Originally Posted by jolces
HeavyDuty, who did you write a letter to Acura Customer Service? Email?
I wrote a letter and sent it US Mail with a copy to dealer. Always write a respectful letter with FACTS. You will get some attention.
Copy of the letter with specifics deleted follows:
February 21, 2009
Acura Client Services
1919 Torrance Blvd.
Torrance, California 90501
Re: Case xxx xxx xxxxx x
Having had very good experience with our first 2004 TSX we recently purchased a new 2009 TSX.
The new TSX exhibits quite a bit of hood vibration or flutter. The hood will exhibit mild shaking at slow speeds over road joints or on modestly rough pavement. I also noted the flutter or vibration at freeway speeds on smooth pavement when driving into the wind.
The service department at the selling dealer, XXXXX Acura, concurred on a test drive that the hood does indeed "bounce around". They took the car in for service and provided me a 2009 TL as a loaner.
XXXXX Acura has advised me that they could not make any adjustments to alleviate the problem. They said they drove two other new TSX's they had in inventory and that they too exhibit the same behavior. The dealer maintains that it is therefore considered to be "normal for the TSX" and nothing can be done.
I find it hard to believe that Acura would consider this kind of hood vibration normal. It is not something an Acura customer expects from such a quality vehicle. I noted that the Acura TL loaner I drove certainly did not have the problem even when driving over the very same roads that cause the problem with the TSX.
Your consideration of this problem and any recommended solution would be appreciated.
cc The Dealer