Ron A

Are you really getting orders at this time?

And you know who the people are who have been posting and now want a credit on their card so they wouldn't be ordering again.

neoshi

I'm sorry but I'm going to continue with my AMEX dispute. I just don't trust you guys at this point, and from Rennie's postings about lack of responses and refund, I'm fine with receiving my credit back that way.

I'm noting that there is technically nothing for you to dispute as I requested a cancellation/refund AND you still have no ACURA product to show nor ship. You provided AMEX with a copy of the original purchase authorization without showing the cancellation request on February 19, 2016 and that can only be perceived as a tactic to delay my dispute--not that it actually does anything to me because AMEX already sent the funds back to me back on February 19, 2016 anyway and they have a copy of this thread, the original pre-order thread, and our email correspondences.

The facts are clear. You should have simply allowed the dispute to proceed with no argument because there is nothing between you and I that supports a reversal.

And Ron A, thanks for keeping everything and everyone sane.

navtool.com

if you ask us for refund and start claim before refund is processed, your credit card company is staring an investigation. We have no control over it, so if you ask for refund wait for it to appear.

if yo ask us for refund, wait at least 10 days for credit to appear, if you ask for refunds and immediately got to your credit card company, they want details for both sides.

its is part of Electronic Fund Transfer Act

Stew4HD

Here it is March and nothing to show for it.. almost as bad as Navdy

Ron A

That's true. People should not submit both a refund request and a credit card request.

I can see why they are trying to cover both bases but it is not a good thing to do and will delay the process.

neoshi

My point is is your response to AMEX, you should have responded yes, he ordered, we missed the deadline, he wanted to cancel, we agree, please close dispute. Instead, you provided just the original cc auth form and THAT'S IT. Does this not make sense?

navtool.com

disputes are handled by credit card processing company not us.

baelim

out of curiosity, has anyone who HAS cancelled the order and waited the 7-10 days received the refund? actually... has ANYONE received a refund?

neoshi

During the process you are asked to respond. You said so yourself a few posts again. Nevermind. I already have my money back anyway. You dont seem to comprehend my responses either way.

Reinnie

Nope! What they said is untrue. I had a dispute in the past with something I didn't get from eBay, paid through CC from PayPal. After contacting the seller multiple times, I never got my refund. I then opened a dispute through My CC. Two days later the seller credited my CC and the dispute was automatically closed.

I just got off the phone with my CC. They told me when there's a dispute, a seller can refund your money and dispute will close automatically. Just because we opened a dispute, it doesn't mean a seller can't refund our money anymore.

I feel NavTool is very dishonest. They can't provide any truth to what they're selling and now the refund. Whatever happened to that video they were supposed to provide weeks ago?

Firstly, by giving us the run-around with the deliver date.
Secondly, now the run-around with refund.

Reinnie

Yes, dispute by CC Co., but refund by you guys.

Ron A

Reputable companies are worried their ratings will be affected by disputes so they are more likely to issue you the refund immediately.

On the other hand, we are dealing with navtool, so there is not much more that needs to be said.

Reinnie

Gotcha, thanks Ron!

navtool.com

go read refund policy of any major store, it just takes that many days for non swipe transaction

navtool.com

Customer Support: Return Policy at The Home Depot

Please note that, depending on the form of payment tendered, it may take 2-10 business days from the start of the returns process for it to be applied to your account.

navtool.com

we live in a different world, we expect all done instantly, if you couldn't wait and started dispute, we cant refund as funds are already held by your bank.

Ron A

The link is for returns.

Since nobody has ever received anything from you (except for alexman), the Home Depot policy doesn't apply here.

It also says depending on form of payment, which means if paid by check it could take longer if the check hasn't cleared.

I don't think any of our members used a check.

navtool.com

all i'm saying people ask for refund and expect it to show on their credit card in 2 days it imposisble

Reinnie

How about more than 2wks? Is that possible? Seems to me you guys have problem giving back refunds.

jimmyfu

Lol I had my own ordeal of ordering NavTool through eBay. The unit was in my opinion DOA, but when I went through a refund on eBay they tried to fight me on it saying I had broken the unit. I'm not sure if it matters or not, but it only took less than an hour from being notified by eBay that my refund was in dispute to eBay agreeing with me.

Another suspicion I have about what I was sent was that I had gotten the unit through "Best Offer". Probably thought they could get away with scamming me by giving me a dead unit and having me think I got a great deal.

I tried to give the product a chance. I really did, by requesting another harness to see if that was the issue, but working with this company really makes me think twice about getting electronics through even eBay, let alone direct buy.After reading through all these posts about the group buy - the insults, lack of updates, etc by the vendor however, I'm glad I did go through the eBay route instead of their website. The only silver lining was that I didn't have to deal with NavTool customer service BS and instead was streamlined with eBay's return process.

FWIW, after I got my refund through eBay back, I got Dom's tvnav2go. No HDMI input or phone mirroring, but I really just need a back up cam on my '05 TL. Haven't tested the camera part, but DVD players work beautifully.

navtool.com

We don't sell on EBay direct

Photojob

What a bedlam

navtool.com

FYI: out of 50 people that pre-ordered only 15 prepaid i just got the stats, we should have cancelled it at the get go

Reinnie

FYI, it's never too late to cancel since you don't have a product to sell and you should give money back to the 15 who had paid in Decemeber.

navtool.com

product is finished, we are waiting for enclosures

thoiboi

So it's not finished

Reinnie

Exactly! "Enclosure" will take who knows how long since you can't even tell us the delivery date of the enclosure nor its purpose.

navtool.com

Customers that pre-ordered do get email updates

Hoosier_TLX

If only 15 members actually prepaid then according to the poll over %50 have already cancelled. I did pay already and I usually don't do that for the very reason that we're experiencing now. I do understand that sometimes new models take time to develop, but I'm upset at the manner in which we've been kept up to date.

As far as the prepaid e-mail updates, well there have only been 2 and they have both been repeated in these threads.

This on sent on Feb. 20:

Hi, thank you for being a part of our pre-order, we want to apologize for the delay in getting you order delivered.



All pre-orders are now upgraded to 3 year warranty.







Thank You

Vitaliy Sokolov

NavTool Inc.


and the most recent sent on Mar. 1:

Hi, thank you for being patient with us, we are now waiting to receive shipment of end caps from our supplier to fulfill the order.



We work very hard to deliver best products possible, you will be extremely satisfied with the end result.







Thank You

Vitaliy Sokolov

NavTool Inc.

This isn't really much of an update process, but we are getting some e-mails.

While we're on the subject, do you have any updated time for getting the enclosures?

neoshi

I'll echo hoosier as being someone who pre-paid as required before the deadline and only received those two emails regarding updates during the whole process. All other correspondences were for cancellation of order.

Also, as a side update, AMEX closed the dispute in my favor after seeing this thread and the pre-order thread, in addition to the email correspondences.

thoiboi

Good on them. I wouldn't hold my breath in a refund directly from navtool. If you guys are tired of waiting for your money, utilize your credit card's ability to help you in these exact situations.

Ron A

If there were only 15 prepaid orders, and some of those have either requested or received their credits, I'm getting close to just closing this thread and let the few remaining people request a credit from their credit card company.

If and when navtool ever gets a finished product, then someone brave should step up and order one and thoroughly test it to determine if everything works as advertised.

Or, better still, navtool should supply one free to one of the reputable members posting in this thread and let them test it. We could hold a raffle and I'll pick a name out of my hat.

Thoughts?

LAMike240

You should leave the thread open until Navtool delivers or until everyone has been refunded. Period.

mikeyk24

My sentiments as well.

baelim

while the thread can continue with the admin, the poll will close tomorrow fyi.

neoshi

Interesting: http://stores.ebay.com/navigation-vi...p2047675.l2563

I duno maybe it's not you guys but you tell us.


Also, agreed that the thread should remain open until product is sent to the folks who are still waiting.

navtool.com

it's ran by a third party company

LAMike240

Hahaha!!

navtool.com

All Ebay sales are managed by a third party company

audioxbliss

Bullshit. Every card processor I've used in my jobs have been capable of processing refunds in under 30 minutes. It would commonly show up on their online statement in less than 10 minutes after we hit submit. The transaction would rarely take more than 12 hours to post.

Sounds to me like you're using a high-risk card processor (commonly used for "adult" sites) and you don't want to get hit with higher rates for giving out refunds.

If you're actually capable of sending out refunds, you should probably prove it and post a return receipt. Check your email; all ecommerce card processors will send you one when you submit a return.