miner

I had issues with AL on my RLX and TLX for about 2.5 weeks. I asked Acura about compensation/prorating my next subscription. They called me back and offered a $500 VISA card. Good enough for me. For others who have had recent issues with AL call Acura and ask for some form of compensation.

birdonamission

Thanks. I bought my '17 RDX Advance AWD on 8/31/16 and was never able to connect to AcuraLink from Day 1 until yesterday afternoon. I'm still on my free 3-year Standard subscription and 90-day Premium trial subscription, so I'm sure they won't offer a $500 VISA card - but I did ask for a 9 day extension at the end of the subscriptions to compensate for the lost time. The person took my request and said I'll be contacted soon. We shall see...

miner

They first offered me $300 for the TLX service then I asked about the RLX and was offered $500.

BobF4321

I bought an Acura ILX Tech 2016 and AcuraLink with the free subscription worked fine.
Then the subscription expired before I remembered to start a paid subscription, and the AcuraLink services stopped.
The green AcuraLink LED was no longer lit.
I called AcuraLink Support and signed up for the Connect package, waited for a day or two, but still no services.
The MyAcura web site showed that I did have an active Connect subscription, but the in-car AcuraLink status screen showed no subscription.
I called AcuraLink Support and they had no clue, but they suggested getting the dealer to look at it.
I went to the dealer for service, but they said I should call AcuraLink Support.... the buck stopped nowhere.
Months later I decided to order the 2017 navigation DVD map update, and installed it.
The new maps looked fine, and they included real-time traffic info and construction icons... included with AcuraLink!
I then noticed that the green AcuraLink LED was lit, and the MyAcura web site was able to connect to my car.
Hope this helps anyone else with subscription problems!