SeismicGuy

The problem that I was having (the Acura system would read my wife's phonebook and call history but not mine) suddenly corrected itself. I had decided to try my phone again and the system started exhibiting the usual symptoms (importing screen would seem to hang) but then suddenly after a few seconds the system successfully retrieved my phonebook and history for no apparent reason and it has worked fine since then.

macguitar

Click the eStore link, wait for it to finish loading.
Then, click the first link (trunk spoiler), wait for it to finish loading.
Now click the TSB link. Did it work (hopefully)?

sarge_in

Good find macguitar!

I am interested to know what the behavior will be after the fix? Does it go back to the old way of requiring manual reloads, or is there an option now provided between auto and manual reloads? Having used it for some time, I actually like the auto reloads and they are pretty quick too. Always good to have options though if that is what the update offers.

fleming23

Followed the instructions to a T.

Get the following message,
You are not authorized to view the content on this page.

If you believe you have received this message in error, please contact the Support Center.

Please go back or return to the home page.

fleming23

It must have been a Mozilla Firefox issue because it worked in IE

Colin

I'm excited to hear the results of this update!

fleming23

Contacted my dealer and the of course had no idea what I am talking about... I sent them the .pdf so hopefully they can figure it out.

SeismicGuy

I just checked and the software version I have is 2.10 while the update disk you reference installs version 2.12. Is there any way to get the disk image to do the update yourself or do you need to bring to the dealer?

eze902000

I just bought the 2012 TL, base unit, I'm unable to sync my phone book with the HFL, I called the factory & they said it required a "Tech package" or Nav. package to do so. Is this correct? Any help would be greatly appreciate. Thanks.

Colin

Totally incorrect. You have bluetooth, its the little 'phone' button on the steering wheel. Your sales consultant should have paired it for you when you took delivery. Why did you call the factory and not your sales guy?

eze902000

They both told me the same thing (sales & service guy); i was able to pair it, talk & listen to music via bluetooth but unable to sync all my phone contacts to the HFC. Do you have the TL base model as well?

Colin

My apologies, I misread your first post. I thought you were having problems with pairing and we're being told that you had to get a Tech package to get hands-free link. Depending on the phone model, it may be possible to import contacts, but most likely you will need to enter them manually. You can always call the hands-free link toll-free number for more help. I have found them excellent in every dealing that I, or a customer, have had with them.

eze902000

Np Colin, it is what it is if the base model can't transfer phone book, I just wanted to know if other TL base model does the same or is it the problem with my car. Thanks thought..

Colin

Just so you know, what you have isn't all that bad. There are a number of people who don't really care for the way the technology package incorporates voice dialing. It takes far more steps to effect a call with the technology package than it does with the base model. Once you store a voice tag you can place the call with two button pushes. "Call John Doe" and after the confirmation, you say "yes" and the call is initiated.

andvari

The bogosity of HFL on the Tech Package is fodder for a potential class action lawsuit.

Lawyers will get millions and customers will get a free AOL floppy disk and the feature will still not work.

Urrrr...

ManbirPrihar

Did the same, and of course, the bulletin is for Acura USA, not Canada. They haven't heard of this issue, nor do they have that part number for the fix.

Argh...

omaralt

i have an appt on saturday for my A1 service; i've printed out the TSB and i'll take it to my SA. i'll update

fleming23

Yeah, I am waiting until my next oil change and will print the TSB and take it with me too because talking to them over the phone and even emailing the TSB got me nowhere.

omaralt

Just had my car updated at the dealership. I took in the service bulletin with me and it's perfect now. The phone book is instantaneous. Thanks for the heads up

SeismicGuy

Is there any place to download the firmware/software fix to do yourself or is the dealer the only option?

SaNdSuKkA

I have the same problem with my 2010 TL Tech with Iphone 4S (IOS 5).

I can't seem to access the TSB. Can anyone put on 4shared or something?

EDIT: Here's the TSB http://www.4shared.com/office/8kU72Dto/B11-016.html

SaNdSuKkA

Ok I this working using info from WWW.HandsFreeLink.com. I pulled up the compatibility info for the iphone 4S. There was a note stating:

" Some owners have experienced phonebook import issues with their iPhone 4 and iPhone 4S with the iOS5 update. Below are instructions for your phone to help import your phonebook into HandsFreeLink. 1) Pair the phone with HandsFreeLink in your vehicle. 2) Select INFO on your phone. 3) Select Cellular Phonebook. 4) Select Import Cellular Phonebook. 5) You should now see "Importing phonebook" on the Navi screen 6) At this time you need to go in the Bluetooth menu in the iPhone (Settings>General>Bluetooth), you will see HandsFreeLink Connected listed as a paired device; you simply need to touch this device name. 7) A prompt will pop up on the iPhone indicating that it has lost connection with HFL,select OK at this prompt. 8) The Navigation screen will now change to say "Loading Phonebook" 9) After a few minutes the contacts will be imported."

I clicked the link as it was importing and it worked!!!!

Now only if I can get my text message sounds to come through the phone and not the HFL!!!

fleming23

I guess now the question is whether to do this fix or take it to Acura to have them install the update...

fleming23

Well other than being frustrated because I just deleted all my speed dial contacts and voice tags the above fix did not work for me.

clr1945

I'm having the same issues with my iPhone 4 and my 2012 Tech TL. I also tried to access the URL macguitar posted with the same result fleming23 had. Is there really a fix for this problem? My dealer doesn't seem to know about it...

omaralt

there is. i printed it out and took it to acura; and they updated and it now works great

fleming23

I did the same this weekend (took printed TSB to dealer), and am suppose to pick my car up this evening so we will see if that fixes the problem.

fleming23

The update fixed my importing issues. Still slow to scroll but it no longer sits and imports every time I access the call history or phone book.

ManbirPrihar

Any body have any luck in getting it fixed here?

MikeElmendorf

As the original poster, thanks for the person who found the bulletin on this. I'm going in for service tomorrow and will report the results.

MikeElmendorf

I had the update applied yesterday and it works perfectly now. Both phonebook and call history access instantaneously. Very pleased.

bacampbe

I noticed a separate thread complaining about voice tags not working as expected. Did the update improve that?

MikeElmendorf

I don't really use the voice tags, but the TSB for this fix also addresses the voice tags. Can anyone else confirm?

fleming23

I don't use the voice tags either to confirm one way or the other.

omaralt

something else i've noticed.. is that now when i go to input an address and go to the next page (move to the right) i have a navigate to a business by inputing their phone number.. i really didnt notice this before the upgrade; is this something new or am i just dumb? lol

blulinr

I may have a related problem, when my Recent Call list imports (every time), the date and time just have default symbols, the date and time are not imported. Do you know if this Service Bulletin corrects this? It's not explicitly stated.

samxxxxxxxx

i had the same issue as yours, this morning i made it load my phonebook after 3 days of trial and error.

1st, disable bluetooth on phone

2nd , delete phone from Acura (settings)

3rd on phone goto contacts and go to display options, and just make sure you
turn off Facebook, gmail etc etc options off. make it only displays contacts with phone numbers.

4th repair phone again with car,

5th in phone turn off share media via bluetooth (in phone go to bluetooth menu select the car , (long press ) and only have it use bluetooth for phone calls and not playing mp3 and other media files

6th and try reloading contacts, this might work.

morbidz

can someone post the TSB, can't seem to open from the links above.

thx!

BDoggPrelude

^^^This.

My 2012 TL is still on the 2.10 firmware and has to import contacts constantly. Will a new navigation update disc bring with it the latest updates to the system?

SMOOHGUY76

I do remember there being a Tech bulletin out about updating the system to fix the issue. I am due an oil change in the next month so I will find out when I take the car in for service. My 2012 TL have been sitting for the past year and a half due to me being out of the country. If you find out before I do please post your findings. Thanks!!