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iTrader: (1)

Oh nice, thats good that they are a true bend now.

Scottyknows007

So I finally got in contact with someone over the phone and not just email.

They told me that they have heard of the header not clearing the mount, but never the down pipe not clearing the drive shaft. I sent over the pictures I took, they are going to show their engineer and see if he can fabricate something that will work and seen it RIGHT to me.

I'm impressed

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iTrader: (1)

Any new updates?

Scottyknows007

Sent some sketches and pictures over to them showing the problem, engineer is currently trying to design something, I should hear back from them this week. Ill keep you posted. Also I'll have the pictures of the bend in the header up by tom at the latest.

rowman452

It's not you my headers did not fit either. However, when i tried to bring this to XS-Power attention they blew me off and had the audacity to write the following after I made a BBB complaint.
Contact Name and Title: TONYA
Contact Phone: 9195281776
Contact Email: customerservice@ssautochrome.com
THE FUNNY THING IS - THE CLIENT LEFT OUT SOME IMPORTANT INFORMATION
DATE OF PURCHASE
HIS DATE OF PURCHASE WAS ..
( DRUM ROLL PLEASE ) .....
ANYONE ? CRICKETS .....
NOT 2014 ...
NOT 2013
.... 2012 !!
AND HE OPENS UP A BBB CASE TODAY !!!
YES LADIES AND GENTLEMAN
YOU KNOW WHY ? GO TO ACURAZINE AND FIND OUT

HE IS PAST THE 30, 60 .. AND EVEN EXTENDED 90 DAY GRACE TIME BY OVER .. ? HOW MANY YEARS?
THANKS AND PLEASE ADD " PURCHASE DATE " SO CLIENTS LIKE THIS DONT TRY TO PULL THE WOOL OVER THE BBB SHEEP EYES
THANKS SO MUCH ! 05/22/2014 Inform Business of the Complaint 05/22/2014 Send acknowledgement to Consumer 05/21/2014 Complaint Reviewed by BBB Operator 05/21/2014 Complaint Received by BBB (Less) Case Description: I purchased a set of headers from XS-Power ( aka SSAutoChrome?) Their product claimed to fit my vehicles application. It... (More) I purchased a set of headers from XS-Power ( aka SSAutoChrome?) Their product claimed to fit my vehicles application. It does not.
The rear header does not fit. I contacted XS-Power and explained my issue. They claimed I put them in wrong. I explained that I had a professional shop put them in and they should me while on the lift that they do not fit. I took a picture o fthe problem part of the product and attached it to the email. They then they asked afor the picture o fthe part that did fit. I sent both pictures as they requested. I expressed to the company to simply send me another raer header piece to correct the problem - no response. I asked to have them send me a whole new set - no response. They have not offered a refund or exchange but just keep having me send pictures and basically saying it's something I'm doing. With that said this item unknowingly is manufactured in China and direct shipped to the customer and the vendor never sees it. The part I recieved it not the part pictured on their website - ie. the rear tube that is problematic is cut welded into place where as the website photo show the part is bent to fit with no cut welds.

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iTrader: (1)

any updates on this?

Scottyknows007

wow!

On my side though, my contact with XS has dropped significantly, it is getting harder and harder to get in touch with them. The engineer could not figure out what was wrong and said it has been a big "cluster !@#$" trying to figure out this problem, I have considered having them just send me another set and trying my luck on another pair, but after seeing rowman's comment I am just gonna try and get my money back while I can. Headers are already back in their possession, i just need to send a pay pal request.

I really wanted these headers to work, hearing all the positive review of putting a pair on our cars and the difference it makes. I would be hesitant to purchase from them just because they don't know what the problem was to start, and it has been getting progressively harder and harder to get a hold of them.

I had called them twice a day, and left messages for a week until he finally picked up and was like.. O hey , just return them. It took me another week just to get the label sent to me. We will see how long it takes to get my money refunded

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iTrader: (1)

oh wow, hopefully you get a refund soon. I'm picking a use set locally. the guys had them install on his tl. I'll update when I get them.

gnuts

iTrader: (1)

I heard DC might be making a set for the 6speeds. Someone should email them to confirm.

Scottyknows007

I emailed DC, we will see what they say.

Money was refunded back to paypal, XS sucked to get ahold of but quick to give me my money back

CL-S progression 01

iTrader: (2)

That's because they are probably really familiar with the refund process instead of real customer service.

That's why I don't mind paying a little more than I should be paying... As long as there are no hiccups that's why u spend the Dow up front one time. Cause by the time u factor in you time and money u could have been making doing your own job, it usually cost more money to go the cheap route... Lol.