neoshi

So hey neuronbob asked for specifics on the unit for Acuras, and you replied that videos will be posted this week and "remaining" (I quote this because none of Azine has actually had any orders fulfilled) orders will be fulfilled. Do you have any updates? Today is Thursday of the week you mentioned. I suspect if tomorrow passes with no videos and no order updates that neuronbob may want to take further action.

Looks like you answered mikey already that you're in firmware testing stage. How about the videos and how much longer until order fulfillment?

navtool.com

yes that's why 600 people on Corvette forums received their unit.

with citizens like C7-beast i'm surprised Apple is still in business as iphone is one huge bug

i don't see a point in your post, you don't have an interface yo have no idea whats going on, you base your inputs using bits of information you get from one forum member,

i can tell you that every customer with automatic corvette experiencing 0 problems

we are sorting one one last bug in manual transmission corvettes

navtool.com

as many members know we been doing group buy here for past 10 years.

We have delivered many unique products to acurazine members in the past.

We have also delivered over 600 interface to corvette members.

I don't have exact number but i think only 5 members are left on this group buy, who will receive their interfaces shortly, this group buy was less than 25 members to begin.

mikeyk24

Lol, as long as you remember I am one of those remaining people then Im happy!

808tesh

I'm still here and looking forward to shipping!

I sent you an email this morning to ask for a shipping update, please let me know when I can expect the unit to ship.

Thanks!

navtool.com

just to inform you, last bug have been squashed we are 100% working even on corvettes

eboggs_jkvl

Update on the Corvette trouble:

The software was defaulting to the "Rear view camera" even if there was only a front camera checked. The last test that was done showed the default problem. They are updating the software to default to the front camera, I will be able to uncheck the "Rear view camera" box and then when I manually turn on the camera it will default to the front camera and the video will come up correctly!


WOOT! Almost there, waiting for the go to upload the new software.


Hell, they even agreed that the problem wasn't the old guy doing a bad install! Hells Bells, it was the old guy doing the trouble shooting to fix ALL of the Corvette software.

When this update is available, I will test it out. I really believe this will solve the cluster**** we went through. It worked 99% perfect today and that's when the default problem was discovered. If the new software fixes the issues, I will post on here and endorse this product.

If..........

Elmer

eboggs_jkvl

New software is on the Navtool server.

My Navtool works perfectly!


I press BACK, front camera comes up with video.

If I back up and go to DRIVE, the front video comes on.

I can manually turn on the front video and drive to Anchorage and the front video stays on!


I think they have fixed the software!


This thing is slick now that the software is correct!



Elmer

neoshi

That is damn good news hear. Sorry that you guys had to beta test it for them, but glad it ultimately was JUST A SOFTWARE ISSUE and NOT INSTALL ERROR like they kept saying it was.

eboggs_jkvl

Here it is in action!

http://www.jaxvette.com/c7/IMG_0767.MOV

Elmer

markm929

So Navtool, I requested a refund, well over a month ago, via email and your CEO states ok and "forwards to accounting". Weeks go by with no refund, so I submit to my credit card for dispute, now you're fighting my dispute after agreeing to a refund...your company is a joke. I've never dealt with such a dishonest company in all my life.

What lies do you have to share now?

[Maybe since I quoted a post from you, you will actually provide a response]

navtool.com

once dispute is open we have no control over it

markm929

You are fighting the dispute, after FAILING to provide refund....You have TOTAL control over that. Stop fighting the dispute and just give me my money back as you, and your CEO, said you would do.

navtool.com

We are obligated to answer all letter fro credit card companies

markm929

The proper response to the Credit Card Company would have been "yup reverse the charge", instead you chose to fight the dispute.

navtool.com

please provide your first name last name and address and i will look into that

neoshi

Deja vu. Same thing happened to me mark. My argument with them is a few pages back or in that other poll thread. AMEX couldn't believe how shady navtool was handling the charge back after all the things they posted here. I sent them the whole thread and our emails. Navtool gave me the same shpeel but never offered to resolve the situation like he just did for you. Hopefully he actually stands behind his words this time, but I'm full of doubt after dealing with them.

navtool.com

when you open the case credit card company wants to know why

neoshi

And you gave them the bullshit answer that it's not fair for us to drop our order without telling them that YOU failed to provide the product as promised and YOU said we had the right to get our money back if we didn't want to wait out the delay. You didn't give them a real answer--you gave them a response that served your own purpose. Either way, the credit card companies see what you're doing and we end up winning the disputes, but you are shadier than pitch black in your practices. Don't try to be the victim.

C7_Beast

Well guys, it sure looks like they got them working. I still hold to my previous statements about this company but at least there is hope for the Acura folks.

Would be nice if NavTool would learn to be honest and not charge people to be beta testers. That's basically what happens.

Good job Vitaly on getting the software issues sorted out.

Good luck guys!

NavTool Works - Corvette Forum

neuronbob

No video, no Acura specific upgrades. This is bullshit. I give two $hits about the Corvette owners.

I am officially giving a "drop dead" date of May 15th to you, NavTool. If no Acura-specific updates and no shipping, the group buy is over and all monies must be immediately refunded by NavTool to our members. If refunds not given, I will personally file a complaint with the Postal Service for mail fraud.

This has gone on long enough. The ONLY reason I am giving you even this long is because of Elmer's update, if not for that, I would have suspended the group buy today.

No more of your BS excuses. You owe the Acurazine community an apology for your actions.

markm929

Sent information to the CustomerService@navtool.com email address.

Hope this can be handled by you on Monday (02May16)

808tesh

@Navtool - It's the first business day of May, 2016.

Per our last email conversation you were set to ship mid-April.

What's the status?

I'm sending this message via gmail as well.

-Tesh

Reinnie

NavTool did the same thing with my CC Co. What the **** is wrong with this co.? I started a dispute with my CC in Feb. and NavTool said since I started a dispute, it's out of their control. It's obviously not out of their control because my CC reversed the charges because NavTool choose to fight my dispute. NavTool you are so full of it! I continued to fight for my money back by submitting all the bogus claims made by NavTool to my CC co. My CC co. told me they will look into NavTool.

navtool.com

last week i found out details of the process just to post

1. customer open dispute

2. credit card company send us letter, asking what was purchased, under what conditions and when?

3. we respond.

Reinnie

YES!! #3 you guys definitely responded by fighting the dispute! Clearly you didn't send the product so why are you fighting the dispute??!!

navtool.com

unfortunately that's not my department Too the best of my knowledge credit card companies require us to provide information on what happened, as some customers abuse the credit card protection

Stew4HD

I specifically requested a refund and have only been ignored. The card I made the transaction on has expired and a new card issued with a new number and the fact that they took my funds so long ago.

I don't even want the product after all this BS! This is FUBAR

Hoosier_TLX

What's most puzzling about the refund is that many times on this forum alone, it was stated that if we wanted a refund all we had to do was ask. After members asked, they were ignored and had no option to dispute the charge. After the dispute, NavTool then seems to be fighting the dispute.

I tried to call and speak to someone at NavTool to ask for more information and then to see about a refund, but no one answered the phone. I decided it best to just call Discover card and have them proceed with the dispute. As of now, I have been credited the refund and I'm still waiting to see if it is disputed by NavTool as others have stated.

I think, if NavTool had just sacked up and refunded the money, several of the members would eventually buy the module after it came out and was proven to be working. Now, I'm not so sure.

Hoosier_TLX

Ever feel like you're being ignored?

Several posts by N.T. about charge card disputes, but nothing about the product status.

navtool.com

1. customer would as for refund

2. same day start dispute with CC company

1 and 2 don't work together, i believe only 2 members ran into this issues everyone else go their refunds no problem

markm929

I waited well over 2 weeks after requesting a refund before initiating CC dispute...next bit of hogwash

Stew4HD

I sure as hell feel ignored. Maybe NT has me on ignore?

neuronbob

I really only want an honest update from the guy.

If he can't do the job, he should just say so and refund everyone's money, post haste, take the loss, and come back if he has actual product to sell. To me, taking money from others without product in hand is not honest.

Stew4HD

Exactly! When I put my money down, the product was due by the end of January and was told it was ready for primetime! Seems that wasn't the case and they've already spent our $ on R&D

808tesh

Requoting for visibility -

@Navtool - I posted yesterday and you posted right after me with no reply via email or via forum.

Please provide a detailed update on delivery.

navtool.com

well the good news is remaining 5 people will get their units 100% bug free

i will consult with productin on exact delivery dates

Hoosier_TLX

I don't want to beat a dead horse here, but I went all the way back to the beginning of this thread and now that I'm no longer waiting for my product it's hilarious to read the statements from NavTool. I spent the time to mainly focus on their posts and from the beginning to the last post, there is really no concrete answers to any questions or firm dates for delivery. When you have the luxury to look back "in time" it's a lot less frustrating than when it happened and I was quietly laughing to myself about the "expected" timeframes for everything.

With that said, I hope the 5 brave souls that stuck this dumpster fire out get their products soon. I know there won't be any problems because it's been assured to be 100% bug free and ready to roll. But, according to their posts, they NEVER ship a product that doesn't work so this seems redundant.

neoshi

10 days remaining...

neuronbob

I haven't requested a refund, so I guess I'm one of the five left.....but only if it actually ships....
I've been so busy working on my NSX's mods that I didn't worry about this group buy until I read this thread earlier in April, and the items still hadn't shipped.