Private mode - how do I turn it off?
#1
Pro
Thread Starter
Private mode - how do I turn it off?
I ran into a strange but troubling issue. Somehow this morning I inadvertently turn on something called private mode. I believe it is a setting on the car's phone software. The result is when I make a call from the car (using the car's phone presets) the call is made but as soon as the number begins dialing the phone disconnects from the car's audio system to my iPhone 5s handset and the radio comes back through the audio system. Meanwhile the call is on my handset.
Private mode shows up on the phone screen in the car. I have search both the RLXs Owner Manual and also the Apple support website. It seems to be a setting in the car not on the iPhone. I don't exactly know how it got turned on and I can't find out how to turn it off. The phone's Bluetooth connection to the car is fine, it just won't play through the audio system.
Any suggestions.???
Private mode shows up on the phone screen in the car. I have search both the RLXs Owner Manual and also the Apple support website. It seems to be a setting in the car not on the iPhone. I don't exactly know how it got turned on and I can't find out how to turn it off. The phone's Bluetooth connection to the car is fine, it just won't play through the audio system.
Any suggestions.???
The following users liked this post:
chapel1 (02-01-2016)
#2
Senior Moderator
On your iPhone, go to:
Settings->General->Accessibility->Call Audio Routing->set to Automatic. Should fix the issue.
If that's unhelpful, unpair, then re-pair the phone.
Settings->General->Accessibility->Call Audio Routing->set to Automatic. Should fix the issue.
If that's unhelpful, unpair, then re-pair the phone.
#3
#4
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Sometime back, something odd started happening to my iPhone.
For some reason it has started switching to Private Mode to *make* the call, and then it switches back to speakers when there is a ring at the other end.
I have no idea why it started doing that.
Everything still works fine, otherwise, so I haven't bothered trying to find what's going on.
For some reason it has started switching to Private Mode to *make* the call, and then it switches back to speakers when there is a ring at the other end.
I have no idea why it started doing that.
Everything still works fine, otherwise, so I haven't bothered trying to find what's going on.
#5
Burning Brakes
I ran into a strange but troubling issue. Somehow this morning I inadvertently turn on something called private mode. I believe it is a setting on the car's phone software. The result is when I make a call from the car (using the car's phone presets) the call is made but as soon as the number begins dialing the phone disconnects from the car's audio system to my iPhone 5s handset and the radio comes back through the audio system. Meanwhile the call is on my handset.
Private mode shows up on the phone screen in the car. I have search both the RLXs Owner Manual and also the Apple support website. It seems to be a setting in the car not on the iPhone. I don't exactly know how it got turned on and I can't find out how to turn it off. The phone's Bluetooth connection to the car is fine, it just won't play through the audio system.
Any suggestions.???
Private mode shows up on the phone screen in the car. I have search both the RLXs Owner Manual and also the Apple support website. It seems to be a setting in the car not on the iPhone. I don't exactly know how it got turned on and I can't find out how to turn it off. The phone's Bluetooth connection to the car is fine, it just won't play through the audio system.
Any suggestions.???
#6
Pro
Thread Starter
My problem still existing so I started the procedure to setup my Acura Link account, which was never done. They were helpful but referred me to the Customer Service phone number. I haven't yet had time to call them but will report back since it seems others have experienced the issue. I just haven't been lucky enough to have it auto correct itself. At the moment it is very frustrating.
By the way, in my case what happens in Private Mode is that the call can be initiated from either the handset or car interface but as soon as the call starts ringing the car's audio system disconnects from the phone and the radio comes back on. I believe the phone is still connected to the car since the only option that shows on the car's phone screen is transfer. When I hit that option the call transfers back to the handset.
#7
Burning Brakes
Bob, many thanks for the suggestions but neither worked. The iPhone audio routing setting was correct. I did re-pair my phone [and deleted the existing phone, both on the handset and car]. The pairing was simple and other than having to reinstall my presets it went fine but no help with the Private Mode.
My problem still existing so I started the procedure to setup my Acura Link account, which was never done. They were helpful but referred me to the Customer Service phone number. I haven't yet had time to call them but will report back since it seems others have experienced the issue. I just haven't been lucky enough to have it auto correct itself. At the moment it is very frustrating.
By the way, in my case what happens in Private Mode is that the call can be initiated from either the handset or car interface but as soon as the call starts ringing the car's audio system disconnects from the phone and the radio comes back on. I believe the phone is still connected to the car since the only option that shows on the car's phone screen is transfer. When I hit that option the call transfers back to the handset.
My problem still existing so I started the procedure to setup my Acura Link account, which was never done. They were helpful but referred me to the Customer Service phone number. I haven't yet had time to call them but will report back since it seems others have experienced the issue. I just haven't been lucky enough to have it auto correct itself. At the moment it is very frustrating.
By the way, in my case what happens in Private Mode is that the call can be initiated from either the handset or car interface but as soon as the call starts ringing the car's audio system disconnects from the phone and the radio comes back on. I believe the phone is still connected to the car since the only option that shows on the car's phone screen is transfer. When I hit that option the call transfers back to the handset.
Also try this if you have some time. Pair the iPhone to the RLX and make a call. When it switches to privacy mode, tap the "audio sources" on the iPhone and change it from iPhone to handsfree link. Does it switch back to the RLX bluetooth? If it does, try making another call, and see if the issue is resolved.
HTH
The following 2 users liked this post by pgeorg:
Malibu Flyer (06-02-2015),
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#8
Senior Moderator
When you un-paired and deleted the iPhone from the RLX, did you delete the entry on the iPhone settings, Bluetooth, My devices? Did you restart the iPhone before you re-paired it to the RLX?
Also try this if you have some time. Pair the iPhone to the RLX and make a call. When it switches to privacy mode, tap the "audio sources" on the iPhone and change it from iPhone to handsfree link. Does it switch back to the RLX bluetooth? If it does, try making another call, and see if the issue is resolved.
HTH
Also try this if you have some time. Pair the iPhone to the RLX and make a call. When it switches to privacy mode, tap the "audio sources" on the iPhone and change it from iPhone to handsfree link. Does it switch back to the RLX bluetooth? If it does, try making another call, and see if the issue is resolved.
HTH
#9
Pro
Thread Starter
When you un-paired and deleted the iPhone from the RLX, did you delete the entry on the iPhone settings, Bluetooth, My devices?
YES
Did you restart the iPhone before you re-paired it to the RLX?
I'll try this
Also try this if you have some time. Pair the iPhone to the RLX and make a call. When it switches to privacy mode, tap the "audio sources" on the iPhone and change it from iPhone to handsfree link. Does it switch back to the RLX bluetooth? If it does, try making another call, and see if the issue is resolved.
I have tried using the iPhone Audio Sources but it does not work as it still shows connection to hands free link, i.e.- the car.
HTH
YES
Did you restart the iPhone before you re-paired it to the RLX?
I'll try this
Also try this if you have some time. Pair the iPhone to the RLX and make a call. When it switches to privacy mode, tap the "audio sources" on the iPhone and change it from iPhone to handsfree link. Does it switch back to the RLX bluetooth? If it does, try making another call, and see if the issue is resolved.
I have tried using the iPhone Audio Sources but it does not work as it still shows connection to hands free link, i.e.- the car.
HTH
Thanks for the suggestions.
#10
Burning Brakes
I hope the support line is able to resolve this for you!
#11
Pro
Thread Starter
Hats off to pgeorg.......
I spent some time on the phone with the Hands Free Link folks [888-528-7876]. They told me that Private Mode is not a setting on the car's software but rather that mode is set automatically by the phone. Therefor there is no option in the car to turn it off. He didn't know how to re-set it on the iPhone but, as pgeorg and Bob suggested, I should delete the phone and re-pair it. When I told them I had already done that, the suggestion was to reload the Verizon network setting. As I had just updated the network settings, based on a notification from Verizon, a few days ago, their last suggestion was to attempt to connect a different phone to the car. If the second phone had the same issue, then I should take the car into the dealer since there is likely an issue with the car. If the second phone worked fine, then the problem was on my iPhone.
Since I didn't have another phone to use, I decided to try the one thing pgeorg suggested that I hadn't done. Namely reboot the phone AFTER deleting the old bluetooth phone but before re-pairing. I did that and my problem was gone.
Hats off to pgeorg.....you saved my bacon. It is a small thing but not having hands free link work is a big deal to me.
It's take a Village, or rather AcuraZine to get things done.
#12
Burning Brakes
I have resolved my Private Mode issue and it is really thanks to pgeorg. As I indicated earlier I deleted the old Hands Free Link references in my iPhone bluetooth settings as well as the iPhone reference shown in the car but still had the same issue with Private Mode.
I spent some time on the phone with the Hands Free Link folks [888-528-7876]. They told me that Private Mode is not a setting on the car's software but rather that mode is set automatically by the phone. Therefor there is no option in the car to turn it off. He didn't know how to re-set it on the iPhone but, as pgeorg and Bob suggested, I should delete the phone and re-pair it. When I told them I had already done that, the suggestion was to reload the Verizon network setting. As I had just updated the network settings, based on a notification from Verizon, a few days ago, their last suggestion was to attempt to connect a different phone to the car. If the second phone had the same issue, then I should take the car into the dealer since there is likely an issue with the car. If the second phone worked fine, then the problem was on my iPhone.
Since I didn't have another phone to use, I decided to try the one thing pgeorg suggested that I hadn't done. Namely reboot the phone AFTER deleting the old bluetooth phone but before re-pairing. I did that and my problem was gone.
Hats off to pgeorg.....you saved my bacon. It is a small thing but not having hands free link work is a big deal to me.
It's take a Village, or rather AcuraZine to get things done.
#14
how did you find this thread - its almost 2 yrs old
#16
I don't think you have to call - they listen
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