Cracked dashboard in '04 TL
07-06-2009, 10:20 AM
#281
Drifting
And the argument that a dash is a trim piece is bs too. You can drive without decorative trim pieces. Try to pass inspection without a dash. Wouldn't be surprised if they tell you that a padded dash is a piece of safety equipment required by law.
07-06-2009, 10:26 AM
#282
Instructor
07-06-2009, 10:30 AM
#283
Instructor
That's such bs. It should be irrelevant how many cars it happens to. Even if your car is the only one on the planet it happens to, if you are under warranty, it should be covered. What next, are they going to point out a TL with a working tranny and try to say that your tranny isn't covered either?
And the argument that a dash is a trim piece is bs too. You can drive without decorative trim pieces. Try to pass inspection without a dash. Wouldn't be surprised if they tell you that a padded dash is a piece of safety equipment required by law.
And the argument that a dash is a trim piece is bs too. You can drive without decorative trim pieces. Try to pass inspection without a dash. Wouldn't be surprised if they tell you that a padded dash is a piece of safety equipment required by law.
07-14-2009, 10:22 PM
#284
My dash keeps getting worse, still dont have an answer form Acura, but im sure they are going to want to charge me $500+ for the labor. 2 people at $10 p/h for working on the dash for 8 hours = $160 labor. ofcourse, they want to make a 300% on the labor also. Greedy Acura dealerships... Here is a picture of the progress of my dash, keepos getting worse over time:
Keep in touch guys
Best,
Rolan
Keep in touch guys
Best,
Rolan
07-14-2009, 11:14 PM
#285
onyX.
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^^^^ i have the same problem as you guys but here is my story and maybe any one could help me out.... i do not find no trace of having no updated extended coverage from acura but how ever i have a card from carmax that covers the car until 85,xxx miles. i bought the car from a local dealership cash, and i have the same problem plus some other (steering wheel inner light buttons won't turn on) can i claim that warranty even though i didnt buy it, was the previous owner. or i have a better chance n taking it to the dealer and paying for it ?
07-17-2009, 04:33 PM
#286
Intermediate
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Came right now from acura and im not please they only took pictures and told me that my car was 53,000 miles and was out of warranty and that i was not the original owner !!! I told him that I know of people in US that have them replace for free by good will. He told me that that people have buy several Acuras !! That is Crap that means that i have to buy 3 acuras to get a good service????
He show me his 2004 Tl and told me that his car was always in the sun and have never appear a crack!! I told him is obvious that not all TL's will have it !! I told him that i only want the part and i will pay the installation. and he told me that the only thing he can do is to send the pictures to US and they will tell him if they will cover the dash. and that i will have to wait at least 2 weeks.
He coment me that Acura was aware of the problem and they are investigating tha Dash!! today another friend call me and told me that his dash was starting to crack!! All of you that have this problem you have to stay calling and pushing them to do something!!
The most thing that bothers me is that he ask me how the Dash affect me ???? And i told him that this was a $46,000 car and every day i drive it i have to see the dash crack like and old car !!!
I am thinking of writing to Acura or start a law suit. !!
He show me his 2004 Tl and told me that his car was always in the sun and have never appear a crack!! I told him is obvious that not all TL's will have it !! I told him that i only want the part and i will pay the installation. and he told me that the only thing he can do is to send the pictures to US and they will tell him if they will cover the dash. and that i will have to wait at least 2 weeks.
He coment me that Acura was aware of the problem and they are investigating tha Dash!! today another friend call me and told me that his dash was starting to crack!! All of you that have this problem you have to stay calling and pushing them to do something!!
The most thing that bothers me is that he ask me how the Dash affect me ???? And i told him that this was a $46,000 car and every day i drive it i have to see the dash crack like and old car !!!
I am thinking of writing to Acura or start a law suit. !!
DonOmar: He is never going to call you. You are the one who has to call him, he is very inept. I've been having problems with him since October 08. My dashboard began cracking when it had 36K miles.
Another thing that I've noticed is that the cracks are all on the exact same places and they have the same shape.
07-17-2009, 06:48 PM
#287
Instructor
I've had 2 Hondas, a TSX and now the TL (original owner) and they are giving me the same hard time. I say we should start a Class Action lawsuit! This is ridiculous.
DonOmar: He is never going to call you. You are the one who has to call him, he is very inept. I've been having problems with him since October 08. My dashboard began cracking when it had 36K miles.
Another thing that I've noticed is that the cracks are all on the exact same places and they have the same shape.
DonOmar: He is never going to call you. You are the one who has to call him, he is very inept. I've been having problems with him since October 08. My dashboard began cracking when it had 36K miles.
Another thing that I've noticed is that the cracks are all on the exact same places and they have the same shape.
07-18-2009, 03:57 PM
#288
Racer
Acura in my oppinion should recall the dash in the 3rd gen TL because so many of them are cracking or have the low spot over the passenger airbag like mine, or are so oxidised that they have that chalky look to them. Will they. Don't know. Warranty doesnt pay much to replace the dash in the TL, and it's a big job. Everything up front has to come out and the Tech's may not want to do it. Might be why the dealer doesnt want to replace it. I saw one get replaced when I worked at the dealer. Not a pretty site with that car all apart.
07-19-2009, 07:29 PM
#289
There is a Group on facebook regarding this matter please join our group.
Search -> Acura TL Defective Dash
Join and invite everyone you know. We need to let the word out. put some preasure on Acura.
best,
Rolan
Search -> Acura TL Defective Dash
Join and invite everyone you know. We need to let the word out. put some preasure on Acura.
best,
Rolan
07-19-2009, 08:33 PM
#290
This issue is rediculous. I can't even believe they designd it so air-bag has to bust through the dash anyways...
BTW: The replacment dash is avaialbe to you and I direct from AcuraOEMParts.com for only five hundred and some dollars. Don't let the dealer tell you it cost more. That is a retail price, not expressing any dealer discount...
The $1200 that Acura offered one user should have EASILY covered ALL MATERIEALS AND LABOR!!!!
Fuking rediculous!!!
77120-SEP-A02ZA - PANEL, INSTRUMENT ( GRAPHITE BLACK ) - 2005 TL - $570.47
http://www.acuraoemparts.com/delray/...All&vinsrch=no
This includes everything circled by number 6 in this pic:
Nothing else should have to be replaced except #10 which is only $9 more... lol
BTW: The replacment dash is avaialbe to you and I direct from AcuraOEMParts.com for only five hundred and some dollars. Don't let the dealer tell you it cost more. That is a retail price, not expressing any dealer discount...
The $1200 that Acura offered one user should have EASILY covered ALL MATERIEALS AND LABOR!!!!
Fuking rediculous!!!
77120-SEP-A02ZA - PANEL, INSTRUMENT ( GRAPHITE BLACK ) - 2005 TL - $570.47
http://www.acuraoemparts.com/delray/...All&vinsrch=no
This includes everything circled by number 6 in this pic:
Nothing else should have to be replaced except #10 which is only $9 more... lol
Last edited by 94eg!; 07-19-2009 at 08:35 PM.
07-20-2009, 09:57 PM
#291
There is now a group on FACEBOOK Regarding this matter.
We need everyone here to JOIN.
Please JOIN and Invite everyone you know to join!
We need to put some preasure on acura.
Group Name in Facebook is: Acura TL defective Dash - Consumer Rights
SEARC and JOIN, JOIN, JOIN !!!!!!
We need everyone here to JOIN.
Please JOIN and Invite everyone you know to join!
We need to put some preasure on acura.
Group Name in Facebook is: Acura TL defective Dash - Consumer Rights
SEARC and JOIN, JOIN, JOIN !!!!!!
07-21-2009, 12:43 AM
#294
Moderator
iTrader: (3)
I may have posted this link in here before, but here's my thread I made explaining everything that I went through to get my dash fixed.
https://acurazine.com/forums/3g-tl-problems-fixes-114/my-cracked-dashboard-ordeal-730775/
I'm pretty sure that I had the worst dash cracking out of anybody thats posted so far. It was gross.
To sum it all up, Acura said it was a $2000 job. I ended up paying about $560. Bullshit if you ask me.
https://acurazine.com/forums/3g-tl-problems-fixes-114/my-cracked-dashboard-ordeal-730775/
I'm pretty sure that I had the worst dash cracking out of anybody thats posted so far. It was gross.
To sum it all up, Acura said it was a $2000 job. I ended up paying about $560. Bullshit if you ask me.
07-21-2009, 09:14 AM
#298
Instructor
There is now a group on FACEBOOK Regarding this matter.
We need everyone here to JOIN.
Please JOIN and Invite everyone you know to join!
We need to put some preasure on acura.
Group Name in Facebook is: Acura TL defective Dash - Consumer Rights
SEARC and JOIN, JOIN, JOIN !!!!!!
We need everyone here to JOIN.
Please JOIN and Invite everyone you know to join!
We need to put some preasure on acura.
Group Name in Facebook is: Acura TL defective Dash - Consumer Rights
SEARC and JOIN, JOIN, JOIN !!!!!!
07-21-2009, 09:30 AM
#300
Chapter Leader (Southern Region)
07-21-2009, 09:30 AM
#301
Instructor
Yes but we have to join more members to the face book page and comments of our problems. We only have 4 members so please join !!!
07-21-2009, 09:33 AM
#302
just putin this out there. UV rays are a very big contributor to a cracked dash now i understand on a new car that shouldn't happen so fast, but who knows. what i'm saying is that without good hard evidence that it's a major defect, they can easily clain that it's due to natural causes (i.e. too much sun exposure)
I've had the same garbage tossed on me with other warranty stuff. they'll take your money in a flash, but when it's time to uphold their end "it's not our fault, and we aren't responsible." That's the comment that made me have them refund all my warranty's at once, and i paid cash for my car so i got three nice fat checks in the mail.
someone is going to have to dismantle the whole thing, determine the cause of the problem, document it well, and probably have to have it honda tech certified.
I've had the same garbage tossed on me with other warranty stuff. they'll take your money in a flash, but when it's time to uphold their end "it's not our fault, and we aren't responsible." That's the comment that made me have them refund all my warranty's at once, and i paid cash for my car so i got three nice fat checks in the mail.
someone is going to have to dismantle the whole thing, determine the cause of the problem, document it well, and probably have to have it honda tech certified.
07-21-2009, 10:12 AM
#303
Chapter Leader (Southern Region)
just putin this out there. UV rays are a very big contributor to a cracked dash now i understand on a new car that shouldn't happen so fast, but who knows. what i'm saying is that without good hard evidence that it's a major defect, they can easily clain that it's due to natural causes (i.e. too much sun exposure)
I've had the same garbage tossed on me with other warranty stuff. they'll take your money in a flash, but when it's time to uphold their end "it's not our fault, and we aren't responsible." That's the comment that made me have them refund all my warranty's at once, and i paid cash for my car so i got three nice fat checks in the mail.
someone is going to have to dismantle the whole thing, determine the cause of the problem, document it well, and probably have to have it honda tech certified.
I've had the same garbage tossed on me with other warranty stuff. they'll take your money in a flash, but when it's time to uphold their end "it's not our fault, and we aren't responsible." That's the comment that made me have them refund all my warranty's at once, and i paid cash for my car so i got three nice fat checks in the mail.
someone is going to have to dismantle the whole thing, determine the cause of the problem, document it well, and probably have to have it honda tech certified.
07-21-2009, 11:21 AM
#304
I have a dash in my office. There are metal supports / screws attached directly to the dash around the passenger airbag & gauge cluster housing where the cracks begin. I think what's occurring is the dash heats up along with the underlying metal supports.. because the variance in the thermal expansion between the materials.. the material weakens at those points and eventually results in a crack.. from there it has become so compromised that even road shock elevates the cracks.. a real downhill slope.
I would be interested in knowing what metal is used to attach the dash and what dash materials are used. I could then find the coefficient of thermal expansion.
07-21-2009, 11:31 AM
#305
Intermediate
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Well after going round and round with Acura client services and the dealer I still have a beautifully cracked dash. However, I can let them fix it for $2k LOL, or have them patch it for $200. My crack is in the same spot as evreryone elses, around the passenger airbag. As far as the patch goes, they say that it will be noticeable where the patch is and I must sign a waiver stating that Im aware that the airbag may not work properly in an accident. How nice. Ill be joining the facebook page and hopefully if we get enough people we can get Acura to do something about this.
07-21-2009, 01:46 PM
#306
join the FACEBOOK group "Acura TL Defective dash"
JOIN and Invite all your Facebook friends to join.
ACURA Will hear from us!!
JOIN, JOIN, JOIN!! INVITE FRIENDS!!!
JOIN and Invite all your Facebook friends to join.
ACURA Will hear from us!!
JOIN, JOIN, JOIN!! INVITE FRIENDS!!!
07-22-2009, 11:50 PM
#307
Instructor
Quote from Bryan Loeffler
Just spoke to Client Services at Acura. The rep. said they have had no complaints yet of dash boards cracking...so start calling.
In the United States
Acura Client Services Office
Mail Stop 500-2N-7E
1919 Torrance Boulevard
Torrance, California 90501-2746
(800) 382-2238
In Puerto Rico and the U.S. Virgin Islands
Bella International Corp.
C-1 Bechara St. Segarra Corner
Puerto Nuevo, Puerto Rico 00920
(787) 620-7028
We have to start calling !!!!
Just spoke to Client Services at Acura. The rep. said they have had no complaints yet of dash boards cracking...so start calling.
In the United States
Acura Client Services Office
Mail Stop 500-2N-7E
1919 Torrance Boulevard
Torrance, California 90501-2746
(800) 382-2238
In Puerto Rico and the U.S. Virgin Islands
Bella International Corp.
C-1 Bechara St. Segarra Corner
Puerto Nuevo, Puerto Rico 00920
(787) 620-7028
We have to start calling !!!!
07-24-2009, 06:25 PM
#308
Road Racer / Solo Addict
I hope you all get this resolved without paying a penny..
Joined the facebook group just for support!
Joined the facebook group just for support!
07-27-2009, 11:37 PM
#310
Let me help you!
I'm probably the only TSX that has a crack in the dashboard. First, the outline of the airbag break-away points started appearing (it's H-shaped). Then, after a few weeks, a crack started forming along one of those lines. It's only an inch, and I brought my TSX in. The dealer is swapping out my entire dashboard with a brand new one. My car's actually in the dealership right now for the next 3 days (they have to tear everything apart I guess). I guess I get to drive the brand new 2009 TSX loaner for a couple of more days...
I hope you guys get your dashboards fixed. It didn't bother me much because I couldn't see it from the driver's seat. However, the passenger had a clear view of the crack, and they always brought it to my attention.
I hope you guys get your dashboards fixed. It didn't bother me much because I couldn't see it from the driver's seat. However, the passenger had a clear view of the crack, and they always brought it to my attention.
07-30-2009, 10:38 PM
#311
Cruisin'
Join Date: Jan 2008
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Quote from Bryan Loeffler
Just spoke to Client Services at Acura. The rep. said they have had no complaints yet of dash boards cracking...so start calling.
In the United States
Acura Client Services Office
Mail Stop 500-2N-7E
1919 Torrance Boulevard
Torrance, California 90501-2746
(800) 382-2238
In Puerto Rico and the U.S. Virgin Islands
Bella International Corp.
C-1 Bechara St. Segarra Corner
Puerto Nuevo, Puerto Rico 00920
(787) 620-7028
We have to start calling !!!!
Just spoke to Client Services at Acura. The rep. said they have had no complaints yet of dash boards cracking...so start calling.
In the United States
Acura Client Services Office
Mail Stop 500-2N-7E
1919 Torrance Boulevard
Torrance, California 90501-2746
(800) 382-2238
In Puerto Rico and the U.S. Virgin Islands
Bella International Corp.
C-1 Bechara St. Segarra Corner
Puerto Nuevo, Puerto Rico 00920
(787) 620-7028
We have to start calling !!!!
07-31-2009, 12:48 AM
#312
Instructor
08-01-2009, 08:02 AM
#313
Instructor
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well, there's a new crack forming on my dash. It going from the center speaker and moving towards the passenger airbag. I hope we can get Acura to do something about it before my dash looks something like this.
08-08-2009, 08:29 AM
#315
FL 04 dgp TL
Join Date: Jan 2008
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i had a crack on my dashboard also. i have a 2004 tl with 40k miles. brought it to acura. they checked with corporation bc my car was just out of the original warranty. but corporate approved and my dashboard was fixed for FREE!!!!!! they did me a favor bc technically i was over the warranty miles. they said don't use armor all on the dashboard bc it makes it harder and the sun make sit start cracking.
08-08-2009, 11:05 AM
#316
So we have one guy that used Armorall and the Dash cracked, and we have one guy that used nothing and his dash cracked. WTF?
I hope 303 is a better protectant cause that's what I'm using now. I just wish it didn't smell like BO...
I hope 303 is a better protectant cause that's what I'm using now. I just wish it didn't smell like BO...
08-09-2009, 07:58 PM
#317
Team Anthracite member
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I have an 04 and have used 303 its entire life. Dash cracked last year on passenger side and above speedometer. Had it replaced under good customer one time deal replace. No questions no problem. Still using 303 to protect it as long as possible.
08-11-2009, 11:54 AM
#319
Cruisin'
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well here is the pics i took of mine this morning. i do live in florida and even though my tl is 5 years old i still have a 93 integra with over 250k miles and the dash looks just as good as the day it rolled off the line. this is BS!! oh and btw i am still in the process of calling corporate. i will keep everyone updated. going to use the airbag as an excuse to get this thing replaced.
08-11-2009, 01:01 PM
#320
Chapter Leader (Southern Region)
^ I may be wrong but it looks like yours cracked over the airbag not along it.. yikes.. if that's true that's a new one to me.
