Traffic Information Could Not Be Received

Old 12-30-2016, 11:50 AM
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Traffic Information Could Not Be Received

I have a 2015 MDX Tech that is a little over 2 years old. About a week ago I noticed the navigation is no longer showing traffic information. If I go to Traffic Incidents I get the message "Traffic information could not be received." I called AcuraLink and they asked if there was a red light or green light on the Link button (red light, which I think has been on for several months) and said the telematics unit needs to be reset. He said I have to take it to a dealer to have this done.

I'm wondering if anyone else has had this problem and if it is possible to reset the telematics unit without taking it to the dealer. I am thinking maybe disconnecting the battery for a few minutes might do this. Does anyone have any insight?

Thanks
Old 12-31-2016, 06:36 AM
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Originally Posted by flcoasterguy
I have a 2015 MDX Tech that is a little over 2 years old. About a week ago I noticed the navigation is no longer showing traffic information. If I go to Traffic Incidents I get the message "Traffic information could not be received." I called AcuraLink and they asked if there was a red light or green light on the Link button (red light, which I think has been on for several months) and said the telematics unit needs to be reset. He said I have to take it to a dealer to have this done.

I'm wondering if anyone else has had this problem and if it is possible to reset the telematics unit without taking it to the dealer. I am thinking maybe disconnecting the battery for a few minutes might do this. Does anyone have any insight?

Thanks
Acura just installed an LTE telematics control unit in my car replacing the CDMA TCU, Works much better now.


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