glad its working out for you

Last edited by quanaman; 02-01-2012 at 12:44 PM.
quanaman is offline   Reply With Quote
Old 02-01-2012, 02:15 PM   #21
Chapter Leader (San Antonio)
iTrader: (3)
 
TheChamp531's Avatar
 
Join Date: Oct 2008
Location: Houston, Texas
Posts: 5,996
Thanked 423 Times in 310 Posts
Glad everything worked out
TheChamp531 is offline   Reply With Quote
Old 02-01-2012, 03:24 PM   #22
Moderator
 
LoveMyTL-S's Avatar
 
Join Date: Mar 2005
Location: Jacksonville, FL
Age: 59
Posts: 11,722
Thanked 308 Times in 266 Posts
Awesome news that they are taking care of "their" recall. I hope the job is done right. Enjoy the 4g TL. Does your TL need any other recalls?

TSB 08-013: Saftey Recall: Windshield Wiper Motor Does Not Work

Background

A breather port on the windshield wiper motor vents warm air from the wiper motor during operation. If water enters the breather port, it can cause corrosion that could make the wiper motor stop working. A non-operating wiper motor increases the risk of a crash in certain conditions.


TSB 07-017: Safety Recall: Fuel Pump Relay May Cause Engine No-Start or Stalling

Background

A manufacturing fault with the fuel pump relay (PGM-FI Main Relay 2) could cause a coil wire inside the relay to break. If this happens, the fuel pump will not operate and the engine may not start. If the relay fails while driving, the engine may stall without warning and a crash could occur.


TSB 05-043: Safety Recall: Right Front Impact Sensor Is Loose

Background

On some 2006 TLs, the bolts on the right (passenger’s side) front impact sensor were not properly torqued. If the bolts loosen or fall out, the sensor may fail to properly detect a crash, possibly resulting in delayed or non-deployment of the passenger's airbag.


TSB 05-013: Safety Recall: Fuse Box May Cause a No-Start or Stalling Condition

Background

A loose terminal in the under-dash fuse/relay box may cause the fuel pump to lose power. If the fuel pump becomes inoperative, the engine may not start. In the worst case, if the fuel pump loses power while driving, the engine could stall without warning, and a crash could occur.

http://tl.acurazine.com/forums/showthread.php?t=112766

Cheers
LoveMyTL-S is offline   Reply With Quote
Old 02-01-2012, 05:05 PM   #23
Registered Member
 
nfnsquared's Avatar
 
Join Date: Dec 2003
Location: North Dakota
Posts: 7,524
Thanked 777 Times in 584 Posts
I never cease to be amazed at the number of people who come onto a forum and spew utter BS as factual.

(And I never cease to be amazed at the number of people who read said BS and assume it to be factual without a second thought.)

Please, for some of you, next time do a little research before you come on here (or anywhere) and tell someone he's not eligible to get his safety recall done.

That is all.
nfnsquared is offline   Reply With Quote
Old 02-04-2012, 11:57 AM   #24
Registered Member
Thread Starter
iTrader: (1)
 
godfather18's Avatar
 
Join Date: Aug 2011
Location: Maryland
Age: 31
Posts: 192
Thanked 7 Times in 6 Posts
Ok guys just got my car back and they did all the open recalls on the car and they also replaced the power steering pump and used the hose recall to replaced the pump and they degreesed my engine bay and detailed the car for me

Very happy and the loaner was amazing but I still hate that grill on the Gen 4
godfather18 is offline   Reply With Quote
Old 02-04-2012, 12:04 PM   #25
Registered Member
 
callahan's Avatar
 
Join Date: Oct 2010
Location: Fort Wayne, IN
Age: 27
Posts: 989
Thanked 73 Times in 71 Posts
Free detail? Nice! I hope their Detailer knows how to work a buffer bc most of them don't lol
callahan is offline   Reply With Quote
Old 02-04-2012, 12:10 PM   #26
Chapter Leader (San Antonio)
iTrader: (3)
 
TheChamp531's Avatar
 
Join Date: Oct 2008
Location: Houston, Texas
Posts: 5,996
Thanked 423 Times in 310 Posts
NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO. You let the dealer clean your car. Fuck your life. You will see about 10000 swirls later. oerinreiotnerwtrette
TheChamp531 is offline   Reply With Quote
Old 02-04-2012, 01:08 PM   #27
3G TL/2G MDX Owner
iTrader: (1)
 
Join Date: Oct 2006
Location: The west side of the Potomac River
Posts: 5,350
Thanked 957 Times in 792 Posts
Quote:
Originally Posted by TheChamp531 View Post
NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO. You let the dealer clean your car. Fuck your life. You will see about 10000 swirls later. oerinreiotnerwtrette
+1....don't ever let the dealer wash or detail your car. just b/c it's free doesn't mean you have to take it.
TLtrigirl is offline   Reply With Quote
Old 02-04-2012, 08:23 PM   #28
Registered Member
 
nfnsquared's Avatar
 
Join Date: Dec 2003
Location: North Dakota
Posts: 7,524
Thanked 777 Times in 584 Posts
Quote:
Originally Posted by godfather18 View Post
Ok guys just got my car back and they did all the open recalls on the car and they also replaced the power steering pump and used the hose recall to replaced the pump and they degreesed my engine bay and detailed the car for me

Very happy and the loaner was amazing but I still hate that grill on the Gen 4
So what did the service manager have to say for himself?
nfnsquared is offline   Reply With Quote
Old 02-04-2012, 08:24 PM   #29
Registered Member
 
primus's Avatar
 
Join Date: Jan 2012
Age: 31
Posts: 52
Thanks: 0
Thanked 1 Time in 1 Post
thats suck but not true
primus is offline   Reply With Quote
Old 02-04-2012, 10:27 PM   #30
Registered Member
 
truonghthe's Avatar
 
Join Date: Jun 2008
Age: 28
Posts: 4,354
Thanked 583 Times in 510 Posts
Quote:
Originally Posted by TLtrigirl View Post
+1....don't ever let the dealer wash or detail your car. just b/c it's free doesn't mean you have to take it.
+2 that why every time when my vehicle got service from dealer I always say "no car wash please!" I don't want any more scratch on the car lol.
truonghthe is offline   Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
SOLD: 19 inch Work Vs-Tx acurajj Car Parts for Sale 5 09-19-2015 03:47 PM
Should I buy? Rebuilt 2012 TL SH-AWD w/ Tech ssjkev16 Fourth Generation TL (2009-2014) 23 09-16-2015 09:06 AM
FS: 2005 Acura TL Anthracite Metallic – San Diego, CA asahrts Member Cars for Sale 0 09-04-2015 05:55 PM
What are the empty spaces next to my traction control button? Charlespsu Second Generation RDX (2013+) 3 09-02-2015 09:54 AM


Tags
apply, car, cars, dealer, honor, nissan, qualify, rebuilt, recal, recall, recalls, reconstructed, salvage, title, vehicle

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 02:20 AM.



Honda and the Honda marquee are registered trademarks of the American Honda Motor Company, Inc. Neither American Honda Motor Company nor its subsidiaries or affiliates shall bear any responsibility for Acurazine.com content, comments, or advertising. Acurazine.com is not affiliated with American Honda Motor Company in any way. American Honda Motor Company does not sponsor, support, or endorse Acurazine.com in any way. Copyright/trademark/sales mark infringements are not intended or implied.